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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,652 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Ordered ECU Programmed Plug&Play on September 21,2019. Received longer time than expected, when product was received the ECU did not work. Warranty, who knows, can't get anyone to answer any questions! They will put you on hold and after about 30 minutes just disconnect you. Can't get anyone to help you with the problem of their product! They have your money the whole time and no customer service.
Tip for consumers:
Ask questions about their Warranty! If product is not good, then what? Otherwise you are going to get run around.
Products used:
None
Date of experience: October 7, 2019
Terrible business, i've been waiting a month already for an ecu that i ordered for my mazda and it states that it would take 1-6 business days. It's been 1 month and a week already and i still have not gotten my ecu. To top it off i've called multiple times during their business hours and they never answer. I've spoken to them twice about the matter and they told me it would ship out that day or even the next and it still hasn't shipped. Honestly don't know what to do at this point. Just stay away from this business and don't even bother to try buying something off their website
Date of experience: August 5, 2020
Pcm works well but had issues with passlock relearn, so i did have to have it learned to the truck with a autel setup.
Date of experience: June 15, 2024
Customer service was good
There was no option to speed up delivery
The exterior was in poor condition with dents and pry marks
The unit worked as it should but did nothing to solve the problem the machanic discribed
Thank you
Date of experience: February 24, 2024
I asked before ordering if the item I wanted was in stock and could ship out immediately, I was told "yes" it is in stock at Flagship's location in New York. As I am located in Rhode Island that is 1 day shipping using any of the ground services.
I received the ECU over a week later packaged in an old Amazon box that was sealed with Avery address labels and in really poor shape. The box also had the previous address label showing the date of when Flagship purchased the ECU from Northland Wrecking in Iowa a few days prior, clearly I was lied to at the start of my inquiry as to the ECU being in stock.
The ECU is hideous cosmetically, it looks like it was from a vehicle that was located in a salt belt area but to mask this it looks like someone cleaned it with a brick and then painted it with a live chicken before it was stuffed in a box and shipped to me.
Not impressed at all with Flagship
Date of experience: February 7, 2024
James T did a great job! He canceled my order that I had made that was wrong and helped me order the correct part! I would give him more than 5 stars if I could.
Date of experience: February 16, 2023
Lies started mont they stole my money,,,never received my TCM and they say was lost in the mail and my responsibility to find it,,,was screwed before it ever shipped,constant excuses and delays,check em out on BBB before you buy,wish I had
Tip for consumers:
Terrible company absolute thieves
Products used:
I never received the product I paid for
Date of experience: March 21, 2024
Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to admin@fs1inc.com and we will prioritize this matter for you.
Pretty easy to find what I needed, only only problem was the slight delay but it happens to the best of us I guess.
Date of experience: June 3, 2024
It has been a great experience so far. Computer showed up in a reasonable time and functioned as it should. I would definitely recommend and use them again.
Date of experience: February 21, 2024
Hi Del, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
Ordering was fine the ECM works great. What didn't like is I had to call multi time to find out were my part was and it took nearly 3 weeks to get it.
Date of experience: February 7, 2024
No call backs! No response from the company whatsoever! Finally got my PCM in the mail. It was damaged. They won't even respond to me! Read all of the reviews about this company. Don't go on their website and read reviews. They're all five star! Read how many people are sorry that they did not heed the reviews! Look closely at the far right set of pins, the third pin down from the top! No way this PCM worked! The pin is pushed down into the connector! It obviously never made connection! Look at the sides of the connectors that are broken! Those fins guide your connector onto the PCM correctly and align it correctly! It would be impossible for me to seat the connector and just misalign one pin! It came from flagship 1 this way! They would not help me at all! Would not return my calls!
Tip for consumers:
You will be sorry!
Products used:
Refurbished PCM
Date of experience: November 10, 2022
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with William. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Good communication, fast shipping. I recommend it! Good job!
Date of experience: July 5, 2024
My product took a little longer to get to me then it was supposed to but overall it's a great product programmed to a specific VIN number plug and Play truck fired up first hit super satisfied thanks Chris D
Date of experience: February 13, 2024
Hello Chris! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
Very unprofessional and ill equipped to handle any issues relating to their product.
If you have any experience making purchases online or common sense, " which I wish I had before this purchase" it is obvious that any 5 star review is fake. I thought they had a good price that's why I got my ECM from them. Now I know why they are cheap. Just DO NOT buy from them.
Date of experience: January 29, 2020
Great product, was a little hesitant at first, but I'm glad I went with them. Great communication, awesome job on packaging, and great communication from the team after the purchase. Very pleased
Date of experience: February 21, 2024
Hello Yogi! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
Ordered an ECM from them, order was filled in a reasonable amount of time. Although original order came it was programmed for another truck, not the one I placed the order for. Their return policy is terrible. Seems to be intentionally designed to take as long as possible with very little communication from the company. Many steps and ends in the outcome that should have happened immediately. I suppose if they do not screw up it is worth buying from them, but if they do screw it up it is most definitely not worth it. My advice is don't risk it if you need the correct part quickly. Instead buy from somebody else.
Products used:
ECM
Date of experience: October 4, 2022
Hello Lee, we sincerely apologize for the delay. This is not the experience that we want you to have as our priority is to provide excellent customer service. Our team is currently working on your replacement unit, we will be updating you up until the replacement is ready to be shipped out. Thank you so much for your patience.
I bought an engine computer for a 2014 Chevy equinox. Could not install because the plugs were not in the wrong spot. I was told I could send it back for a refund. Did not get a refund but was sent the same product back (the plugs were still in the wrong spot). Tried sending it back for a second time for a refund and now they are saying I can't because it's been longer than 30 days. Very disappointed by this.
Date of experience: November 5, 2021
Hello. We always aim to deliver a great experience, and we are also doing things with respect to our policy. The policy states that all returns for money back must be received by the Seller within 30 days from the date of original purchase. This order was placed on the 27th of January and you have contacted us on July 25 that you want to be refunded. We have even considered your situation and agreed on the refund. We have sent a prepaid return label right after. Unfortunately, we have not received the 2nd unit we sent to you up to this date. At this point, you are only eligible for store credit once the unit has been returned. Please let us know for any questions. Have a great day!
Nothing about this company is legit. They sent me a part that was either bad or not programmed correctly for my car. After much work on my part and repeated calls and emails, they had me return the defective part and sent me another one. That part was defective also. Now they don't want to give me any money back for the bad parts they sent me. I could never speak to anyone there about the issue other than an operator who knew nothing about cars. Don't buy from them, they are the worst!
Date of experience: November 19, 2019
WEBSITE IS VERY USER FRIENDLY AND EASY TO NAVIGATE. IVE MADE MULTIPLE ORDERS FROM HERE AND VERY SATISFIED. GOOD SELECTION ON HARD TO FIND MODULES THAT COMES PREPROGRAMMED, SAVING THE CUSTOMER TIME AND MONEY.
Date of experience: October 2, 2023
Date of experience: January 20, 2023
I read the reviews of people having issues with the ECMs purchased, but not me. I got the unit plugged it in and off we went. No issues at all and would highly recommend vendor. A+
Date of experience: February 10, 2024
Hello Jason, we're thrilled to hear that our ECM worked seamlessly for you! Thank you for your recommendation and for choosing us.
Glad that I bought from Flagship1. Not only did they process and ship quickly but also provided additional information necessary to make my part work in my car based off of the vin but don't forget the CASE learn. PCM - 2008 Pontiac torrent.
Thanks, D. F.
Date of experience: December 1, 2020
Thank you so much for supporting us with your 5-stars and kind words, David. We appreciate it a lot!
I ordered an engine computer for my 2008 Chrysler PT Cruiser from FS1 and when the order was taking awhile to fulfill even after receiving the tracking number I became worried after reading all the negative reviews. Messaging their customer service reps really helped ease the stress and they kept me well informed. They are not working at full capacity with covid19 restrictions in place so it has slowed down their capabilities of getting your purchases out to you in a timely manner (mine took about 3 weeks from time of purchase) but I was able to receive my engine computer and my car works perfectly now. I gave 5 stars to help cancel out some of the negative reviews as many people who have had good experiences do not think or bother to rate whereas you are more inclined to rate a negative experience, otherwise I would have rated 4. My only negative comment is I wish they would have been more upfront about how long the item would take to ship out.
Date of experience: October 6, 2020
We appreciate your patience with the wait and will do our best to be more proactive in giving customers heads up with possible order delays. Thank you for your great review!
I order an ecm. 4 weeks later I call them looking for it. They say they working on it. So I need a car and side to trade my car in. Call the next day. They say they shipped it. I'm like I don't need it. And for an 07 impala. I told them it had an 06 engine.
They send the 07 witch totally different. Out 170 dollars. These people have know idea what they are doing. Don't waste your money.
Tip for consumers:
Don't waste your money
Products used:
Nothing
Date of experience: February 16, 2022
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Bought $974.00 PCM Terrible communication they stall to make sure you cant return part in 30 day window. Then charged 20% return and $85.00 reprogramming bull $#*! fee. Then on top of that said it was to late and gave me a store credit that is absolutely worthless for $695.00 they only sell Refurbished ECM/PCM units. What the hell would i want a credit for a part ill never order again. So basically stole all my money
Date of experience: December 5, 2019
I DO NOT RECOMEND USING FLAG SHIP ONE TO GET AN ECM FROM...i have gotten computers for 3 different vehicles from them and had problems with all three. The last one took 3 months to get problem remedied and i had to pay a computer programmer twice to program each computer that was supposed to be plug and play and they wouldn't take care of the fee. The only reason i got another one from them is they are the only one i found that does saturn vue computers. By far the worst customer service i have ever dealt with in my 23 years of being in business. RUN AND HIDE AND DO NOT USE THEM!
Products used:
computer
Date of experience: January 16, 2024
We are truly sorry to hear about the issues you've encountered with our products and the service delays. We strive to ensure a seamless experience and regret that we missed the mark. Regarding the programming fees, we aim to clarify our policies on such matters, and we invite you to contact us directly at admin@fs1inc.com to discuss how we might address your concerns better. We value your feedback and are committed to improving our services. Thank you.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hello Robert, thank you for taking the time to share your experience with us and the 5 stars! We pride ourselves in maintaining the highest quality standards for our customers and we’re so happy you loved your experience. We’re here if you need anything.