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Flagship One Inc has a rating of 4.1 stars from 3,041 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,662 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Ordered a PCM fora 2010 Dodge Journey 2.4L with transmission shift problem, code P0755 which we diagnosed to problem with PCM. When we received PCM it would only shift 1,2,3 but not overdrive. We had to send PCM back to have it reprogrammed which took 3 weeks. PCM worked for about 1 month and then again stopped shifting in to overdrive again. We sent PCM again back to Flagship for repairs and they sent it back 3 weeks later and we installed it an now transmission does not work at all. Call Flagship and they said nothing is wrong with PCM. After further diagnostic we decided to try a different re-builder and installed their PCM and everything works normal again. When we tried to tell Flagship the problem and asked for a different PCM we were told that it would cost us any further warranty. It appears they are not interested in taking care of their customers even when their customer is completely qualified to properly diagnose the problem. They have not even offered to refund the cost of their defective part. I have been a California Star rated Smog Tech since 1984 and have been in my own business 38 years. I will not recommend this company for anything. Argonaut Automotive
Date of experience: November 8, 2024
The price was right and they did everything they promised would definitely recommend them
Date of experience: December 31, 2024
We have used your company several times now. Last time we used your company for a GM product. We had to send the original PCM in for you to clone the program into the new PCM because of anti theft issues. On this latest unit we asked to send the old PCM up front before you shipped it so we could get it back to our customer faster. Your staff asured us this would not happen and was not necessary. The unit you sent would not initialize. We called for a shipping label. 10DAYS LATER YOU FINALY SENT US A SHIPPING LABEL! We had called numerous times. My service writer and myself and nothing sped this process up. I have a very upset customer in a rental car at this point. We finally recieved a label last Friday to ship part. Today is Thursday and we still do not have the PCM. Very poor customer service!
Sincerely
Carl P. Ziegler
President, Grayeals Automotive, Inc
Date of experience: November 8, 2024
The website said shipped in 2 to 7 days and it took them almost a month to ship the product
Date of experience: December 26, 2024
Justin S and his staff gave a good deal and great service. Thanks! Tom P.
Date of experience: December 17, 2024
Very nice experience. Great communication. Part arrived on time, installed and done. Very smooth. Thank you.
Date of experience: November 11, 2024
Thankful for the PCM that I purchased but it was not the problem. They have great shipping time & it was easy to return. Thank U!
Date of experience: November 13, 2024
So easy to go online get computer.so way to do it car running ok
Date of experience: December 20, 2024
First off, I absolutely love Flagship One's order status reporting throughout the whole process to delivery. The unit was delivered intact with no shipping damage.
However…I have to report my disappointment on the refurbishment process of their ecm's which caused me some grief right off the bat on the installation process. I have 35+ years experience as an auto technician and Class 8 truck product engineer, so I understand manufacturing and assembly processes.
The first thing I noticed is the ECM had a bead blasted finish to help clean off the old dirt and corrosion from a previous life. Well, they should have added terminal connector plugs to main ECM connectors to prevent bead blast material and grit from affecting that area. These connector areas became rough textured and gritty from blasting media. This caused great difficulty in fully seating the harness connectors, even after blowing the area clean with compressed air. While using the cam lock on the harness connector to help move the connector onto the four locking lugs of the ECM connector and into the fully seated position, I had to apply additional hand pressure working the connector back and forth to help seat the plug. All four plastic lug pins snapped right off. I had to apply even heavier pressure on the second connector and work it very slowly back and forth before finally getting it fully seated. All of this was because of the rough texture on the inside walls of the plastic ECM connectors. I took my old ECM and refitted the harness connectors to it with ease. The cam locks locked right in with no effort.
I had to fabricate metal lug pins to install in this "new" ECM to be able to lock the one connector in place. I'm sure Flagship One will have no interest in providing a warranty replacement, although I feel it is their oversight on quality control that caused this.
Date of experience: November 7, 2024
ECM came we had it professionally installed and it came non working from the jump. Flag one has refused to replace it.
Date of experience: November 16, 2024
Life saver #1
I have a shop and i have to invest alot on getting new pcm programming or key reprogram, but they have everything programed with the cars vin#, it makes everything easier.
Date of experience: October 30, 2024
Date of experience: September 30, 2024
Date of experience: September 6, 2024
The new computer solved all my issues with my Suburban. Excellent service at a cheap price. If I could give more stars I would.
Date of experience: November 7, 2024
Every time I have ordered. The parts come in with 9 day from order date. And have not had any problems yet with ecu/pcm.
Date of experience: November 7, 2024
They do the best for my shop,this is Midas at kuykendahl rd,houston tx *******,they serviced two PCM with successful outcome for me.thank you
Date of experience: November 7, 2024
Ordered a new ecu for my wife's Camry after it started having issues shifting. Was delivered fast, works flawlessly, and solved the issues.
Date of experience: November 7, 2024
Part worked perfectly with no problems. Very happy with this product would highly recommend
Date of experience: December 16, 2024
Installed the PCM and had the keys reprogrammed. The truck started and ran perfectly.
Date of experience: December 23, 2024
Old one out new one in it's that simple.
No issues
Date of experience: December 20, 2024
Like promised. Only took 30 minutes to change, 3 screws and 2 beers.
Date of experience: December 22, 2024
It was fast, direct, and easy! Very inexpensive! Definitely will be going through them again! Thank you!
Date of experience: November 15, 2024
Good product but sometimes takes to long of a wait
Date of experience: December 21, 2024
Bought ecm after giving details was at my house two days latter thanks for quick response
Date of experience: December 21, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
