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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,652 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Ordered a PCM for a customer vehicle, and it was defective. Tried for several days to get a warranty form emailed to us, so we could get this issue rectified. We received no calls back, were put on hold for over 20 minutes before hanging up as there is no toll free number, told over chat by 4 different employees that our request had been submitted, and we would receive the form within the day. Never got anything from them. Finally, we outsourced to a different company to repair so we can get our customer's vehicle finished. Editing to add that the unit we purchased from FS1 cannot be repaired, so we have to purchase yet another PCM from somewhere else. Very frustrated with the incredibly poor customer service, and with them selling bad parts.
Date of experience: March 31, 2020
I gave all the correct information and was sent an incorrect ECU. It took from ordering in 9/11/2020 to get shipped the product on 10/2/2020. Once again, the wrong part, I have no idea how they messed that up, the return process has a lot of signing electronic documents involved, and I was told my case manager Tess would contact me about this many times. I signed all the documents 7 days ago and have heard nothing back, and I was told I'd hear back in 24-48 hours. I've sent so many emails and tried calling for this case manager ‘Tess' countless times with nothing as a response and the customer service overall I would give 1 star. This place is an absolute sham and dam close to being a scam, it shouldn't even be legal to be this terrible at selling 1 type of product.
Date of experience: October 13, 2020
Customer service is non existence! Called to purchase a ecm for a 2001 f550 a week ago. The saleswoman told me she could have the computer pulled and tested immediately. The following day after payment I noticed I never received a invoice or receipt. So called to follow up and check status. Long story short, every time I call I'm told something different. Computer still has not been shipped and can not be told when it will be. At this point I would just like a refund which is impossible because no one will answer the damn phone.
Date of experience: March 3, 2021
I ordered my ECM and there shipping policy is 1-6 days 3 weeks later. Still not here and no one knows why. Just got off the phone with them but it took me 3 times calling and 30 minutes on hold. From them. To finally talk to someone and he did not have a clue about anything he said it would be shipped in an hour or two. So my truck has been down and I am losing money because of there incompetence
I wouldn't be as angry but I kept getting the run around about my part
If I did business like this I would be jobless and sitting on a street corner
Date of experience: June 17, 2019
I had a few good experiences with them so didn't hesitate to use them again, I should have researched them more... all the 1 star reviews are 100% accurate. Nothing but the run around and empty promises. Ordered a pcm, they emailed saying it didn't match the vin and the one I needed cost twice as much. Then it took 3 weeks to get here and wasn't the right part or programmed correctly. It has been over a month since I sent it back and I can get neither a straight answer nor a replacement unit or refund. Zero starts if it were an option! Rude and wait until right before they close to respond to live chat. I will NEVER use them again.
Date of experience: July 1, 2019
Ordered a module for my 2007 Chey Malibu Maxx 3.9 l for $194 US. I was charged $105 US shipping which is a rip off. Company is making profit off of shipping charges. $50.00 Cdn Customs Charge. The Engine Computer ECM ECU arrived with broken guides so it was wobbly when installed. Not only that it did not work at all. I had to pay a return shipping fee of $29.76 Cdn which is what Canada Post charges. Replacement unit arrived and had to pay another Customs Charge of $43.95 Cdn. This all took about 3 weeks. Mechanic was upset. My multiple emails asking for a store credit or partial refund were ignored by CSR Regine. I called in and CSR John could give an explanation to my questions. Do not use this company! Customer Service is more than brutal and they ignore you and leave you hanging if you have any questions or concerns. Better to just go to a dealership next time. They would not even tell me why the first unit did not work. They messed up and took absolutely zero responsibility and cost me another $73.71, and caused a lot of aggravation, inconvenience and waisted time!
Tip for consumers:
Worst customer service I have ever had.
Products used:
Automotive EUC, computer brain
Date of experience: October 16, 2023
Sitejabber's privacy measures prevent us from viewing the email address linked to this feedback. Furthermore, a reference number for your account wasn't provided. We deeply regret the inconvenience you encountered. This doesn't align with the experience we promise our valued customers. Your candid feedback is truly valued. We take all input seriously and aim to utilize it for the enhancement of our services in your favor. Reach out to us at admin@fs1inc.com so we can address this situation adequately.
Good Experience so far. Shipping is expensive! FC
Date of experience: August 16, 2023
Before coming to flagship one I read a lot of negative reviews but I also read a lot positive reviews also so I decided to give it them a shot and boy I'm glad I did they got me back on the road my truck runs fine after having my key programmed works great thank you again flagship one sorry for those who had a bad experience but they will help you out I'm sure base on how you response.
Date of experience: February 7, 2024
We're grateful for your time in sharing your positive experience with our company Brandon! Thank you!
We sent out unit and did not need repair. It was in good working order. Flagship tested it and sent it back, fast turn around. Very pleased. We had no other choice. Our truck is back on the road.
Date of experience: February 11, 2024
Your time in leaving us a positive review is greatly appreciated – thank you!
There was a little mis communication on
My ecm for my 2007 ford edge key reprogramming... The emc i ordered from flagship 1 was Good... Kristin made everything better, very professional and resolved this issue! Thank You Flagship 1! Robin J. :)
Date of experience: March 6, 2020
After 29 days of the order, I finally received the PCM, I installed it on the vehicle, and the check engine light never stopped flashing. The radio doesn't work, can't crank the vehicle or anything. Their support is the worst, as stated by other reviews, they always say your "Account Manager" will get in contact with you. They never do, I don't even believe there are account managers on this scammer website.
Please beware, I read the reviews after getting the ECU, should have researched more on the company.
They'll make you sign a document before sending you the unit, so they can be protected and never return your money!
All reviews on this website are real.
Update: 8 November 2021
Still no response from the company, RMA has been on reviewing state since October 23, I've filed a dispute on Paypal, and now have escalated the dispute to Paypal.
Tip for consumers:
Don't buy from this company!
Products used:
Chevrolet PCM
Date of experience: October 27, 2021
We appreciate your honest feedback about our products and we do value customer opinion, both positive and negative. We want to extend our sincerest apologies concerning all the issues that you have faced. I have checked your account and your RMA form is still being reviewed by our technicians so we can suggest the best way to resolve your issue. Rest assured that we value our customers. Your business is very important to us and I hope we can make this right and continue to conduct business with you in the future. Thank you!
Bought a computer and it was not programmed right. I called customer service and it took them four days to get back to me... I've been waiting over 2 weeks now to get another computer. No vehicle this whole time, obviously!
Tip for consumers:
Run away! Don't use this company! They don't care. Customer service is rude too
Products used:
Bought an ECM
Date of experience: October 19, 2022
We set a high standard for ourselves Heath, and we’re so sorry to hear about the issues you experienced. You also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Easy purchase and also very informal staff. Kept me up to date while also supplying a great product. Jeep runs fine now.
Date of experience: May 5, 2024
You know the drill, ordered a new computer in November, had to return it in June. Chasing them for two months to no avail. (I had to purchase another computer from a different company)The worst run around imaginable. You "chat" with someone, who tells you your account manager will get back to you. Never happens. I went so far as contacting BBB, that didn't help either, the company never responded. I decided to try one more time to get answers. Online chatted with another person, who said they were sending a replacement. After 2 months? Let's see if I get it! I wanted a refund, lifetime warranty is only for a replacement, not a refund. So I would strongly advise, to use a different company. Save yourself the headache, and the loss of funds! Nothing but a big run around with these people. They also have an F rating with BBB!
Date of experience: August 12, 2020
Worst company to deal with. I should have read all reviews. I ordered an ECU for my Jeep and after 3 weeks they still did not come through. I cannot get anyone to give me a call back or issue a refund. This is criminal. I am reporting to BBB.
Date of experience: August 17, 2020
My Purchase extended from 14 days delivery time to two months. Customer Service is totally wrong.
No Information sharing. Corrections not made in the Order that were supposed to be made and all associates that answered my calls where almost like programmed to give the same responses.
No correct tracking for when it finally shipped, so installation had to be rushed to ensure a warranty if the product was not correct.
Overall the Module worked, but it was not a Hastle Free Deal AT ALL! Order No. *******
I would think about it for a second purchase... to this Day, the Order shows as Still Processing, status was never updated.
Tip for consumers:
Not really a Tip, just don't trust any Delivery Dates to be not even close to precise.
Don't expect good Customer Service.
End Product at least in my Experience worked out OK.
Products used:
ECM Module for a Toyota Tundra 2007.
Date of experience: January 27, 2021
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. However, we were able to locate your account via the name posted for this comment. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We are glad that you received the item and it worked. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit.
Flagship1 sent me a great new pcm for my 2000 dodge ram 1500. Fixed my trucks intermitten dying. Shipping was a bit slow. But it was worth the wait!. Thank you Flagship1. I will be a returning customer. Good price too!. Harold Davis. Roy, wa
Tip for consumers:
PEOPLE ARE GREAT TO DEAL WITH..ASK QUESTIONS AND HAVE YOUR VIN# AND TAKE PIC OF YOUR EXSISTING PCM
Products used:
REFURBISHED PROGRAMMED PCM FOR 2000 DODGE RAM
Date of experience: September 4, 2022
Hello Harold, thank you for taking the time to share your experience with us and the 4 stars! We pride ourselves in maintaining the highest quality standards for our customers and we’re so happy you loved your experience. We’re here if you need anything.
Avoid this merchant. The worst experience I've ever had with an online merchant. Terrible customer service and product sales. The PCM was either programmed incorrectly or defective. After returning the unit, I have yet to be refunded the cost. I've had to dispute the charge and file a formal complaint.
Date of experience: November 6, 2019
This are the worst company someone can possible go through, they don't have any real management the one's who say they a manager hangs up on u, they say 1 will call never do I put in for my warranty over 2 weeks ago and still been wait for even a shipping label worst customer service ever I tell everybody just spend alittle more and go through someone else
Date of experience: February 9, 2022
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
Worse company ever. I wish they were a negative star. I would have given them 100.
Stay away from them if you value your money.
I think they hired people just to lie for them. You are lucky to even find someone in customer service to talk too. They sucks.
They sold me an I programmed computer for $412. Which I returned 3 month ago. They never send me a new one or even return my calls. They lied every week after I contacted BBB.
Stay away save yourself some time and money.
Date of experience: February 8, 2020
Ordered part and received confirmation and shipping communications fast. Gave all the info I would need for security key reprogramming. Part arrived on just a couple of days and worked perfect
Date of experience: February 7, 2024
We're honored by your trust in our company – thank you for the 5 stars William!
Very knowledgeable & profession staff & ordering process. Installation was done by local Chevy dealer. This was coupled with a Dashboard instrument cluster replacement as the old Tach was also bad.
Date of experience: February 7, 2024
Do not purchase from them. You will be lucky if you receive you item, and if by chance you do, it probably won't work. Look at Google reviews. Flagship one is presistant on creating fake reviews of their site. Just look how many was created on 4/8 alone. They employ a review site by the name of Trustpilot to keep their ratings above a certain goal. If you don't believe me, try leaving a negative review there, it will be removed within 48hrs. Please do your homework before making a purchase. It took me 3 months to get a refund, not by flagship one. But by the bank.
Date of experience: February 19, 2019
Every time I talked to any one at Customer service I would receive a different answer. I was promised on three different days that my ECU would be shipped out, it was not. I paid for overnight shipping but the part arrived after the promised date. I ended up having to rent a truck for my business trip because they could not follow through on their promises. Their advertised completion times are just there to draw you in and in no way reflect the actual time it takes them to provide you with a finished product. I ended up refusing the shipment and went with a nother company.
Tip for consumers:
It will take longer than expected to receive your part. Customer service follows a script and is not helpful at all.
Products used:
ECU
Date of experience: September 1, 2022
Hello Rick, SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I purchased a Module for my car. It took while to be shipped. The agent wrote adress and business name wrong. After 2 weeks item arrived. It was definitely broken. It will start the car but it will kill the alternator. The car didn't had issues with alternator with old PCM. After I pulled out the new PCM we took to our technician and he saw something that never saw before on electric parts. There were 3 plugs coming from the wall the Pcm and trying to get in one hole outlet from car wiring. He said that its not impossible and car can cause electrical fire because each plug has to be single not double and triples. Tried to return it and no response. They just say that someone is going to follow up with you and nothing. Worst company to deal with. I WILL NEVER BUY STUFF FROM THEM
Tip for consumers:
Read and ask questions
Products used:
Car parts
Date of experience: January 24, 2021
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. However, we were able to locate your account via the name posted for this comment. We would like to extend our sincere apologies for the time consumed caused by this matter and this is not the type of customer experience we want to impart. Based on our record it shows that we processed a full refund on order. We hope to restore your confidence in us as we strive to give our customers a 5-Star experience. Thanks so much for your patience and understanding
I received the wrong ECM twice and I've being waiting for the new one for more than a month. CSR doesn't know how to handle the situation; manager doesn't communicate with customers and at the end of the day I'm stuck with an order nobody knows how to deal with it, I haven't even got an ETA.
Date of experience: February 7, 2024
We are sorry to hear about the ongoing issues with your order and the lack of effective communication from our team. This is certainly not the level of service we aim to provide. We'd like to ensure that this is resolved as quickly as possible. Can you provide your order number to admin@fs1inc.com so we can make sure to address your concerns promptly. Thank you.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
We were able to locate your account via the name posted for this comment. We would like to extend our sincere apologies for the time consumed caused by this matter and this is not the type of customer experience we want to impart. Based on our record it shows that we have processed a full refund on your order. Kindly note that a confirmation email/receipt will be sent. We hope to restore your confidence in us as we strive to give our customers a 5-Star experience. Thanks so much for your patience and understanding.