Flagship One Inc

Long day and im tried I don't have any ideas on what to say next

Was not programmed correctly for my car. My mechanic showed me the problem. I had to have my car. I found one at another vendor. Car runs great now! I have a module that I can't use. It may be fine,but not my car. I did not pursue it because I figured they would want to swap and I don't need one now, just a refund if possible.

I am beyond words as too how many phone calls I had to make to your remote people.
Tanica who said she was a manager was going to call me back. Never heard from her. Carmina… several emails still not response. One person that I did speak with "actually" called me back with a quick response after so so many long distance calls. Her name is Judiah M whom I am very happy to say is far above anyone I ever spoke with.

Took a while to get programmed but it shipped immediately and I got it sooner than promised. Called to ask about my order and I actually had a real live person!
The Newly programmed PCM functioned perfectly - truck started right up. No "Relearning" prcedures and no extra work. (You might want to start the vehicle - mine was a 1012 Ram 1500 - and do NOT touch the accelrator. Let it idle down. When it warms up, start it again. Viola!

Took forever to get my order. Need it like next day. Was for the only business work vehicle. Depend on vehicle daily for side jobs.

I contacted customer service about what software version would be installed in the new module I ordered. I was told they could not tell me the version without it being ordered and sending it over to engineering/programming team. I was told if the software version was not compatible I could return the module with no problems. I failed to read the entire return policy and even though they could not give me all the module details it was apparently on me to lose $100 off of my return amount for a "non refundable programming fee." I am very dissatisfied with my service and feel they should have waived the fee. I knew as soon as the new module showed up that the software version was not compatible with my vehicle and it was not going to work. I was led to believe with my initial customer service phone call that if it was not compatible I could return with no problems. The return process was easy but left me $100 in the hole and vehicle still not fixed.

The item is really good fast shipping very good. Customer service helpful. Everything work perfect thank you guys

Effortless!
I found the part and then used the chat to verify some questions and details of the purchased item. The gentleman who assisted me in the chat was very quick to respond and had all the answers I needed. I would strongly recommend Flagship One.

Ordering was easy - shipping was terrible. It took over 3 weeks to get the product.

The product performed as it should and the repair was good.

NOTE: I will use them again in the future. Promise time for repairs will have to be adjusted for the shipping though.

I have purchased several pcm/ecm from flagship one. Lincoln, dodge, jeep, etc. All have come programmed and plug and play with zero issues.

Arrived at the estimated time given, no extra fees such as shipping as they guaranteed. Package came in damaged and was plug and play. From start to finish the whole process was spot on.

Very friendly and quick response, offer step by step tracking of the whole process. I bought an ECM and a TCM.
Prices were not bad.

Great product...major shipping delay. Product works flawlessly however shipping was not even close to advertised turn around

My interaction with Flagship One Inc's customer service was positive. They were responsive in resolving my inquiries.

Great company to work with. They keep you updated thru the whole process.

I had ordered a pcm from car computer exchange which i had to send back due to it not being the right one. Went through it with them for months decided to use flagship one and unsurprisingly my new pcm came before my refund. You can trust Flagship1 to get the right part to you in the time promised!

I ordered a icm from flagship and when i recieved it it was as explained it to be installed the part and havent run it much this winter but the truck works way better from what i can tell so far, will report more when i pull my trailer over the pass this spring.

Paid for an ECU and was promised prompt delivery, after 2 weeks called several times and no response. Received an E Mail that said they had no cores and would reprogram ours. Sent it to i believe Florida and took a total of 4 weeks to get back. Needless to say the customer was not happy to wait 4 weeks for his vehicle. Also the first order included a ECU, and we had to send our ECU to get repaired. Shouldnt there be a discount for sending in our core?

The worst customer service I've experienced, for one to start the sent me a blank pcm, second it took me over to weeks to get it sent back, third, I finally sent it back and spent over 3 weeks trying to get answers and got no email responses. I finally got ahold of somebody and they said they fixed it. By then I had to go another direction cause it took so long I told them we don't need it give me a refund and I got told no that wont work its been over 30 days we cant do that. Ya well it was in their shop for over 45 days. So if you plan on buying from these guys plan on getting robbed.

Nobody around seems to program or able to program older model vehicles and these guys came in with the win and programmed the computer to my vin number and had fast shipping! Mechanics installed and started right up! Thank you flagship1 employees

I had the engine control module go out in my older car. It was a real problem trying to find replacement part. It was recommended to not get a remanufactured unit. However, Flagship offered a guarantee they reprogram the module with your cars vin number. I went ahead and ordered it. Finally, my car is fixed! The refurbished module from Flagship works perfectly. Satisfied customer.

The product is great, but the process may be explained better. Your site said seven days, but come to find out that the process that had to be partaken for the product was close to a month. For me, it could have been explained better, and the customer service could be more professional.

My experience started in 2018. I purchased a computer, but didn't return it in time to receive a refund. I was given a credit for the return. Five years later I contacted the company. They were awesome. I was able to receive the credit and my purchase went smoothly.