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Flagship One Inc has a rating of 4.1 stars from 3,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,647 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Call FS1 for a ecu exchange and they had me fill out all this paperwork for an exchange taking a total of 3 weeks of back and forth. Then for 1 week I hear nothing and decide to call them up and see what the status of my exchange is. They tell me that the tech have decided for me to ship back their ecu so they can repair it and will take a total of more 3 weeks. They will not send me an exchange and not honoring their "lifetime warranty". First and last time I deal with these clowns. Be aware of these crooked businesses that will not honor their warranty!
Tip for consumers:
beware of crooked business that refuse to honor their so called lifetime warranties!
Products used:
defective and refuse to honor warranty!
Date of experience: July 29, 2022
Easy purchase, product will speak for itself, was disappointed that I had to pay an additional 225.00 to have programmed!
Date of experience: March 22, 2024
Checked in with me after I got the unit unit works fine
They made sure it was compatible with my truck
Date of experience: April 27, 2024
Was not on time as the said it would be and the usps was behind in there
Date of experience: June 18, 2024
I sent a BMW ECU in for repair / replacement. I got all kinds of emails saying all kinds of things, like it was in final testing, it was in shipping, etc, WEEKS BEFORE I got the phone calls - "The techs just started working on your unit. What problem were you having again?" They never fixed it after having it for 6 weeks. I had to send it to another company which fixed it in a few days. Stay away!
Tip for consumers:
Very formal paperwork process to do business with them, all in place to protect them. They communicate often, always just lies. They held my repair items for 6 weeks and never fixed it, just sent it back to me after a phone call saying they couldn't fix it.
Products used:
ECU on BMW SUV
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: March 3, 2022
Was very satisfied soon I installed my pcm my jeep started right up
Date of experience: June 17, 2024
I am still waiting for a call back someone on your representative that I got transfer to and leave a voicemail and then never call me back. So now I got to wait for Monday to call them to find out how to replace my item
Date of experience: April 6, 2019
Everything went well and was as expected. Received fast and was the computer they said it would be
Date of experience: June 17, 2024
It was easy and came when they said. Customer service was great in keeping us informed of when to expect delivery.
Date of experience: April 27, 2024
Received a great product that worked instantly. Got my car back on the road in no time. Truly a great company
Date of experience: April 27, 2024
I continue to order from this company due to great customer service and quality replacement parts. Works each and every time.
Date of experience: April 27, 2024
I"m here writing this review to let people know about the horrible experience i had with this company, I bought a PCM for a 2014 Chevy Equinox, they were fast in collecting the payment, and assured me that they will guarantee the part and it will work for my car. When the part arrived not only that it wasn't the correct part for my vehicle but it was not functioning. I called to report it, they said they will issue a RMA but they didn't. Then they kept on lying by saying that a manager have to call me back and that didn't happened; later on, I realized that my phone must have been blocked by the scammers, they are just not answering. Be careful this company Flagship One is a total scam!
Tip for consumers:
BE CAREFUL
Products used:
I"m here writing this review to let people know about the horrible experience i had with this company, I bought a PCM for a 2014 Chevy Equinox, they were fast in collecting the payment, and assured me that they will guarantee the part and it will work for my car. When the part arrived not only that it wasn't the correct part for my vehicle but it was not functioning. I called to report it, they said they will issue a RMA but they didn't. Then they kept on lying by saying that a manager have to call me back and that didn't happened; later on, I realized that my phone must have been blocked by the scammers, they are just not answering. Be careful this company Flagship One is a total scam !
Date of experience: February 3, 2021
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. However, we were able to locate your account via the name posted for this comment. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We checked on the account and it shows that there's a dispute on the account. We do apologize that it got to that. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit.
Was better than I figured it would be and easy to install,highly recommend this company.
Date of experience: June 18, 2024
Excellent service and the product is very good. Fast Turn around
Date of experience: June 18, 2024
All was good, just seemed to take longer than I thought it should have
Date of experience: June 19, 2024
I have requested a RMA for the order H*******, this was provided and I sent back to Flagship One this defective unit,, after 8 business days that are not even capable to provide me the replacement unit, they only says "H*******, for this, I apologize as of the moment, there is no results yet posted, I will follow up again in our technical department regarding with this." I am very tired and frustrated and mad about this trash of customer service. I am tired about this company. Very bad service
Tip for consumers:
Do not buy engine computers here
Products used:
Engine computer module
Date of experience: July 25, 2022
Good day, Efrain. We value your patience and most of all, we value your loyalty. We apologize for what you have experienced and we are so sorry for the delay. This review will stand as a lesson for us to better our service moving forward. Thank you for the review and we hope to get an updated review from you once the unit is installed. Thank you!
The customer reps on the website answer my question promptly and I am a very satisfied customer. I will order very soon. I've heard from a friend that his jeep wasn't working and it was the computer. He ordered it in fs1 and bam! Problem solved!
Date of experience: February 28, 2022
I made a purchase with Flagship1 and received my 3rd one. It still doesn't work. It took them weeks to resend the replacement. After asking for a refund, they tried to tell me that it is past the 30 day trial. I told them that I did not even get the second replacement until after 3 weeks of my initial order. Then I had to resend that only to get a third one that was not working. They told me that the only way they would refund my money is take my review back. I refuse to do that because I wanted consumers to know the type of company they are. It's supposed to be lifetime warranty so even if I passed the 30 days, I should still be able to get a replacement or refund for their defective item. I have a hard time loading image. I'll have to print and scan.
Tip for consumers:
Do not use their product. Read the reviews from other websites instead of their website. If you read the reviews on their website, they are great. I wanted to leave a review but couldn't. I think they pick only good reviews from other website to post on their site.
Products used:
I could not use the 3 I received because they were all defective or not programmed properly. They refused to send me a return label and refund/
Date of experience: July 27, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. Rest assured that we do not ask for a customer to change a review in exchange for a refund. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
WORKED AS EXPECTED, MULTIPLE PART NUMBERS AND THE STAFF OVER THE PHONE GOT THE CORRECT ONE FOR THE VEHICLE., A LITTLE BEHIND BY A WEEK BUT HAVE TO GIVE A HONEST REVIEW.
Date of experience: April 29, 2024
Staff was very professional and I received the exact part that I ordered
Date of experience: June 16, 2024
Very communicative in letting me know what was going on with my cpu and the process that it was going through including programming and shipping.
Date of experience: April 27, 2024
The item arrived in perfect condition. I was really easy to set up and the customer service was pretty good. It was a great purchase
Date of experience: April 27, 2024
I'm a mechanic that needs parts as quickly as possible so after I searched the flagship One website and they said they had what I need in stock and it would ship in 1-6 days. So I called there customer service line to make sure and they said it is 1-8 days right now but no later. I was willing to wait up to 8 days so I purchased. Right now I'm 11 days in and just received a email stating they would try to get it out by the end of the week. NOT acceptable by my standards. I hate to be deceived. Are there no more honest reputable companies these days. All they want is the money then hold your hand on your butt till they figure out how to run a business. DONT WASTE YOUR TIME OR MONEY WITH FOOLS. THANK YOU
Products used:
Computer
Date of experience: June 7, 2021
Good Day!
We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. Please let us know if we can be of any further assistance.
I enjoy the fact that there's no shipping and no flash charge.
Date of experience: June 17, 2024
I haven't had any issues with the ECM's I have received. The free shipping is great as well as not having to return a core.
Love this company
Date of experience: May 20, 2022
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Good day, Dago. We appreciate your time and we thank you for trusting us. We would like to assure you that we honor our words and the lifetime warranty we provide. Our policy clearly states that "NO replacement shall be issued until receipt of return." you can check that on our website; https://www.fs1inc.com/return-warranty, it can be seen on the returns portion. I checked your records and it shows that a return label has already been forwarded to you. For any additional concerns, please reach out to us. Thank you!