• Bookmark

    Flagship One Inc

Flagship One Inc

Write a Review

Overview

Flagship One Inc has a rating of 4.1 stars from 3,036 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 82.5%
Positive
2,010
Neutral
96
Negative
329
View ratings trends

Instant Feedback

16,618 reviews

96
See all photos
How would you rate Flagship One Inc?
Top Positive Review

“Incredible purchase!”

Jerry G.
12/26/24

I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!

Date of experience: 12/16/24
See positive reviews
Top Critical Review

“Good product customer service not so good”

Paul E.
12/26/24

Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.

Date of experience: 12/16/24
See critical reviews

Reviews (3,036)

Rating

Timeframe

Other

Reviews that mention popular keywords

customer service (366) account manager (58) vin number (44)
Thumbnail of user jerryg1909
Florida
1 review
0 helpful votes
  • Send Message
December 26th, 2024
Verified purchase

I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree.
I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new!
Thanks for a great product and service!

Date of experience: December 16, 2024

Thumbnail of user danam1528
Mississippi
1 review
0 helpful votes
  • Send Message
December 26th, 2024
Verified purchase

Smooth and seamless transition! Computer wasn't exactly brand new, but the updated functionality was an overall plus! As expected, the car initially ran pretty rough for about an hour before finally settling down to lower rpm's! I allowed it to idle for some time in the driveway before testing it out on the road! 1 month into it, so far so good!

Date of experience: December 16, 2024

Thumbnail of user robertd8528
Texas
1 review
0 helpful votes
  • Send Message
December 26th, 2024
Verified purchase

My old spare truck refused to start. The problem was diagnosed as a dead control module. My mechanic recommended Flagship One. I ordered the part, it came, got installed, and solved the problem. I am satisfied.

Date of experience: December 16, 2024

Thumbnail of user paule2412
Texas
2 reviews
0 helpful votes
  • Send Message
December 26th, 2024
Verified purchase

Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.

Date of experience: December 16, 2024

Thumbnail of user michaelf8093
Louisiana
1 review
0 helpful votes
  • Send Message
December 26th, 2024
Verified purchase

ECU works perfectly and is an outstanding value. I was able to repair our 2010 Traverse at a fraction of the cost of what the dealer or even what an ecu from one of the major parts retailers would have cost.

Date of experience: December 16, 2024

Thumbnail of user debrav1101
New York
1 review
0 helpful votes
  • Send Message
December 30th, 2024
Verified purchase

I had an excellent experience. The customer service was great! I was kept informed on the process of my order from the start until my order arrived. My issue with vehicle is now resolved. I am a very satisfied customer.

Date of experience: December 20, 2024

Thumbnail of user ryans3808
North Carolina
1 review
0 helpful votes
  • Send Message
December 29th, 2024
Verified purchase

Great company just takes the full 8 days to ship ur stuff out other then the 8 days it takes to ship they seem like a good company I haven't gotten my truck to run yet haveing issues with the tipm or body control module so once I get that taking care an figured out we'll see how the pcm holds up

Date of experience: December 19, 2024

Thumbnail of user jaimee118
Puerto Rico
2 reviews
0 helpful votes
  • Send Message
December 26th, 2024
Verified purchase

Since I placed the order, they were constantly sending information about the programming process, etc., of the module and before sending it, they called me to confirm what they were going to send and when the module arrived, it came with clear instructions for a problem-free installation and the vehicle is already fixed and is working perfectly.

Date of experience: December 16, 2024

Thumbnail of user cyndeef8
Tennessee
1 review
0 helpful votes
  • Send Message
December 27th, 2024
Verified purchase

Could not get a diagnosis for Limp mode and replaced every part suggested by every garage. Same problem. Got diagnosis and needed ecm unit. They no longer make these for my car. Nissan could not locate one either. I found flagship and called. Not only did they have one but they programmed it to my VIN number. Came in within a couple days and was simple plug and play! My car is like a new one with all the new parts lol. I had deadlines and even made those by buying from flagship. Customer service was incredible. Will refer to everyone especially the ones with dreaded Limp mode in nissans.

Date of experience: November 27, 2024

Thumbnail of user bradc981
Texas
1 review
0 helpful votes
  • Send Message
December 29th, 2024
Verified purchase

This was a good experience. I felt they were very thorough in getting the details to get me the right ECM and kept me updated with the progress along the way. I received it quicker than I anticipated and it worked great.

Date of experience: December 9, 2024

Thumbnail of user roberts15717
California
1 review
0 helpful votes
  • Send Message
November 24th, 2024
Verified purchase

My model had 62 options, and when called customer service and they were able to help out and make narrow it down to 2 unit based on my vehicle and add on's. The garage install and program my chip key and was able to drive for a day and to testing center and pass. My old ECU would not turn on the heater function for the o2 senors, would ready value for no heat for the above and no pass.

Date of experience: December 17, 2024

Thumbnail of user denisem3770
Indiana
1 review
0 helpful votes
  • Send Message
December 29th, 2024
Verified purchase

I am very impressed with my experience with Flagship. I needed a PCU and thought I would have to spend over a thousand dollars by going to a Ford mechanic. But after doing some research and finding Flagship, they were able to get me the part I needed and it plugged right in.

Date of experience: December 19, 2024

Thumbnail of user raymondb1952
California
1 review
0 helpful votes
  • Send Message
December 26th, 2024
Verified purchase

I originally got on the website to look for a PCM for my 2006 F-150 and they had a ton of choices, almost overwhelming amount of choices so I decided to call their customer service line and they were very helpful. They got me the exact part I needed. They were very prompt to send emails every step of the way and to update me. Honestly the service was so good it was suspicious. I thought it was a scam, but it wasn't, it was good. Got parts installed it worked great.

Date of experience: December 16, 2024

Thumbnail of user stevee1902
Minnesota
1 review
0 helpful votes
  • Send Message
January 3rd, 2025
Verified purchase

From start to finish, one person took my request, found my difficult to find ECM (2003 AWD Chrysler), and informed me throughout the process that it would be arriving after being programmed and verified. So helpful, kind, respectful, and productive! My older car is back on the road with all cylinders running smoothly! Thanks so much!

Date of experience: November 25, 2024

Thumbnail of user lurchr
West Virginia
1 review
0 helpful votes
  • Send Message
December 30th, 2024
Verified purchase

Ordered the ecm on Saturday evening got it by Friday they sent all information need to install by email and how to rekey the vehicle unhooked ground on unit took off old ecm put refurbished ecm on hooked ground back up went through the sets they sent by email after about 45 mins was running like new with zero problems
Seen they had some bad reviews from what I can till was great experience for less then 1/4 the cost thanks

Date of experience: December 20, 2024

Thumbnail of user isidror36
California
1 review
0 helpful votes
  • Send Message
December 29th, 2024
Verified purchase

The vehicle in question is in storage. When first called was told to get the VIN for the correct part. After traveling and getting the VIN, when called back was then told needed the part number as well. Got some pushback from the call taker after explaining to her that I needed to travel back and remove the part to get the part number. After some arguing was given to another representative who then gave me a $35 dollar discount. When I got the part number attempted to order the part, with the $35 dollar coupon, and was denied. Called back again and received pushback from another representative about the discount. After sending, the invoice back with the discount was honored. Ordered part and installed. No issues and the new computer solved several other issues in the vehicle that I believed were not being caused by the old computer. I will purchase again, but hesitating about customer service if they need to honor warranty.

Date of experience: December 19, 2024

Thumbnail of user kirkm436
Canada
1 review
0 helpful votes
  • Send Message
December 29th, 2024
Verified purchase

Received ecu for 2008 chevy silverado 1500 5.3. Received ecu with 2 broken pins that secure the wireing harness to the ecu which could cause water to get into the wireing which could ruin my wireing harness for the computer. Other then that I got a ecu that worked first try. Plug and play is right other then having to program the key again which was a half hr which was not much work.

Date of experience: December 19, 2024

Thumbnail of user hectorr656
Illinois
1 review
0 helpful votes
  • Send Message
December 16th, 2024
Verified purchase

My 2006 jeep commander needed a pcm and couldn't afford a new one with flagship one I was able to get my car fix at the right price i ordered the pcm true them just need it the vin number and they did the rest and a few days pcm arrived i did installed and my car is running with no issues thank flagship one.

Date of experience: December 6, 2024

Thumbnail of user kime971
Michigan
1 review
0 helpful votes
  • Send Message
December 15th, 2024
Verified purchase

It took awhile to respond as lots of items where bad when the old pcm malfuctioned. I had to make repairs before evaluating this replacement PCM. The new one arrived programed to my car. The instructions were very ease to follow. Replacing this unit took no time at all. Had to have the keys reprogramed that took the longest. Started right up but was running bad the engine had other concerns that had to be addressed. Good price and pleased with the service, kept me informed and the unit. I have 35 cars I will use them again.

Date of experience: December 5, 2024

Thumbnail of user brendab4515
Georgia
1 review
0 helpful votes
  • Send Message
December 31st, 2024
Verified purchase

Great company, even though our order was delayed, We were kept informed. Thank you so much, our truck is running again for a fraction of the repair shop cost!

Date of experience: December 21, 2024

Thumbnail of user charlesd3679
Kentucky
1 review
0 helpful votes
  • Send Message
December 3rd, 2024
Verified purchase

Definitely know the number on your PCM before ordering because there is a $#*! ton of them. Had a slight delay on mine getting to me because of a unexpected volume of orders but once it was here five minutes later, the truck was running.

Date of experience: November 23, 2024

Thumbnail of user patrickt1658
Washington
1 review
1 helpful vote
  • Send Message
November 28th, 2024
Verified purchase

I had transmission shifting issues and off and on electrical issues in my 09 Dodge Ram 1500. It took less than 10 mins to swap out the computer with the Flagship One computer and instant repair. The truck has never driven so smooth. Wish I would've ordered it sooner.

Service
Value
Shipping
Quality

Date of experience: November 18, 2024

Thumbnail of user jasonc4750
Michigan
1 review
0 helpful votes
  • Send Message
December 28th, 2024
Verified purchase

Inside sales was great to deal with, got the right ECM figured out programmed and shipped out quickly. Works like a charm. Save me hundreds of dollars!

Date of experience: December 18, 2024

Thumbnail of user danielb6027
Connecticut
1 review
0 helpful votes
  • Send Message
November 28th, 2024
Verified purchase

Most people were good. First person, I believe, did not have give me full procedure. But was wonderful to deal with. Next person[woman] fully informed me of the last of the procedure. ECU did not even turn over my vehicle. Old originally unit did.

Date of experience: November 18, 2024

Thumbnail of user robertr8770
Wisconsin
1 review
0 helpful votes
  • Send Message
December 29th, 2024
Verified purchase

Unfortunately, the individual that I Ordered the PCM with never returned my calls after a few attempts. Few simple questions that were not answered. Nowadays, Reviews are everything..

Date of experience: December 19, 2024

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!

Company Representative

Thumbnail of user seank114
Sean K.
Typically does not respond to reviews

How do I know I can trust these reviews about Flagship One Inc?

  • Sitejabber’s mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.1
3,036 reviews
Have a question about Flagship One Inc?