Flagship One Inc

The shopping experience was great and easy. Unfortunately, when I got my ECM, it didn't work. It said wrong Vin number so I have this piece of $!?& sitting in my car doing nothing. And I'm still running on the old one….

All good no complaints at all.shipping was a bit slow but they are on the other end of the continent.Not much can change that.Have not installed it yet been very cold up here in northern Alberta so I have to wait.Very easy process buying the ecm.Im very pleased. Thanks

Although there are many bad reviews, I can personally say my experience was pleasant. They were straight forward although communication was a little rough. Otherwise the shipping took 2 weeks start to finish but for the cost well worth it! Computer was indeed plug and play and has worked fantastic!

It took a while to get my FICM for my 2005 Ford F-350, but the savings versus the dealership was immense. The customers service department communicated very well on my order status via email.

Part took way too long to ship. Ordered and then part showed waiting for calibration. Finally shipped and part worked well but wait time was way too long. If you have time to spare this is a good option for discontinued parts. If you need it in a reasonable amount of time look ElseWare.

The entire interaction was seamless and easy.
Our reprogrammed engine computer part arrived 2 weeks after ordering, as promised by Fatima upfront. Fatima also sent multiple emails during the 2 week wait informing us where they were in the process of getting the part ready to be shipped. We appreciated the extra attention paid to the details.
The part installed easily. For the first 5-10 miles the engine idled rough and rev'd high but after those first few miles it found it's groove and so far ALL GOOD!
Thank you TEAM Flagship.

Ordering was very easy. Clear and concise. Got exactly what I asked for in a very short time frame. These guys are truly legit. Thank you Flagship One. They provided me with a (PROGRAMMED) computer for a 97 Cadillac Eldorado, something no one else could do. No shops had the software to program my existing computer because GM dropped it and no longer supported it because of its age. Declared it obsolete. Back on the road again.

Sent truck to nissan dealer and they said ecm is not functioning properly, no start.I was hoping to do the work myself in my repair shop, but had to go to someone with a scope.Will be sending the computer back soon for replacement with another one.Al

What time I got it? He's an installation. It's absolutely a plug and play device. My few mileage is up my smoking and emissions are down back to normal and the 02 cents are like one-off. Amongst many other things thank you

Bought a truck didn't start did some checking needed new pcm. Flagship sent me one out with a new set of keys. Easy process few questions to answer and info given about vehicle and it started right up when PCM was installed.

I didn't need to program new keys for my 2012 Chrysler 200 2.4L, just plug and play. I expected the immobilizer to prevent the car from starting which happens to some vehicles when you change out the vehicles computer. I received a lot of email updates for the order to let me know the status. Order to receive was about a week or so.

Their product is fine- great actually! But their promise on delivery falls very very short of the goal. I don't know if it's because they need more employees, or need better customer reps- but it was essentially zero contact outside of automated messages. It took nearly three weeks to get my ECU which is unacceptable. I understand we live in a day in age where we expect packages to show up the next day- and I understand they're a smaller company so I don't hold them to that standard. But three weeks? If I had a blank ECU I could go to the dealer and have them program it in an hour. The lack of communication with delays or difficulties is what really did it for me. It's one thing if you effectively communicate what's holding things up- we're all human and I understand that. But NOTHING? You can't run a business like that. I would only order from them again if I absolutely had to. Once again, great product, bad service.

I am extremely happy with my order. The computer for my 95 Honda came to me in a timely manner and when installed it started right up and runs smooth. I highly recommend Flagship One Inc and I thank you as well.

I have dealt with flagship one for years. Purchased many modules and of all the items only had ECM that the key would not relearn. But the last ECM I purchased was supposed to arrive in 5-7 days. After receiving email saying there was an issue and there was little to no communication from them. I had to initiate any communication and was left in the dark. Finally without any shipping detail unit arrived and worked perfectly. Keys programmed normally and no issues other than it took 2 months to get my ECM which customer was not happy over. After many years of purchases this was my only bad experience and I am understanding of issues with module repairs. They found the issue during their excellent testing process and didn't send a faulty unit. Great company to deal with. Everyone has a bad situation and I'll continue to buy from them. Wish they would have communicated better during issue but things happen. All in all great company!

Overall good experience. Only complaint is the PCM I ordered is advertised as no programming needed. I swapped it into my car and the car started...but that was it. Every light was on on the dash and the car would not shift or even acknowledge the gas peddle. It would just idle. I loaded a custom tune file I had for my old PCM into the new PCM and everything worked wonderfully. Not s single issue since. So, it was a great experience for me but only because I had the means to load a tune. If I hadn't I would've been furious.

Great experience. Because of Flagship One Inc., We got our 2004 Dodge Stratus running again. Did take a little longer, but we ordered it during the Holidays, once the Holidays were over in no time at all. The greatest thing they were to able send right to the garage where the car was repaired. A+

I have them my vin and mikes over the phone and they sent me a computer that was already programmed to my key started up first crank and everything worked great from then on. The computer came a few days early also. 5 stars for sure.

I appreciated receiving the module I ordered in a timely manner. However, I felt the request to confirm receipt with a written review rather than a simple star rating made leaving feedback more time-consuming than necessary. In the future, a streamlined ratings process may better serve customers who are eager to access their purchase. I hope this perspective is helpful as you continue improving the buyer experience.

I was a little skeptical at first because of mixed reviews, but Flagship came through. There was a delay from the supplier so my part was on back order about 30 extra days. The Accounts Manager, Princess C. Got involved and another person, Vance A. Kept me in the loop with periodic messages. When the part arrived…it was tripled package and worked as promised. All in all I was very satisfied.

For other companies that need precise dates of shipping and/or arrivals is crucial to their business. As a business owner, I find this company to be lacking that information to customers. I'd rather go through a dealership and not lose a potential customer based on time lines.

Very disappointed, month wait for ecm. Was charged $150 to test the ecm, even though what I wanted was a reconditioned one. Then when I finally get my "tested" one back it has less functionality than the one I sent to you. "Princess" in customer service basically told me there was nothing they could do and that it must be my problem. Well, I bought another ecm from an actual reputable supplier and it was plug and play and worked fine! My customer had to wait over a month to get their vehicle back. Thanks for losing me a customer!

A friend recommended Flagship because he had a very agreeable experience. I replaced an ECU on a 20 year old truck and it was a very successful venture. I had my product in the specified time along with emails for specific instructions. It all worked beautifully and would recommend this company without any hesitation

Everything went as expected. The PCM worked as expected. This is the 2nd time I have purchased from here and I am sure it will not be the last.
Thank you