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    Flagship One Inc

Flagship One Inc

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Overview

Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.

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Positive reviews (last 12 months): 82.5%
Positive
2,007
Neutral
96
Negative
329
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16,656 reviews

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How would you rate Flagship One Inc?
Top Positive Review

“Incredible purchase!”

Jerry G.
12/26/24

I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!

Date of experience: 12/16/24
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Top Critical Review

“Good product customer service not so good”

Paul E.
12/26/24

Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.

Date of experience: 12/16/24
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Reviews (3,040)

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Reviews that mention popular keywords

customer service (366) account manager (58) vin number (44)
Thumbnail of user nicholasm1212
Virginia
1 review
0 helpful votes
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April 29th, 2024
Verified purchase

Didn't take long to find all the info I needed for the part I wanted!website was very easy to browse through as well! Product helped identify more problems I been having with the transmission I would definitely tell anybody to try this before spending thousands on a mechanic that most just tell u something u don't need to make more money so if u have problems with your transmission do this first and can save money!

Date of experience: April 19, 2024

Thumbnail of user thomasj2065
Georgia
1 review
0 helpful votes
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June 30th, 2024
Verified purchase

After receiving the ECU I could tell that it had been recovered from a salvage yard or had some type of corrosion because the front and back cover were highly wired wheeled and there were gaps where the cover mates against the body of the ECU.

Date of experience: June 20, 2024

Thumbnail of user gabrielc608
Arizona
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

My original ECM pins failed to read fuel on both banks so I wasn't sure if the new ECM would work considering of other negative reviews I've read online but for the price I went ahead and purchased an ECM/PCM for my 2005 Cadillac STS 3.6 from Flagship One.

It took 2 weeks before delivery but once I installed it and programmed my FOBs, my car started up with zero issues. Drove it around for a few weeks and everything seems great. The condition the ECM came in was very clean, looked brand new. Customer service was great on the phone.

Date of experience: June 15, 2024

Thumbnail of user nancyb3956
North Carolina
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

I ordered a pcm/ecu. Per my mechanic but after installing new pcm/ecu some of same problems as original one.I ended up having fuel injector replaced to solve problems and returned pcm for refund minus programing fee so satisfied overall

Date of experience: April 27, 2024

Thumbnail of user ronniej155
Michigan
1 review
0 helpful votes
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June 25th, 2024
Verified purchase

Im very satsified with the service, and the product. I believe Flagship One to be a reputable company.they delivered what was ordered in a timely fashion.

Date of experience: June 15, 2024

Thumbnail of user bumperb5
Colorado
1 review
0 helpful votes
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April 22nd, 2024
Verified purchase

I have ordered 2 so far. You get them back faster than most R&R programs. The price is fair. The ECUs look great when they arrive, and both units have performed perfectly. Easy ordering with the factory ECU number. Great customer service. I had one small issue and after a short phone call it was fixed fast. I will be purchasing all my ECUs from Flag Ship One.

Date of experience: April 12, 2024

Thumbnail of user freda559
Texas
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Had a slight delay in shipping the original part. When testing it prior to shipping, it was found to be defective. Therefore they were able to then find a working one which worked perfectly for my vehicle. Excellent!

Date of experience: April 27, 2024

Thumbnail of user brianm4550
Wisconsin
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Super fast delivery once it mails out. Worked perfectly and solved all my issues. Original problem happened when my coil pack fried on cylinder 2 and 5. The Jeep was running on 4 cylinders and I was getting an error code that said low spark on cylinder 2 and 5. I didn't want to deal with sending mine out for repair so I found Flagship by googling companies and their reviews. I didn't want to buy the cheapest PCM nor the most expensive. Flagship offered a middle priced product and was backed with great customer satisfaction. I had never ordered from them prior, but will definitely purchase from them again if the need arises.

Date of experience: April 28, 2024

Thumbnail of user tomasc143
Kansas
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Everything went smoothly besides the timing of arrival. I was told 7 days ended up being 3 weeks. Not a big deal once it arrived in well condition but had me worried. I thought i might have been scammed.

Date of experience: April 27, 2024

Thumbnail of user robertp5549
Michigan
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Overall good experience but it would have been nice if there was more information on the programming process along the way I ended up having to call to find out. The gentleman I spoke with when I called however was very helpful explained very thoroughly the process and answered all the questions I had and I was very satisfied in the end everything went together just fine seems like a quality product would buy again from this company.

Date of experience: April 28, 2024

Thumbnail of user dennisw1362
Mississippi
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

I found that Flagship was the only one that offered a plug and play ecm for my CTS. All others that were available would've involved transporting and programming. Needless to say it saved me $$$ on a 200k + mileage vehicle.

Date of experience: April 27, 2024

Thumbnail of user bretts688
New York
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Ordered a replacement ecu for my 2005 Chevy avalanche 2500 8.1. It arrived quickly. Programmed to the truck easily and works great. Improved the throttle response. The transmission shift points and fuel milage.

Date of experience: April 27, 2024

Thumbnail of user justine466
Louisiana
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

I had zero issues with the ECM I purchased. It was fully plug and play. No programming or paying a dealer to program the unit so my truck ran.
If I had to say something negative the only thing is I didn't expect the programming before it was shipped to take as long but it wasn't bad at all. Still very happy and I will use them again in the future as needed.
I highly recommend Flagship 1 and will be telling my mechanic friends about my experience.

Date of experience: April 27, 2024

Thumbnail of user samd1052
California
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

Tried computers for a local vendor (think major, nation wide chain). None of their PCM's could be programmed or came already programmed with a different VIN number and weren't able to be changed. I've ordered from Flagship One in the past and they've always come through. I haven't had one problem yet with any of their units. I will continue to use them in the future.

Date of experience: April 27, 2024

Thumbnail of user dennism2448
California
1 review
0 helpful votes
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May 8th, 2024
Verified purchase

Initially I used another company out of Florida people were rude and unprofessional they returned My ECM (stated it was unrepairable. When I had called and inquired about what the problems were. Nobody wanted to talk to me and ended the conversation. I thanked them for not allowing me to doing business with them; then immediately I was hanged up on. Your staff was completely professional and responded professionally to all my questions and left me feeling, appreciated and valued. Between your customer service department and your repair department and having a short turn around. I am impressed with your company and I would not hesitate to give a positive referral. Thanks again for all that you did

Service
Value
Shipping
Quality

Date of experience: April 27, 2024

Thumbnail of user mikep2351
New York
1 review
0 helpful votes
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April 21st, 2024
Verified purchase

So far so Good! I found it easy to navigate website and order. I'm hoping for a quick turn around and getting my car running again! This may also lead to a repair shop using this site in the future as long as everything goes well.

Date of experience: April 11, 2024

Thumbnail of user mikew2738
Mike W.
California
1 review
0 helpful votes
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May 16th, 2024
Verified purchase

🤞 hope it fixes my charger! Omg! What else do I have to say to finish this? It still won't let me submit because I have not used enough characters. It arrived in a waterproof shipping bag, sealed. I have not even opened it yet.

Date of experience: May 6, 2024

Thumbnail of user robertd5515
Washington
1 review
1 helpful vote
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April 20th, 2024
Verified purchase

They will not refund you, your full amount back, if you return your item, do not fall for their warranty, fully return crap that they have on their page. Ordered a part, and noticed I didn't need it in the end. Sent it back expecting full refund like it explained before purchasing.
Only sent half my money back, not a very happy customer.
Do not waste your time, and money folks. Complete rip off!

Service
Value
Shipping
Returns
Quality

Date of experience: April 10, 2024

Thumbnail of user seank114
Sean K. – Flagship One Inc Rep

Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to admin@fs1inc.com and we will prioritize this matter for you.

Thumbnail of user remigiuszk1
Poland
1 review
0 helpful votes
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June 27th, 2024
Verified purchase

I am fully satisfied with the purchase of the computer. After 10 months of parking, the car is running again. Thanks. Great contact, fast delivery. Perfection

Date of experience: June 17, 2024

Thumbnail of user saml1001
Colorado
1 review
0 helpful votes
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May 9th, 2024
Verified purchase

Control Module took a little longer than expected to get here and the prongs were very corroded, but after a lot of cleaning, the module works.
Flagship was great about communication and kept me updated about the shipping delay.

Date of experience: April 29, 2024

Thumbnail of user ericr1886
Illinois
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

For whatever reason it seemed the ECU for my 2008 Nissan titan was extremely difficult to fix or find anywhere so after about a month of dealing with local mechanics decided to just fix it myself and Flaship popped up. Was skeptical from some bad reviews they got but decided to go with them since my options were limited. Ended up having to send them my ECU to repair and had it back to me within a week and popped it in and truck fired right up. I definitely would recommend them

Date of experience: April 27, 2024

Thumbnail of user josepht1740
New York
2 reviews
0 helpful votes
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May 7th, 2024
Verified purchase

I was deciding on a couple other brands get to a new ecu for my 2015 dodge dart 2.4 but went with flagship because of the amazing warranty that comes with the ecu and the fact that all phone service people did an amazing job like Michael he did an amazing job talking to me on the phone and getting the right information to be able to get my purchase done will definitely buy from flagship again if any of my vehicles need a ecu.

Date of experience: April 27, 2024

Thumbnail of user debrac1799
California
1 review
0 helpful votes
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May 7th, 2024
Verified purchase

My experience was stress free and the email updates are very much appreciated. I was able to track my order easily. Talking to staff through the whole process impressed me, they are very helpful, answered all my questions. I would definitely recommend to family and friends for services at Flagship. Thanks

Date of experience: April 27, 2024

Thumbnail of user tracyw1053
Virginia
1 review
0 helpful votes
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June 29th, 2024
Verified purchase

Company was good with communication although the part was delayed. I can't give an accurate review to the quality of the part since it hasn't been long enough.

Date of experience: June 19, 2024

Thumbnail of user parkerd69
Washington
1 review
0 helpful votes
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May 10th, 2024
Verified purchase

We have bought many computers from them and are happy with the outcomes. But this time we were left in the dark about a computer that took 2 1/2 weeks to ship to us. We were kept in the dark, besides the one update at a time over the 2 1/2 week period and didn't even get an update until the 10th day about it being programmed.

I just ask for better communication every few days or so, even if nothing is happening. That way we are able to better communicate to our customer's.

Date of experience: April 30, 2024

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From the business

Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!

Company Representative

Thumbnail of user seank114
Sean K.
Typically does not respond to reviews

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