- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
16,652 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
I purchased a pcm, I'm having an issue with it, they simply stopped responding to my questions and warranty process. I tried calling, was always on hold! I have sent multiple e-mails, no response. The ones they did respond to did not address my clear question and concerns. I will not recommend them. They happily take your money, then when an issues arises, nothing! Not cool!
Date of experience: September 30, 2020
I ordered a pcm for my Ford Escape 2012 not only were the processing and shopping times very long but in addition it only worked 4 months. I communicated with them for their supposed guarantee since they are ground and I am told as an answer that I must return it to tell me if it is covered and roof that after having biased me not 24 hours as they say on their website but a week. They did not even dare to answer me themselves I had to rewrite them finally have an answer from them. Finally you are better off doing business with another company because this one is not serious
Tip for consumers:
Dont Buy with flagship
Products used:
Ford Escape 2012 pcm
Date of experience: August 10, 2021
Ordered the computer, got a lot of email communicating of the process. I received it and installed computer on my jeep. The jeep now starts and runs as should.
Date of experience: April 30, 2024
Part works, car runs now but the keyless start function on the car doesn't work with the ecm but still a better option than the dealership.
Date of experience: June 15, 2024
My online order was easy and smooth with no issues. Staff responded promptly via emails. Had a good experience overall.
Date of experience: June 15, 2024
Nice work and keep up with your new work as always I hope it is as well and I will keep up to your new job as you do with your current work
Date of experience: June 15, 2024
Site was super easy to use, and the care that was given was outstanding. I was kept informed of packaging and shipping of progress the entire time. Great company to do business with.
Date of experience: April 29, 2024
Very transparent, since before buying with the information, through the process they contacted me to give me details about my order and inform me by email, undoubtedly very happy with my purchase
Date of experience: April 27, 2024
I neede a compter for my e350 ford van. Ford dealer told me about flagship one. I called them. Best decision i could had made. I ordered the computer for my van. It was program and delivered in about a week. They know what they are doing. Thanks for a job well done.
Date of experience: February 10, 2024
Your trust in our company is what keeps us motivated Humberto – thank you for the 5-star rating!
Product worked for my daughter's car. Shipping time was fair/good. Customer service kept me informed of shipping and delivery. Overall good experience.
Date of experience: February 21, 2024
Thanks for sharing about your experience with Doug and we are so happy that it was positive. If there are any questions just let us know so we can assist. Thank
Never new it would be so hard to buy something I needed. A week of back and forth and now here I am having to order from someone else to get what I need. To start with I googled the part number directly from the one I took off my care.They argued with me on me ordering the right part and having looked up the wrong part number from their website. I pulled my ECU out and ordered the exact part number that is in my car which was a Chrysler but my car was Mitsubishi and for some stupid reason they wanted to argue with me on it not being Mitsubishi brand when I fact they are compatible and interchangeable they have the same engine. They were quick to take my money but I spent a week of arguing with them about just coding the vin to that part number and sending it to me. The last customer rep I spoke with tried to upsell me to a different ECU when I asked for a refund instead of the upsale she rudely said ok ill process your refund and hung up on me.
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: November 15, 2023
Sitejabber's privacy measures prevent us from viewing the email address linked to this feedback Daniel. Furthermore, a reference number for your account wasn't provided. We deeply regret the inconvenience you encountered. This doesn't align with the experience we promise our valued customers. Your candid feedback is truly valued. We take all input seriously and aim to utilize it for the enhancement of our services in your favor. Reach out to us at admin@fs1inc.com so we can address this situation adequately.
I'm not completely sure how it went as far as the item I bought actually being preprogrammed. I bought it for someone else. Item arrived within about a week.
Date of experience: April 27, 2024
Got the ecu/ecm and it works as it should it just too bad that it was not the issue we finally got a crankshaft position sensor so I will see if that fixes the issue
Date of experience: April 28, 2024
Had to call to find out why it hadn't been ship. Had to reconfirm my order. Then email the part number a week later. A few days later then email the vin. Number of the vehicle. After that I received a message that the program department was back logged. It was a month after I placed my order I finally received it. This in turn put my customer disgruntled with me. To please the customer I only charged him for parts and not for the labor.
Date of experience: February 10, 2024
I am very happy with my purchase and will recommend flagship one to my family and friends. I Installed my part and did not have any problems. Once again I am very pleased.
Date of experience: April 29, 2024
The company was responsive upon ordering, but the part did not work for us. I have requested a return authorization but have received no response. I would like a response please.
Date of experience: April 27, 2024
Product worked as expected.
Customer was concerned about the time to receive pcm but satisfied with result
Thank you.
Date of experience: June 15, 2024
I run a sole proprietor shop and I've gotten 2 pcms from FS1 with no issues. You just should be aware that it'll take at least a week for your part to ship. My first purchase was kind of aggravating because I wasn't aware and my customer was call8ng every other day asking about it. The 2nd one I knew to inform them it might take 2 weeks.
Date of experience: February 21, 2024
Hi Michael, thank you for trusting Flagship One Inc. We apologize if the shipping takes longer as we have to do a rigorous quality checks on your order. If there's anything else we can do, just let us know. Take care!
Date of experience: October 1, 2023
Part came in fast. Great work guys. Until the next time see ya later………….,,,,,,,,,,,,,,
I approve this message…
Date of experience: June 15, 2024
Thank you for your order! If you have any questions or need assistance, feel free to contact us at admin@fs1inc.com. We're here to help.
Very easy website to navigate and was very easy to find the part numbers that matched my ECU/PCM. They were fast and kept me up to date on the process of the PCM. Easy to install and came with an email for install directions.
Date of experience: October 24, 2023
Great to know you experienced how easy it was to order from our site. We love to keep it simple for faster and smoother ordering. Let us know if you have any questions. Thanks!
Flagship was AMAZING! I got update emails on my product almost everyday, and the shipping was so quick!
Date of experience: June 15, 2024
Made it easy to find the right part. Took longer than expected to be shipped but completely understand when things get busy. They did reach out to let us know the delay which was appreciated.
Date of experience: February 21, 2024
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to bring this to our attention. I have checked your account and as per out technicians, the coil drivers are shorted. We will need to get the part back to test and fix the unit. Rest assured that we are a company who takes helping our customers very seriously. Your business is very important to us and I hope we can make this right and continue to conduct business with you in the future. Thank you!