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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,652 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
It was installed and the lights shown on the dash went away :)! Definitely helped getting the computer from here so far it's been working well!
Date of experience: May 5, 2024
Very happy with my order I have my car back because of the very affordable price of the part! Lifetime warranty, fast delivery, I'm happy with everything about Flagship One!
Thank you so much! 😊
Date of experience: February 17, 2024
Easy to order... difficult to get what you ordered and worse if you believe the frequent promises...
5/17/21 it got worse. The wrong part arrived. I ordered *******084. Flagship One confirmed that order and sent instead *******-*******. Sent an email asking for an RMA and return information and a full refund... I will keep you posted..
Tip for consumers:
For those who use this site... avoid buying anything... you will be a lot more satisfied
Products used:
Electronic Control Module
Date of experience: May 13, 2021
Hi Jim!
Thank you for your feedback. We're are extremely sorry to hear about this. This is definitely not the experience we promised to our valued customers. Kindly provide your order details so that we can locate your account. Please contact us at admin@fs1inc.com so that we can make this right.
We have ordered several units and they have all been perfect with no issues. Consistent turn around times from order.
Date of experience: April 29, 2024
Easy to order. Great product.
Date of experience: March 20, 2024
Date of experience: January 3, 2024
Fast, easy. Great value!
Date of experience: August 10, 2023
Kind of a tough subject as the jeep I purchased it for took a dive and it needs a new engine. But it went in without issues and worked great until 2 weeks later when the engine died.
Date of experience: February 13, 2024
Hello Diana! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
Flagship 1 is so good to sell units but it ends there. My ECU program was wrong and needed them to reprogram it. They instead credited me $60 and kept 130 for restocking fees. They said it is in the warranty agreement. Crooked company! Remember good reviews are often done by people who manage the website for the company. Trust the bad reviews..
Date of experience: May 3, 2020
Unable to find out when the ecm I ordered will ship other than when they get to it, 20% restocking fee is a scam, I'm going to cancel and eat the 20% and get somewhere else, already bad experience not good
Date of experience: June 7, 2019
I got an ecm that was to be plug and play. Still had information of previous car. Had to call customer service. Nothing can be done until you fill out form. RMA was sent on on 11/16/20. Still waiting for a shipping label to sent so i can send this ecm back. This is not way to due business. Can only speak to customer service rep. No supervisor or manager available to speak to clients. This is the last time i do business. With them.
Date of experience: November 25, 2020
Jax, we apologize for the inconvenience. We need to know if this issue had been resolved. Please kindly E-mail us your Order Number to admin@fs1inc.com with tracking info for the unit we assume has already been returned via RMA, so that our customer service specialists could verify your contact details to get in touch with you shortly. Please kindly post in your Email a link to this review for more expedited action. We hope to restore your confidence in us as we strive to give our customers 5-Star experience. Thank you.
Everybody was very helpful and answered my questions as well as keeping me informed on every step of the process thank you guys
Date of experience: April 27, 2024
I have ordered for you guys a few times now and like always everything is working as needed thank you so very much
Date of experience: April 27, 2024
Great place to get computers from. Works perfect for my truck. Shipping took longer that expected but overall I would definitely buy from here again
Date of experience: April 27, 2024
I was so happy to once again have my truck up and running. Excellent customer service and communication. This will be my goto site when I need parts again.
Date of experience: February 7, 2024
Hi Debbie, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
After hoping that I found a reliable source for remanufactured control modules it turns out to not be true. As a shop owner and master technician I have needs for modules on a regular basis. I've purchased a few from flagship one in the past with no issues. My latest attempt resulted in numerous e-mails and phone calls to find the status of the order to no avail. After threatening legal action, I then received an e-mail that stated that the module was not available at the agreed price but rather one could be procured for twice the price. I called and spoke to two different individuals,before placing the order, to inquire if the module was indeed available. They stated and assured me it was. It was only after multiple weeks of no communication that I threatened legal action and a chargeback as the module was paid for via company credit card. I do not believe this company is an actual re-manufacturer but rather a marketing company. I also firmly believe that they could care less about their clients. This is evident by their lack of concern for issues that arise. Very disappointed.
Date of experience: February 7, 2024
I just installed the ECM plug and play and my car dont turn on. I chat online, call and send email and they only play ping pong with different people. They dont want ear the problem, just send to different employee without ear what is the problem, how they cant help me if they dont want know what is the problem?
Products used:
ECM car
Date of experience: March 12, 2022
I purchased the ECM module for my 1995 Dodge Avenger. It's AMAZING, it truly unlocks the power also brings out the best in my bolt-on upgrades. It is worthy the cash and very easy to install. No adverse signs or issues so that good!
Date of experience: January 28, 2020
Thank you so much for your 5 star review!
I ordered a ecm for my ford truck, they said 1 to 6 days. Its been a month and no ecm in sight, I called and they said they could repair the original unit for 399.00 that 100.00 more than the part they sold me and never delivered.
I would stay away from this company.
If I could I would give this company a minus rating.
Date of experience: October 29, 2020
The module is working but is not 100% perfect. Had already stop by mechanic twice. TIME will tell.
Date of experience: June 15, 2024
Price was good, but took longer than 5 business days to receive parts to complete repairs. Once part arrived it was in good shape and was a direct plug and play replacement.
Date of experience: February 7, 2024
Was easy to order once I knew which one to get and fast delivery also. Would so business again anytime
Date of experience: April 27, 2024
I work for a very well known after market auto parts store in Charlotte, NC. I ordered a pcm on 4/5/2022 and to this day have not received it. I have tried on several occasions to speak with someone, matter of fact, I'm on hold at this very moment. I ordered this part for a customer who's extremely unhappy. Do your research before you order anything from these people. Very unprofessional and lousy customer service. I may need to get my money refunded and find another, more competent company. Hopefully it won't be this much trouble to get my money back. So I was just informed that they don't have the pcm in stock I ordered and paid for and it will be an additional $300 if I want to rebuild and repair the old one. Please DO NOT USE THIS COMPANY. They shouldn't be allowed to be in business.
Tip for consumers:
What do you think would have been helpful to know?
Products used:
Shoes, jackets, belts, cosmetics, etc.
Date of experience: May 2, 2022
The part was easy to install and is working great. Have had no further problems with our truck starting and then quitting. Runs like it used to.
Date of experience: April 27, 2024
Honestly the best! They keep you informed on every step of the process after placing your order.
Date of experience: June 18, 2024
Date of experience: November 30, 2023
I did receive the ECM I ordered for our Corolla. Unfortunately I can't say if it worked or not. It didn't end up being the problem so we never used it.
Date of experience: February 10, 2024
The product came right away and was easy to install. Had the vehicle running perfectly in less than 30 minutes!Been running great since it was installed in December!
Date of experience: February 7, 2024
Your satisfaction and trust are our top priorities – thank you for the glowing review Michael!
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
We're delighted to have earned your trust and satisfaction Pamela. Thank you.