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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,656 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Worst customer service I have ever had! 8 months dealing with Gabriel(service rep) to finally receive a computer that worked in my 05 pt cruiser turbo. Pins were corroded but it worked. Only time I would hear from them is if I called. Gabriel would only send emails, never talked over phone. $600 spent was not worth the time or money to deal with this company. Lucky if you call an get an English speaking person you can understand. Never again!
Products used:
pcm,ecm
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 12, 2023
AVERAGE web experience. Overpriced
Date of experience: April 3, 2023
Came to my door in 4 days and was plug and play. All I needed was to program the keys with the info provided and then I had to do a crank position sensor relearn with a scanner. But outta the box it got my car running.
Date of experience: April 27, 2024
I ordered a pcm?ecu and it wasnt programmed to the vehicle Vin# that i provided when ordering. Now i have to pay for programming to someone else to help with my problem
Date of experience: June 12, 2024
The module worked perfectly and the customer was very satisfied seeing as the vehicle hadn't in over a year and had been at another shop for over 7 months.
Date of experience: June 18, 2024
The pcm is exactly what I needed. But the connector terminal on the unit was extremely dusty, I had to take extra time to clean it up, two of the connector prongs were bent and had to be straightened, but its installed and working fine.
Date of experience: April 27, 2024
The sales experience was wonderful and the lady I spoke to seemed very knowledgeable and knew exactly what I was talking about. I will definitely use them again if I ever need this type of part again.
Products used:
The ECM for a 2003 Jeep liberty I replaced the computer and had them leave out the theft deterrent thing that messes the whole vehicle up. It’s already happened so this was the second time that it happened so now I have the new computer without that programming on there so I should never have any problems with it again.
Date of experience: April 27, 2024
For some reason my search on line led me to a wrong company.the part needed was a fuel module not a computer for my vehicle.I will keep it and won't return it because it was my fault and may be use it later.Fast and great service on your side.
Date of experience: April 27, 2024
We received the new computer in less than a week. It was installed and final programming completed and the problems with the motor are gone. Dealing with Flagship One was easy, professional, and successful.
Date of experience: April 27, 2024
It was good and arrived when expected.i was worried and called the help line and received attentive service and my question was answered with follow up.
Date of experience: June 15, 2024
Based on the website, I expected 2-7 days for shipment. It was closer to 3 weeks for shipment. I have other vehicles to drive but it was frustrating to be waiting so much longer than anticipated. If this was to fix my only vehicle, I would have been canceling my order and finding another company to buy from.
Date of experience: April 27, 2024
Ordered an ECM for a diesel Jeep Liberty. Within a week the ECM arrived and was plug and play, as advertised. They may have been cheaper options out there, but when you consider the warranty and quality of service this was the best option for me.
Date of experience: April 27, 2024
I do not like being forced to write a review it is ridiculous to force customers to put a response if they do not want to this is why I am dropping the amount of stars. It would have been 5 stars now 3
Date of experience: April 27, 2024
Flagship 1 has always been great I never had any problems with their products and I have ordered quite a few ecms people that are complaining don't have any actual proof go flagship one!
Tip for consumers:
Great company!
Products used:
ECM's
Date of experience: June 1, 2024
Date of experience: July 10, 2023
Best price found after extensive search. Ordering was OK. Shipping was as expected. Installed by reputable shop. Didn't work. After extensive diagnostic with associated fees, it was determined ECU had not been programmed. Warranty clearly states they don't pay for issues, rather you need to send it back. Needed the car so had the shop program at additional cost. Overall, with added diagnostic and programming, I paid as much for the ECU as if I had bought it from the dealer. This company is not recommended.
Tip for consumers:
Quality control is very poor.
Products used:
ECU
Date of experience: April 27, 2023
Thank you for sharing your feedback with us. Unfortunately, we are unable to identify your account as we do not have access to the email address associated with your post, and no reference number was provided. We apologize for any inconvenience you may have experienced while interacting with our business. Please know that we take all feedback seriously and use it as an opportunity to improve our services for our valued customers. If you could reach out to us at admin@fs1inc.com, we would be more than happy to address any concerns you may have and make things right. Thank you again for taking the time to share your thoughts with us.
They will rip you off by sending you junkyard parts and saying it's new order two or more items they charge you twice and get order prices back ward so if you return one they will say it's the lower priced item 3 day order will take 30 days bad business rude rip offs charge me $300.00 for this fuse box was supposed to be a computer with keys
Date of experience: July 18, 2023
Maintaining high standards is important to us Shaun, and we are disappointed to hear about the challenges you faced. Additionally, we were not provided with a reference number to locate your account. We are eager to investigate and address your feedback further. To assist you better, please contact us at admin@fs1inc.com.
Ordered the computer for my Mustang it came very quickly and I was able to install and program it easily with the instructions provided with it. If I ever need another computer for any of my vehicles, I will check with your company first
Date of experience: April 27, 2024
My Jeep was throwing codes that I knew were not real problems. Just broken communication. Ordered this unit. Arrived in good time and as expected it cured the problem after an easy install.
Date of experience: June 15, 2024
This was my second time ordering a product from this company. First time I received my ECM in a timely manner as stated on website. My latest order was delayed several days. When I contacted the company via email I was told that the assembly line was very backed up. When I did finally receive my ECM it worked as advertised. All in all very good product for the money. I will use them in the future.
Date of experience: April 27, 2024
I was able to order with easy, and it came as promised, verified it twice so there would be no mistakes. Other then price, and it wasn't out of line, I was completely satisfied.
Date of experience: June 15, 2024
Date of experience: May 24, 2024
Product functioned once I finally received it after a month. When it did arrive, it wasn't pre-programmed as stated during order. Overall, decent product but someone without programming capability would have had a useless product.
Date of experience: April 27, 2024
Ordering was simple and email updates were helpful for tracking the progress of the order. I did receive an email explaining that my keys would need to be reprogramed as part of the process of installing the new PCM but this was not accurate and has caused me a big problem. I should not have attempted to reprogram keys per the email instructions. At the moment my car is a paper weight.
Date of experience: April 28, 2024
They helped me out quick! I had issue reading the label. I contacted them online, and sure thing they solved it on the spot. I got my product on time and even get followups on this. This thing with followup on these kind of parts makes you feel that they care for solving my issue. Keep it up!
Date of experience: April 29, 2024
Easy to order. Fast shipping. Only complaint would be the terrible paint job on the unit. Obviously after the refurb of the unit. But it's completely hidden so as long as it performs as should I'm fine about the paint.
Date of experience: May 5, 2024
I was given excuses for a couple of weeks about why it was taking longer than I was initially told. My customer is very upset with me because of the delay your company caused. I had to compensate my customer monetarily to keep them.
Date of experience: April 27, 2024
Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to admin@fs1inc.com and we will prioritize this matter for you.
It did the job and works good. Definitely worth the try on ordering from flagship and definitely better quality than most. I have a diesel so I had to recalibrate a couple injectors nothing major and expected for a new computer. Fixed the communication issues and looks vary well sealed so moisture doesn't get in it. Moisture is what caused the oem to fail. So was a vary good feeling seeing it appears prepped properly then sealed up tight.
Date of experience: April 27, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced Billy. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.