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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,653 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
I was skeptical about whether or not to take a risk on installing a refurbished Pcm. I took the risk and so far it has not disappointed at all. Not only was it easy to install, I was able to flash it with a relatively inexpensive Autel 808 myself! One Ford dealer wanted $350. The Pcm was fully upgraded and the trucks many electrical issues seem to have been resolved. I'm a very happy customer! The staff was very helpful and supportive and that was one of the reasons i decided to go forward. Thanks to everyone at flagship 1!
Date of experience: February 7, 2024
I ordered the computer to erase a p0012 code and I think it has nothing to do with the computer now. I think the ECM is fine but there are other things I have to do to the car other than that the ECM was used partly smashed broken and one side but I put it on and it worked fine. As for the price I'm not sure if it's worth it.
Date of experience: April 27, 2024
Great pricing, so thank u for that. Luckily I'm a Ford senior Master tech so I know what I'm doing. It wasn't a plug and play. I had to go in after programming the keys and finish the pcm vehicles programming. Had to put in additional info pramatters like shift strategies and trans solenoid numbers. Luckily the tag was still readable and still on the trans. It all worked out buy only because I know what I'm doing. Still very happy with the company and would definitely use them again.
Date of experience: February 7, 2024
Thank you for taking the time to share your experience with us and awarding us with 5 stars Ed! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
They had exactly what I needed and shipped it to me in a timely manner. They updated me every step of the way. I will use them again. Easy ordering and great follow through.
Date of experience: April 30, 2024
I ordered a replacement PCM for a 2001 Ford F150. They programmed the VIN into the computer and shipped it to me in a timely manner. Truck runs great. I would highly recommend this company to others and I will definitely be a repeat customer.
Date of experience: February 7, 2024
Your trust in our company is what keeps us motivated – thank you for the 5-star rating Thomas!
I got the product in excellent condition. Plug it in and it works perfectly. No problem easy steps to set up..
Date of experience: June 20, 2024
Beat up part and jb weld on it and it won't work. Wasted 1.5 hours trying to get the vats to work and gave up reinstalled my old pcm for now. I've sent emails for help and it's been awhile and no response from them.
Date of experience: February 7, 2024
Hi Joe, we are really sorry to hear about the issues you've experienced with your order and the service you received. We strive for better than this. Could you please email us your order details to admin@fs1inc.com? We will look into this further and make sure we address your concerns properly. Thank you.
Since installing the ECU my Jeep is getting 10mpg. Previously 15mpg on a bad day.
I don't know what it was programmed for but this year Jeep is supposed to get 15mpg city, 19mpg highway.
What did you sell me
Date of experience: February 16, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Web site is not accurate//upto date with correct pricing. After bringing it to their attention they indicated they would fix it and appreciated the feedback. I've ordered the part I needed and hopefully everything will go well. Update. Received part but unfortunately it did not resolve my problem. Turned out to be Tipm. I was able to return item for a full refund minus the programing fee no. That's customer service.I recommend Flagship1 without question
Date of experience: February 7, 2024
Greetings William, we appreciate your feedback and apologize for any inconvenience caused. We're glad we could assist with the return process. Thank you for your understanding and for recommending us.
Web site is not accurate//upto date with correct pricing. After bringing it to their attention they indicated they would fix it and appreciated the feedback. I've ordered the part I needed and hopefully everything will go well
Date of experience: December 1, 2023
Had good experiance with first 2 ECU but had bad ECU on a charger that I had to have replaced 3x but still not working, would not refund just give me partial credit for future purchase. Ended up oredering ECU through different company & no problems, installed & ran perfectly, has been gone several Mo. With no issue. So your warranty dept. needs some work!
Date of experience: February 7, 2024
Date of experience: August 31, 2023
I just ordered the part, that was the easy part. Now it depends on shipping time and quality of the part. That's when the final review shows my satisfaction.
Part was shipped within a week as they has to preprogram it for my car. Very satisfied.
Date of experience: January 15, 2024
Hi Rusell, happy to know about your positive experience with Flagship One Inc. Thank you for the 5 star ratings!
Hi guys sorry i hadn't been in touch. Everything on your end has been top notch no complaints at all. Still pretty busy but just wanted to say thanks and keep up the good work.
Date of experience: April 28, 2024
I needed to speak to a manager as to why our ECU was not shipped a stated, but they won't transfer you to a manager AND they would not even give you a NAME of a manager, stating it is their policy! My "account manager" was never free to speak with me either. Currently I'm still waiting for a phone call from this "ghost" manager. I would use another company next time
Date of experience: February 7, 2024
We ordered a pcm.we explained the key and key reader wont work with my pcm.and pcm is bad. We got pcm and were told get a locksmith or go to the dealer.isuzu is out of business and has no dealers.if they were i would not have needed flagship one.so no dealer and cant get a locksmith to fix it.so i have a pcm that supposibly works,that my warranty is being used up on.before i can make it run.talked to flagship one and all they say is get a locksmith.go to a dealer or buy used from a junk yard is my suggestion
Date of experience: February 7, 2024
I enjoyed your follow up messages keeping me updated about the computer as it traveled through your facilitie
Date of experience: June 17, 2024
Sometimes very good communications, sometimes nothing. My product was expected to be shipped and received the following week, but when I was contacted 10 days later the product wasn't even shipped yet. It finally arrived a few days later.
Date of experience: February 7, 2024
Ordered on May12th received in June. Part came with great instructions, Part worked perfect and have had zero issues.
Date of experience: June 15, 2024
Excellent all-round! Clear, courteous commu ications, frequent status updates. Excellent personal touch as well. My truck runs great, now.
Thanks very much!
Date of experience: April 27, 2024
Took well over a month to get the part I ordered, flagship one had problems in their programming department, this is the second time it's happened to me.
Thx.
Mike
Date of experience: April 27, 2024
Order placed on 1/11
First my failed quality control
Today is 1/29
Have contacted several employees along the way and thru them I found out that first unit had failed. Was scheduled to ship 1/27. I don't believe that happen. Then account manager was (I was told) to contact me by phone (Maria) all I ever got was a standard status ( NO personnel contact) As of today I am not knowing. I have called to talk to anyone for the last week. Customer Service is making those Hard phone call to Customers not just letting " it will be ok" They might have done something but never told me what it was.
Anything the standard update status form shows that I have received the unit?!
I question what the Life Time warranty means
Not Happy in North Carolina
Danny Boyce
See if anyone calls now
I will update this with ANY attempt by them to improve my attitude
Tip for consumers:
Ask questions
Products used:
Cmu
Date of experience: January 29, 2023
Hello Danny it shows our record that you already received the unit, we would like to get an update from you about your experience with your purchase. We are always here if you need any help!
The time to receive my ECU took about 11 days. It had to be programed for my VIN before shipping. The CS stayed in touch with me through out and was helpful and informative.
I have no use for the ECU removed and don't anticipate needing another one. So, a Store Credit for the returned 'core' is of no use to me.
Date of experience: February 7, 2024
Ordered the cpu I needed online and the customer service rep stayed in contact with me throughout the process, ensuring that I knew, where my product was in the que to be programmed, then qc'd and when my CPU would arrive. Best part of my experience was easily my customer service rep..
Date of experience: February 10, 2024
Hello William, we're thrilled to hear that you're satisfied with our product and pricing! Thank you for recommending us.
Purchased a plug and play PCM, but didn't it didn't work. Customer service had me try a relearn for the Immobilizer key but it didn't work. Then they had me disconnect the battery for 45 minutes and try the relearn procedure and that didn't work. Then wanted me to run the engine so it could do a crankshaft relearn which is impossible to do if I can crank the engine. That was the last I heard from anyone from customer service. It has been more that 30 days with no resolution.
Date of experience: February 8, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Really happy that someone referred me to you, had truck in 2 different places 1 was the Dodge dealership had for 2 to 3 weeks at each place, told us product was not made anymore, thank sto yall I will have my truck back THANKYOU AGAIN, GOT PRODUCT IN LESS THAN A WEEK
Date of experience: April 27, 2024
I plugged it in and when I started the car the engine started revving up and down really dramatically. It did this every time I started it for the first handful of time I tried to troubleshoot. I did every reset command I could do and eventually got it to stop doing the crazy revving but now it runs really rich and seems like it's going to die all the time. My car wasn't doing this before I put in the new ECU and now the old ECU suddenly doesn't work at all when I put it back in despite being very cautious when swapping computers.
Date of experience: April 27, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Your satisfaction and trust are our top priorities – thank you for the glowing review Craig!