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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,653 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
I needed a new computer for my vehicle. They took a long time to get it to me and then sent it without any instructions. I wasted hours trying to get it to work. I called them repeatedly, constantly wasting time with people who understood absolutely nothing. Each time I called I was given more and more details about how to make the thing work. In the end I gave up, after repeated attempts to make it work. Do not waste your time with this incredibly unprofessional group of rip off artists.
Tip for consumers:
avoid this company like the plague
Products used:
None. As far as I can see, this company only sells things that don't work.
Date of experience: January 25, 2023
Easy to find what u need overall good web page was as described nice product
Date of experience: August 2, 2024
Had help over the phone to order my part that I needed.
Came fast. They also give you a percent of store credit if you return your core! Good to have in case you need more parts.
Date of experience: April 29, 2024
Ryann was very Helpful! He called to make sure everything was ok after I received it and put the Computer on my 2001 Jeep Cherokee. It definitely fixes the problem I was having with it stalling out. I highly recommend Flagship to Everyone! This is the third time I have bought from them!
Date of experience: February 8, 2024
Good day Thomas, we're thrilled to hear that Ryan provided excellent service and that our product resolved your issue! Thank you for your recommendation and for choosing Flagship One.
Once I received the part number from the dealership it was easy to find the part. In addition, contact was made with staff to ensure I was ordering the correct part. Without locating this website, I probably would not be driving my car now, because the dealership was looking for a new part and I had waited two months already.
Date of experience: February 10, 2024
Hello Diane, we're delighted to hear that our service helped you get your car back on the road. Thank you for choosing Flagship One and for sharing your positive experience.
Easy ordering, good price. Lexus dealership wanted $1400 to replace my computer plus labor, thanks to Flagship and me doing the labor, it cost only 20% of what the dealership wanted. I'm a happy camper.
Date of experience: September 27, 2023
Great to know you experienced how easy it was to order from our site. We love to keep it simple for faster and smoother ordering. Let us know if you have any questions. Thanks!
The dealer couldn't help me because they don't do aftermarket parts. I searched the Internet and Flagship One came up. Like most, I was first skeptical. But the reviews helped out. Flagship One sent me my PCM for my 2006 Chrysler 300C and when I installed and started the car up, all my problems were in the past. It may seem like you are waiting for a long time for the part to arrive but don't fear. Let Flagship One do what it needs to do to get your product ready. You can relax their staff stays in touch with you via email or text for updates.
I'm a Believer
Date of experience: February 21, 2024
Thank you for taking the time to share your experience with us and awarding us with 5 stars Rodney! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
Amazing. Eve came quick and exactly what I wanted. I'm a GM master mechanic so programming theft was something I already knew how to do but the detailed instructions where dead on accurate.
Date of experience: April 28, 2024
Very happy with the part. Solved my problem. I needed to have the warranty transferred to the new owner of my truck when I purchased the part. Was told no even after a Nissan dealership installed the unit. If you're planning to sell your car be sure to list the new owner prior to shipment.
Date of experience: February 7, 2024
Account manager never available via phone, to cross ship the will void warranty if second ECU fails out of the box. Too many reviews with same situation that waited months for the "repaired unit" to be returned. Provided extensive ODB2 data showing they never programmed or it failed in programming to my vehicle. Different vin and car started twice now dead with their ECU. My old ecu with trouble codes fires up immediately. They are a "take it or leave it" company not customer service oriented. Reported to BBB, FTC and Paypal (I suggest paypal as you have recourse for refunds.
Tip for consumers:
Company does not back their product and will cross ship if they can remove warranty.
Products used:
ECU that failed
Date of experience: May 5, 2023
Hi Daniel, We are sorry to hear that you had issues with our service. At our business, we always strive to set a high standard for ourselves, and it seems like we have fallen short in your case. We would like to take this opportunity to investigate your feedback further and make things right. Unfortunately, we were unable to locate your account since no reference number was provided. We kindly request that you reach out to us at admin@fs1inc.com with more details about your experience so we can address the issues you faced. Thank you for your honest feedback and for giving us the opportunity to improve our service for all our customers.
Great alternative to a new unit. Best part is their warranty. I've purchased 2 from here and so far I've not had any troubles out of them. Will purchase from Flagship again if or when I need one.
Date of experience: April 27, 2024
We had a mechanic work on our jeep and he found that the computer was not performing like it should. They said they would order it and let me know when it came in. After a month of waiting I called them and they sent me the link to your company. They never ordered it. So I ordered it and it was a very quick delivery. I took my car to a different mechanic and they installed it and the jeep runs great now. Thank you for your quick delivery so I could have my jeep back!
Date of experience: February 10, 2024
Hello Marianne, we're sorry to hear about the initial delay but glad we could help you get your Jeep back on the road swiftly. Thank you for choosing Flagship One and for sharing your experience.
Communication was awesome! Every step of the way we had an email telling us the status and item arrived in a timely manner and seems to be working just fine so far!
Date of experience: April 27, 2024
Called and bought a computer. After three weeks still no delivery date. After calling we decided to send you ours for repairs. Got it back and had problems right away. Sent back to you. Came back again with problems. I believe we sent it back a third time and got it back with problems. Now we have had customers car for 4 to 5 months and still no fix. At this point I called and ordered another computer from you. When we received it had problems right away. Called dealer and dealer computer was no longer on back order. Ordered a computer from dealer and everything is fine. I now have a $1400 computer that I cant use. I lost about $1700 in repairs and the computer I have on hand,not including all the time diagnosing each computer to make sure I was right.
Date of experience: February 12, 2024
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
Although the order came late, and the communication was not 5-star worthy in my opinion (my 5-star rating is for the product), I eventually got the main satisfaction since my main issue was resolved by the product I purchased.
My car had been battling with the issue of "crank no start" since like forever until it eventually packed up. I had spent a lot on parts that were not the car's problems. I was about to give up when I decided to try one last option - Flagship1 computer. This solved my issue. My car that had been off for two months started right up on installation. No programming needed. Just plug and play. I will definitely recommend FS1 to whoever I know that has the same kind of issues.
Date of experience: February 21, 2024
Talking to the representative, she was very professional. My PCM was at my house in a timely matter. I would order from this company again.
Date of experience: June 17, 2024
High quality parts and service and the price was right. Fit and ran first try. I had a problem getting signed in but everything went perfectly after that. Thank you
Date of experience: April 27, 2024
Part of your your checkout had to be had to be filled in multiple times. The card number three times and #3 was the same as the first and second time. The phone # should state only numbers, no spaces or - between #s
Date of experience: March 13, 2024
Recently I bought a Ford F-150 ECM with Flagship One, wow, the experience was great, the communication and the final product are awesome, Just plug it, and my truck started running perfectly.
Great service!
Date of experience: April 28, 2024
No updates on the module. Customer is pretty mad at me because I never know what to tell him, it's been 3 weeks, when I call the answer I get is we don't know what's going on we will update you at the end of the day. But the update never comes
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 7, 2024
Hello Arlo, we thank you for sharing your feedback. I reviewed your order history and it does show that the unit has been delivered within the 10 business days window. I also checked that we have sent you multiple emails about your order's status for the unit being pulled out of stock to it being shipped. We understand the urgency and we assure you that we are doing our best to meet our client's expectations. We hope to do business with you soon. Thank you!
Date of experience: December 9, 2023
Date of experience: October 31, 2023
The package arrived fine to our shop but the contents were a little shocking, the case of the idm looked like it had been spray painted black with dirt and grime still on it. The screw pockets were brittle and crumbling like this came off a truck from up north that the frame was rotting away. One of the screw pockets still had a broken off bolt in that was just left there corroded to the case and one side of the case had a big crack and pieces missing leaving the inside exposed to the elements for who knows how long. The quality control of this company is shocking if that's what passes.
Date of experience: February 11, 2024
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
There was a but of a delay where my ecu was misplaced. They were upfront about the issue, and eventually found my ecu, sent me the original and the new one, and it works perfectly. I would use them again!
Date of experience: February 13, 2024
Thank you for taking the time to share your experience with us and awarding us with 5 stars Darren! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
Ordered from Flagship previously and it worked out well so I used them a second time. This time it took a little longer because they said they were backed up. Received PCM and things worked well. I will use them again.
Date of experience: February 21, 2024
Ordered from before. Worked out well.
Date of experience: February 2, 2024
Customer service very helpful. Just waiting to see when PCM arrives.
Date of experience: September 20, 2022
I want to say thank you to all the flagship employees and managers for saving me money and stress on my 07 titan ecm. I will tell all to call you guys. I'm very satisfied with service I received from you. Thank you all.
Date of experience: February 26, 2024
Hi Jeremy! We're genuinely grateful for your kind words and the 5-star rating. Customers like you inspire us, and we're looking forward to serving you again soon!
They take care of everything! Very easy to order and clear instructions with providing all they need to program the part to the VIN. Kept me informed every step of the process and answered any question quickly! The additional instructions for the repair were spot on and very easy to understand.
Date of experience: February 21, 2024
Hi Timothy, we're thrilled to know that you're satisfied with our product. Thank you for your purchase, and have a wonderful day.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
We set a high standard for ourselves Dale and we’re so sorry to hear about the issues you experienced. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.