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Flagship One Inc has a rating of 4.1 stars from 3,040 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,652 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
My experience with flagship was incredible, friendly, and fast service I received my product within the time frame i was given. I will surely order from them again.
Date of experience: February 7, 2024
Ordering was easy enough unfortunately the first unit they programmed failed testing. After that it was 9 more days before my unit shipped. My customer was not happy.
Date of experience: February 7, 2024
I canceled my order way before it was shipped and was told someone would contact me. They never contacted me for over a week about my cancellation until they shipped it. Now I have to ship it back and lose money on 20%restocking fees and an additional $85 fee. They are on top with taking your order but not returning your call or taking care a problem. The only time they contacted me was when I said I was going to contact the Better Business Bureau then in my voice they said they would call me back and never did. So now I am out 1/2 of what I paid for the product that I canceled way before they shipped it or finished programming it. What a scam.
Date of experience: December 10, 2020
We apologize for the inconvenience, Cindy. We wish to know if your refund has been processed. Please kindly E-mail us your Order Number to admin@fs1inc.com so that our customer service specialists could verify your contact details and get in touch with you shortly. We hope to restore your confidence in us as we strive to give our customers 5-Star experience. Thanks so much for your patience.
It's been 12 days and they won't ship my order, I hope they're not scamming me.
Bad customer service, they keep saying it will ship in 2 days, every 2 days same story.
Don't buy from these scammers.
Date of experience: June 24, 2019
My need was complex and I seriously didn't expect the excellent level of service and quality product I received! Flagship One's customer service was spot on and quick to respond! I have never had such a complex order go as well. Thank you Flagship One! Number 1 for a reason!
Darin
Date of experience: April 9, 2019
Had to wait longer then they stated to even get it shipped from there warehouse they claimed it was being programmed but that took a week,and then when I did get it it was a used sandblasted scrap yard refurbished and then I had to pay customs because they claimed this used item was 400 plus dollars so another 70 plus bucks for customs from Canada post not worth all this,go to a scrap yard and get one I would be extremely surprised if they reprogrammed it because it doesn't take days to do it like they claimed to me when I called them,absolutely not impressed and for me to be this unimpressed says a lot I always find something good on the opposite side of a story this was just terrible experience and first time ever I feel completely ripped off for what it was worth
Date of experience: February 7, 2024
Flagship One was excellent in keeping me updated on recipt of my order, the progress of the order, when shipped and expected delivery. Superb on-line purchasing experience.
Date of experience: February 26, 2024
Hello Ronald, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
We are very satisfied with all communications from this company. We received the PCM, followed the very clear instructions and everything works great. Thanks.
Date of experience: February 7, 2024
We're delighted to have earned your trust and satisfaction. Thank you Jenell!
Called on a friday left me hold 45 minutes then hung up. Tryed back for another hour till 5pm where i was informed they were closed. Shove that $150 where the sun dont shine. Ill take the loss. Ill buy local.
Date of experience: July 31, 2020
Bought refurbished BCM for big money. May as well have not even bothered. Received a defective computer. Original BCM for my 96 Plymouth Van worked better than their highly touted rebuilt unit. Now I have NO critical instruments, no SPEEDO, no ODOMETER, no FUEL GUAGE, In short I doubt they did ANYTHING at all except send me a piece of junk. It arrived FILTHY DIRTY, DUSTY, MISSING SCREWS. As for their so called WARRANTY what a joke! Will reinstall my original computer. What a rip off! Beware this seems to be a poorly run, unethical company. LOUSY, DON'T WASTE YOUR TIME & OR MONEY! Terrible experience!
Tip for consumers:
I don't trust this company. The refurbished computer arrived all dusty, had missing screws, it failed in every area except it displays the old mileage. A Total Failure!
Products used:
BCM COMPUTER, REBUILT
Date of experience: May 23, 2023
Thank you for sharing your feedback with us. Unfortunately, we are unable to identify your account as we do not have access to the email address associated with your post, and no reference number was provided. We apologize for any inconvenience you may have experienced while interacting with our business. Please know that we take all feedback seriously and use it as an opportunity to improve our services for our valued customers. If you could reach out to us at admin@fs1inc.com, we would be more than happy to address any concerns you may have and make things right. Thank you again for taking the time to share your thoughts with us.
I ordered a control unit from the Company - Flagship 1 - which advertised free shipping 3-5 business days. The unit was delivered 11 business days later. After installing the unit into the vehicle, I found the unit to be faulty. I attempted to contact their customer support 11 times, each time being no response or just talk of a " form they were going to send me. I had the vehicle towed to a Ford dealership with no suggestion of what i had found on the vehicle. The electrical tech at the dealership confirmed the faulty unit.
No refund from Flagship 1
No help from their tech department
Save yourself the frustration - don't deal with this company
Tip for consumers:
Simply don't purchase from them
Products used:
None of the product was usable - all faulty
Date of experience: June 2, 2022
Thank you for leaving a review. We apologize you experienced an issue with your order. We are trying to find your account, but it is not coming up with the posted information. Please email admin@fs1inc.com with your information so that we can properly address your concern.
I purchased a pcm for my charger and it stopped working had to send it back in for a warranty exchange, with their shipping label ups lost the computer took nine days to be found and i was told by flagship one that they could not replace mine if ups didnt deliver but were unwilling to do the legwork of filing a claim or lost package claim, finally it came its been there since the 6th of October as of today which is the 16th: Ive still not received a resolution. Hence the three to five day turn around time is complete BOGUS. I have called for the last 9 business days to be hung up on multi times a day when asking to speak to whomever my account managers boss was. Never will I ever again if im lucky to get my replacement for a $400.00 pcm buy from this website. Their customer service is the worst ever, my computer maybe lasted two years and Ive been giving the run around for three weeks now. By all means if you enjoy having to call every single day multiple times order their parts
Date of experience: October 16, 2020
Not sure about if I need to return my old one, because there were no return instructions in the package like they said there will be.
Date of experience: April 29, 2024
I ordered, they never sent me anything! Never gave me a confirmation number. I asked them to cancel and they said a account specialist will call me to confirm refund. They never did. I call back a week later. And she tells me she can't get in touch with an account specialist and she will email them and I told her I wasn't comfortable with that being the only action taken place because it was well over $400... and hangs up on me. I am furious and calling back to back currently! If I could've gave no stars I would've! Horrible And ignorant customer service.
Date of experience: August 7, 2020
The company was good to order with and the staff were excellent on help and following up with everything they even called after I received my order to know if I had issues or needed help
Date of experience: February 10, 2024
We want to express our gratitude for your recent purchase Derek! If there's anything you need help with, just let us know.
Date of experience: September 1, 2023
Lost 400$. Purchased unit for manual speed, got automatic, can t drive my car anymore, no answer to change unit and solve issue, just another scam.
Run!
Update on october 14th
Got a new ECU from someone serious, works perfect, so was well a mistake from flagship.
Noway to get refund, they keep asking me to check my car, don t answer mails.
Their product on pic below as I have a good one on my car now.
Those people are not serious neither professionnal.
Just go far away!
Products used:
ECU
Date of experience: November 2, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
It was easy to place my order, it worth the waiting the people that help me out they were professional and very nice people thank you very much and God Bless you all.
Date of experience: February 10, 2024
Hello Mario, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One and for your kind words about Shamia M.
I only recommend this company to people I don't like. Very poor service. Took over 2 weeks just to get it out the door. It looked like it was in a rusty old truck and when installed it didn't work. Found the signal terminal for the crank sensor had 5V from the ECM all the time, even when disconnected from the crank sensor. I have been unable to talk to any customer service supervisors. I'm told they will call but never do. I've been hung up on and generally there is no customer service. Its been a month now and I doubt I'll get any satisfaction from them, I'll buy a new computer elsewhere. FS1 is not worth dealing with.
Tip for consumers:
Don't buy from FS1
Products used:
None, they don't work
Date of experience: June 24, 2021
Good Day!
We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. Kindly provide your reference number in order fpr us to locate your account and make things right. Hoping to resolve this issue soon.
I purchased a ecu for ford focus an after i paid i waited til i was suppose to receive the part an nothing i didnt even get tracking. I called to see wat was going on an they where very unprofessional an didnt know $#*! acting dumb they said give it a few more days still nothing an now im calling they screening my calls an not answering but i got they address an u never know.
Date of experience: May 6, 2020
Only thing I can complain about is how long it took to actually receive what I ordered.other than that,it's a good deal,and worked as it should.
Date of experience: April 27, 2024
I installed the ECM and have been trying to get it to program to the key tried it multiple times and still not working. Now I'm just going to put the car in the shop and see what happens next
Date of experience: February 10, 2024
Paid $500 for PCM, did not receive my product, spoke to rep said they can't find product but will refund my money within 72hrs. Week later still no refund called back said they cannot reach financial department. Now every time I call they hang up on me. Wish I had of read reviews, sounds like everyone having same issues, SCAMMERS!
Date of experience: April 4, 2021
Site Jabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide your reference number thus we are unable to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I purchased a pcm. I interacted with their chat service multiple times. Each time the process was slow as they had to refer to an account manager. This was confusing. The pcm was installed. I later had issues pointing to the pcm after taking it to a mechanic suggesting something was wrong electrical or the pcm. I took to another mechanic and same thing. I contacted flagship 1 for a rma via their chat. I kept being transferred and somewhat ignored. It has been frustrating to get them to honor their "life time" warranty. I wouldn't recommend this company. They seem unprofessional and unhelpful to paying customers.
Products used:
PCM
Date of experience: August 3, 2022
Hello Christopher, SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Proper product fit. Additional programming for
Rel-learn throttle plate position and cam shaft position. All can be done with the proper programming tool.
Date of experience: February 10, 2024
Hi Rocco, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Thank you for recognizing our efforts with a 5-star rating! We're thrilled that our service met your expectations. Please don't hesitate to reach out if you need anything else Alice.