Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
The ECM I purchased took about two weeks to arrive. I had to call a couple of times to get a shipping status. They told me it was being programmed and remained in that status for several days. When it arrived it looked practically brand new. My mechanic installed it and it worked perfectly. I like the lifetime warranty. It is hard to find one with any kind of earranty.
Date of experience: July 19, 2024
I was changing the engine wiring harness at the same time (bad connector at the PCM in addition to the PCM completely faulty also). Once the wiring harness went on, along with the new starter alternator, throttle body and once I was able to clear about a dozen OBD trouble codes, the Jeep is running just fine now. Installation of the PCM itself was easy and it is a solid part.
Date of experience: August 12, 2024
Flagship One are very professional and keep you informed on the programming progress of your PCM.
They also follow up to see how their unit is working. Great customer service! I installed my PCM and all systems go!
Date of experience: June 21, 2024
PRETTY COOL TO HAVE PCM FOR 2005 WRANGLER. I work for a dealership and when a customer came in needing a pcm. You guys made it easy. I couldn't get one. Within 2 weeks, you guys shipped me a pcm, preprogrammed. Bam, customer happy. Thank you
Date of experience: August 2, 2024
Buying was easy. Price was great. Shipping ect was normal. When I went to install the ECM the one connector didn't seat the whole way. I finally discovered there was a large piece of an old connector broke off up inside of the ECM plug. After some work I managed to get it removed and the pins straightened back out. If your going to refurbish something make sure it's right before sending it off guys.
Date of experience: June 15, 2024
Placed order. Item showed up the day specified. They kept me informed and up to date with shipping and time of arrival and any help needed. Emailed me instructions on procedure of remote start and key fob installation if needed.had no trouble with install or key fob. Did need a crankshaft positioning sensor relearn, had to buy buy Amazon plug-in computer for GM vehicles about another $160 additionally. But over all Great all the way around, saved money and vehicle is back on the road. Thank you.
Date of experience: June 18, 2024
Recibí la PCM en tiempo y forma, funcionó Correctamente, ahora solo espero que que dure bastante Tiempo, ya que son reconstruidas, confío en que hayan echo un buen trabajo en ella
Date of experience: November 7, 2024
PCM ordered for Dodge Charger, eventually received and works perfectly right out of the box. Would have been 5 stars but it took a few weeks to receive contrary to initial expectations, though customer service via email and phone was great. Abby and Christina listened to my concerns and were responsive. Unfortunately car could not be repaired quickly due the the long delay with preparing and shipping out the Item. Would by from again.
Date of experience: June 17, 2024
Very pleased with your company,excellent product, plug and play as advertised, truck runs like new. Will recommend you company. One recommendation is that option to ship via courier as opposed to postal service be available, to help minimize vehicle down time. Thank you.
Date of experience: June 17, 2024
Everything worked as it should thankfully, I was a bit upset on how long it took to ship due to some issues they were having and the ecm can in externally damaged but things happen and for the price I can't really complain.
I would purchase again in the future if needed
Date of experience: June 18, 2024
Part was available (without sending a core) and reasonably priced. Delivery was as promised (quick) and communication through the process (order/part preparation/programming/testing/shipping) was thorough and followed each step.
I've only bought an engine control unit online once before (from a different supplier that time) and had some trepidation about doing it again, but Flagship was great. I strongly recommended them!
Date of experience: June 16, 2024
This product is as it should be. Did need a tow to dealership to have keys paired with new ECM as expected. They waited until my purchase was complete before offering me credit for the core. I don't need credit for another one, could have really used that money at time of sale.
Date of experience: June 15, 2024
Date of experience: May 12, 2024
The ecm for perfectly. It was plug and play. No programming or anything else necessary. It worked exactly as expected and I would definitely purchase another from flagship if need ever arises.
Thank you flagship
Date of experience: June 15, 2024
The process was made very easy and clear. If you are up to installing the part in your own car you can understand the process of getting the correct part. Communication was good and timely. Part took a few days longer to ship than I thought it might but there was clear communication about it and that made it no big deal. Part was packaged VERY well. Overall the whole process was painless. Thanks!
Date of experience: June 24, 2024
Just as the title says. I contacted customer service and they set me up with the right product. It took a little bit of time to get the PCM as they had to reject one of the ones they tested. It did end up taking a couple of weeks, but it's not like my truck was going anywhere. The product worked and installed easily and the truck now moves while it didn't do so before. Thank you.
Date of experience: June 17, 2024
I found this company in the internet. From the get go they kept me well informed and I received the unit. They gave me instructions on how to program my keys, unfortunately nothing worked so I had to call a locksmith. This was not their fault as everything I read on their website mentioned that could happen anyways. So far my Cadillac had been doing well with no issues.
Date of experience: June 15, 2024
Communication was terrible, worse experience I have ever had. PCM did not work right from the start. They would not give a return shipping label because I am in Canada. Because of the cost to ship back to them with the extra fees for exporting I will take the loss. Found a Canadian supplier who repaired my original PCM. XeMODeX Technology Canada is where to go if you are having PCM problems in Canada. Wish I found their service first.
Date of experience: June 28, 2024
My water pump busted and sprayed water everywhere, I needed to replace a lot of parts but the PCM was my real concern cause I always heard it would take at least 2 months to get here but it took maybe 2 weeks. Was very pleased by how quickly it was delivered. 10/10
Date of experience: June 17, 2024
Went as it should out of a company. Ordered online and got it in a few days. Everything works and went well. No complaints. Won't give 5 stars just because I this is how it should be and I didn't speak to anyone so can't rate customer service.
Date of experience: June 16, 2024
Phone conversation of support person was great! She knew the PCM module that was in the camper was not the original per the VIN and that it was a correct alternate.
Received updates from Princess Escoto (cute email address) and Flagship One on status of the product.
The PCM was plug n play when it arrived. :D check engine light went off as soon as the van was started up.
Thanks again for a great product.
Great job! :D
Products used:
Rebuilt Powertrain Control Module
Date of experience: June 15, 2024
An easy and satisfying process. No hassle or problems to order. The only issue, which was not major, was the time it took to receive the product after purchase. I would use this vendor again, as well as recommend to others.
Date of experience: June 15, 2024
An easy and satisfying process. No hassle or problems to order.
Date of experience: May 2, 2024
Jamjam P provided exceptional customer service by expertly assisting with inquiries regarding our recent ECM order. His impressive skills and knowledge were evident throughout the interaction, demonstrating a high level of professionalism and dedication to meeting our needs. Jamjam's ability to effectively address questions and provide solutions reflects positively on their commitment to delivering top-notch service. Our positive feedback serves as a testament to the quality of assistance we received, reinforcing their pledge to prioritize customer satisfaction in all interactions.
Date of experience: June 15, 2024
Date of experience: October 25, 2023
Great experience every time. They send emails updating the progress of your order and even contact you directly by phone if they believe there are any issues with your order or for any inquiries you may have. Every unit have mmm worked without issue.
Date of experience: June 15, 2024
Date of experience: May 6, 2024
Received my unit and plugged it in and worked out perfect. No problems and no adjustment's and would recommend this to anyone. I changed sensors all over my truck to find the problem and after 2 years even the dealership could not fix it, they said it was too old.
Date of experience: June 16, 2024
I wasn't sure of this company after reading some reviews. But I took a chance and after two weeks went by I received my ECM. It worked right away and is still working. If I have problems with my other vehicles, I will use their services. Thank you.
Date of experience: June 15, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!