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Flagship One Inc has a rating of 4.1 stars from 3,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,644 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Thank you! Great service! I will order more stuff from here if needed in the future...
Date of experience: June 15, 2024
Ordered an ecm for my buick. Easy installation and works great.
Date of experience: June 15, 2024
ORDERED A PCM, FIRST 2 DID NOT PASS THEIR INSPECTION. AFTER 3 WEEKS 1 GOT MY PCM. FORD DEALERSHIP SAID COMPUTER IS NO GOOD. WAITED 3 WEEKS FOR FIRST ONE AND GOING TO BE ABOUT 2-3 WEEKS BEFORE A GET A REPLACEMENT. CUSTOMER SERVICE IS TERRIBLE. JOSEPH Y. WHO IS SUPPOSED TO BE A MANAGER WILL NOT CALL ME BACK. YOU ASK A QUESTION ON PHONE AND THEY JUST SIT THERE AND DONT ANSWER YOUR QUESTION. BUT ALL THE REVIEWS ON THERE WEBSITE IS GREAT. THATS A JOKE. THEY ARE TERRIBLE. DO NOT GET ROBBED BY THESE PEOPLE LIKE I DID... THERE YA GO SEAN K. AND I EMAILED IT TO YOU... LETS SEE WHAT YOU DO ABOUT YOUR TERRIBLE EMPLOYEES AND GETTING ME WHAT I PAID FOR AND THAT IT WORKS
Tip for consumers:
DO NOT USE
Products used:
PCM....CANT USE IT, ITS NO GOOD
Date of experience: December 14, 2021
Everything worked good just haven't had time to drive the car much due to me having to travel out of the country
Date of experience: April 27, 2024
Great experience so far, haven't got ecm in yet but think will be good
Date of experience: June 15, 2024
Easy to work with. Great job at keeping you informed. Would use again. Highly recommend.
Date of experience: June 15, 2024
Ordering was easy. Great price. Fast shipping. Would buy again.
Date of experience: June 15, 2024
Working fine so far will inform you of any problems in the future.
Date of experience: June 15, 2024
Great fast shipping ##############################<<###############<<<
Date of experience: June 15, 2024
We have used Flagship twice now with 2 PCMs (DIfferent vehicles) and they have been great! Cant beat the price and quality and the time frame is very reasonable!
Date of experience: February 7, 2024
Hello Shane, thank you for the 5 stars! Once your unit is ready for shipping, we'll keep you updated and provide the tracking number. Just reach out if you need anything else.
I purchased a fuel injection control module (FICM) through this company and I am highly disappointed. To start, the module I received was more defective than my original FICM that went bad. On initial turn of the key it wouldn't even test cycle the injectors. I reached out to them to try to resolve the issue, only to wait weeks for a single response. I waited so long for their response that by the time they got back to me they claimed my module was no longer returnable unless I wanted store credit. Even with my distaste by this point for the company I still tried to give them the benefit of the doubt and tried to just swap the defective module they gave me for a new one. They then sent me a long form to fill out explaining what the issue was so one of their technicians could diagnose the issue… if you know anything about diagnostics, you know that you can't diagnose an issue completely without actually having it. Reguardless, I filled out the form, just to wait weeks again for a response, this Tim claiming they need FURTHER information. By the time I received that email I had already purchased a module through a different company that worked just fine. This company is one of the most unprofessional companies I have ever dealt with and I will never do business with them again.
Products used:
Nothing
Date of experience: October 16, 2023
Thank you for bringing this forward Ryan. Our team is trained to handle issues regarding your purchase. The initial RMA form you provided is a good starting point to diagnose the problems your getting with your unit however we need more information as to what happened. The follow up questions were sent to you that is for us to pin point the real problems with the computer. We understand your frustration about this and we are looking for ways to improve our RMA process and we take note of the opportunities to be better. Please reach out to us to make this right. Thank you so much.
Bought pcm for 99 Silverado after installing truck would not start called customer service told me to do key relearn which I had already done several times called back put on hold for 30 minutes finally gave up wish I had read reviews before I bought from flagship one
Date of experience: October 1, 2019
DELIVERY OF MODULE TOOK LONGER THAN EXPECTED, BUT I'M GLAD WE WERE ABLE TO FIND ANOTHER OPTION SINCE THE OE PART HAD AVAILABILITY ISSUES THROUGH THE USUAL MEANS.
Date of experience: February 14, 2024
Good service thank good company I received the module, I installed it, it worked well and my client was pleased, thank you
Date of experience: April 29, 2024
Ordered a pcm for my jeep on the 13th and it was expected to be delivered on the 22nd. Finally arrived on the 27. Ripped the old one out and put the new one in an hour before work and it worked great.
Date of experience: June 28, 2020
Works great. Started on the first try. Item is packed very well. No issues to date. Saved me thousands of dollars by avoiding the dealership.
Date of experience: February 13, 2024
Appreciate your purchase and feedback Chloe! If you need assistance, reach out.
Replaced my old ecm with one from Flagship One and my van started right up and my engine light went off.
Date of experience: April 29, 2024
Almost took as long to receive as first time I ordered! Plus I paid an extra $120. For faster delivery time!
Date of experience: April 27, 2024
Part arrived. Form, fit, and function were perfect for my application. ECU has been installed for about 6 months with no issues
Date of experience: February 13, 2024
Your trust and support drive us to continually improve Aaron– thank you for the 5 stars!
Everything went smoothly, this is my second time using you guys and its a great quality product with great service.
Thanks,
Untouchable Street Rods
Date of experience: February 12, 2024
We're delighted to have earned your trust and satisfaction Michael. Thank you!
After driving it around, I shut it off momentarily then I restarted it. It worked fine. Shut it off again for ten minutes, then no start!
Date of experience: April 29, 2024
Ordered an ECU, it came in quickly and worked as it should. Will order again from here if I ever need to.
Date of experience: February 12, 2024
Hello James, Thank you for your trust and for recognizing our efforts with a 5-star rating!
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. However, you did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.