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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,654 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Difficult to talk with any technician. Made my situation worse. I sent in a PCM that would at least let the car run and in return I now have 2 useless PCMs that won't start the vehicle and a very agitated customer. I sent both PCMs back and still have the same result. I would like for someone to reach out to try and resolve my issue or credit me for the money I spent so I can get my issue resolved elsewhere.
Turn around time is extremely long as well.
Date of experience: August 10, 2023
Cant go wrong with Flagship One, their products are absolute quality, their meticulous process to make sure you get what you ordered and need is sincerely TOP NOTCH!
Date of experience: June 16, 2024
First, I was amazed that they even had the part for our 08 jeep, they kept me informed on every step on its way to me. I even gave two mechanics the info who were struggling to find the computers for their clients. I highly recommend this company.
Date of experience: February 10, 2024
Thank you for your trust and for recognizing our efforts with a 5-star rating Donna!
Thank you. Reliable first time shopping with you was not disappointing. Will consider returning in the future.
Date of experience: June 20, 2024
Took a long time to get my order. Then the pcm won't work in my car unless keys are programed to pcm. Wasted money could have got brand new o e with keys for about same price. Not happy about the experience
Date of experience: February 7, 2024
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
At first I thought the price was too good to be true. With the long wait time to be updated for every step my worries grew and felt like the item would not arrive. Although it took a long time around a month to arrive it eventually got to me.
Date of experience: February 12, 2024
Site was easy to find. Filling out the information was quick and easy. Kept me noted and up to speed on when they were preparing the package. Went was sent out. As well checked InTo make sure I got it.
Date of experience: February 10, 2024
Thank you for recognizing our efforts with a 5-star rating! We're thrilled that our service met your expectations. Please don't hesitate to reach out if you need anything else Michael.
No issues. Part was right fit, programmed, and instructions were included. Good support team, Great communication, fast shipping, and fair pricing.
Date of experience: June 15, 2024
Don't buy from here! On their website it says 3 to 7 days for delivery. By day 6 i contacted them just to make sure everything way ok or if perhaps there may be a mistake on my part. Then i got a replay saying they have 8 day. I felt it was a little hostel response, Day 10, day13, day 15, and day 16 nothing but excuses. No one has a clue what's going on there. Day 16 i contacted them and finally got an update and they told me they had to restart all the test and that would take 2-3 days. I was like, 3 days later i contacted them then they told me they would get back to me in 4 days. After that i told them to give me my money back, im glad i did before they gave me some trash
Tip for consumers:
Dont ever order from here!
Products used:
none
Date of experience: February 18, 2023
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. It's unfortunate that you have to experienced this and we also appreciate your patience. I have checked your account and your refund has been processed. Thanks for taking the time to bring this to our attention. Rest assured that we have used what happened to better our services.
Ordered a computer for my Taurus paid Bob ridings Ford to program the key and didn't work they put their computer in and it worked just fine so basically you charged me $240 for a piece of crap that didn't work would not recommend buying these
Date of experience: February 10, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Once ordered, it seemed to take a long time for the company to program the module and get it in the mail to my residence. Once it did ship, the shipping was quite fast. When I received the unit, it looked like it was taken from a junk yard, "Pull a Part" and sold as a refurbished module. It was cleaned, but you could tell it was an old unit.
Anyway, I took the module to my mechanic who has the system necessary to program the module in accordance with the key security system of my vehicle and the module failed to recognize the security key on several attempts.
Ended up purchasing a new module with the OEM specifications which only took them half a day to program. I finally have my truck back after two weeks of waiting.
Date of experience: February 21, 2024
It is nice to be kept up to date throughout the process. It turned out that the issue that I was experiencing was not associated to a bad ECU after all but now I have a spare just in case. I have no problem with that as your price was very affordable.
Date of experience: February 10, 2024
Hello Brent, we're glad to hear that you appreciated our updates and that you're satisfied with our service. Thank you for choosing Flagship One and for your positive feedback.
Spoke with Christine B trying to figure out how to relearn my key because the instructions was not correct and she ignored me and wouldn't answer. I even tried to call her number. I would not recommend this company. I am now out $ 184.00
Date of experience: February 7, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Shipping took almost a month for me to receive the part, resulting in the vehicle being stuck in the shop the entire time. Otherwise part was as described and detailed programming instructions made for an easy process.
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2024
Hi Austin, we are as disappointed as you as to what took so long for you to get your order. We handed the unit to our shipping partner on 11/30/23 and for some reason it took so much time for them to deliver your purchase. We understand your urgency on getting the part and we happy to know that it worked. Thank you for sharing your feedback and we will surely learn from it.
I was trying to get my jeep fixed for like two months. Our last resort was the computer for the car. We were actually told by the dealership that it was basically time to get a new vehicle, and I actually think they gave us your information, (where to get the part), by mistake. Anyway, once we got your information I ordered the part, took it to the place that works on my cars, and the vehicle has been running ever since!
Date of experience: February 9, 2024
Good day Andy, we're glad we could earn your trust! Thank you for giving us a chance and for sharing your positive experience.
2001 2500 HD with 6.0L. Had changed tire size and was using an older OBD2 scanner to adjust settings. In the the middle of the operation, the scanner died turning my computer into a brick.
Shopped the net for companies that could provide a flashed unit back in a reasonable time frame.
Flagship had good reviews, so settled on them.
I received the new ECU in a week, installed and truck fired right up. The vehicle has not run this well in years! Would not hesitate to use Flagship again.
22 year old truck, shipping from the other coast, 7 days to my door, what is not to like!
Date of experience: February 12, 2024
Your trust in our company is what keeps us motivated Anthony – thank you for the 5-star rating!
A chipmunk chewed the wires frying the computer system in my car. It needed a new one and I found your website. The price was very good. We did have to take it and have it installed because of the mess the chipmunk made. It worked great. Differently recommended this product. The shipping was fast. Everything worked great
Date of experience: February 10, 2024
Hello Kim, we're glad to hear that our product helped save your car. Thank you for choosing Flagship One.
This is second time my household ordered from Flagship. Awesome company. They always kept me up to date with the tracking for my part. Thanks everyone.
Date of experience: April 30, 2024
We, as an auto repair shop, have been using Flagship One for a few years. They have always beed dependable, the communication is commendable, the product has not once failed us. We are very pleased with Flagship One.
Date of experience: February 5, 2024
Thanks for your trust in our company New– we're glad to have earned it!
Took much longer than anticipated to receive item. Item also in someone else's name - Robert? When it was ordered by Dolen's Garage. Asked them to correct, but obviously they did not, since this e-mail was addressed to Robert.
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2024
We apologize for the delay in receiving your item and for the confusion regarding the name, Robert. We'll investigate this issue immediately and ensure that your order details are corrected. Please accept our sincere apologies for any inconvenience this may have caused. If you need further assistance, please feel free to reach out to us directly.
With your computers I have always worked perfectly from the first moment of installation I started working on my vehicle
Date of experience: June 15, 2024
Thank for all your help everyone i spoke to was eager to help me with my need to get my honda acc ex up and running great service for everyone and keeping me posts on what going on step by step will be letting my friends know about them and to call them. Thanks so much
Date of experience: February 7, 2024
Your trust in our company is what keeps us motivated Jay – thank you for the 5-star rating!
Awesome people to deal with. They tested my unit before it was sent out and it did not past the test. They had to obtain a new unit which took way longer than I expected And when they finally got it, they still had to flash it and test it so it took about 3 weeks for me to get my item. But it worked well and again... I must say. Awesome people to talk to and deal with.
Date of experience: February 8, 2024
Hello James, we appreciate your understanding and patience. We're glad we could resolve the issue for you and provide excellent service. Thank you for choosing Flagship One.
FIRST TIME USING THIS SITE AND SERVICE. EVERYTHING WAS COMMUNICATED THROUGHOUT THE WHOLE PROCESS. RECEIVED MY ECM READY TO INSTALL AS IT HAD BEEN PROGRAMMED FOR MY VEHICLE FROM FLAGSHIP. VERY SATISFIED.
Date of experience: April 29, 2024
First, I have used Flagship One before, just like then they came through with flying colors. This time however presented them with the problem of finding a unicorn as my ECU was NOT repairable and a long discontinued part. It took them a bit to find one, by no means too long, rebuilt it and got it shipped out to me. I took it to the Dealership, which BTW was unable to "find" the "anywhere", the Tech installed it and my car fired right off with NO additional programming required. Can't ask for more than that from Flagship One, simply put, "It Worked!"
Date of experience: February 7, 2024
Your time in leaving us a positive review is greatly appreciated – thank you!
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Glad to know website was easy for you to use! If you have the time, please let us know of what you think once you get your order. Thank you!