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Flagship One Inc has a rating of 4.1 stars from 3,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,640 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Experience was awesome! Knowledgeable customer service. Easy to order the ECU for my 2004 PT Cruiser
Date of experience: April 27, 2024
So far everything has been easy and quick. Support team is working with me to solve my issue super team.
Date of experience: February 7, 2024
Jeep would randomly die, changed every sensor and cat, nothing fixed it. Got new PCM from Flagship and runs perfect!
Date of experience: February 7, 2024
We're honored by your trust in our company – thank you for the 5 stars Paul!
Great company and great customer service. Very friendly and very quick to answer any questions on product and also if any delays.
Date of experience: April 27, 2024
Great experience I give them the vin got the part and everything worked great I highly recommend them
Date of experience: April 27, 2024
I ordered my ECM 2 months ago, before I started my truck I ran a health report to find it had codes already. To make a long story short they sent me a bad ECM will not exchange it will not respond other than email saying be patient do to COVID they are backed up, yet did not take them long to get my money. This company is nothing but a scam read the reviews before you use them, they will take your money and send you junk and leave you hanging. Do NOT use these people complete scam. 2 and a half months later I'm still without a working ECM.
Date of experience: November 15, 2020
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
I've been dealing with this company for 3 months now. First part I cancelled BEFORE the parts was shipped but they still charged me 20% re-stocking fee. Still disputing with my credit card company. Second ECM came and my check engine light AND service engine light soon came on. They stuffed it in shipping bags and arrived broken where the plug goes. Got the WORST gas mileage ever. One tank in one week. This was defective, sent it back now, no one will credit my card back even though they received the defective part 3 days ago. WORST CUSTOMER SERVICE EVER... I'm still dealing with this Joke of a company. You'll be on hold for eternity, passed on from person to person and if your on chat, you'll have them end the chat for NO reason. E-mails will not be replied to.
BUYER BEWARE... DO NOT SHOP
HERE!
Date of experience: July 21, 2020
When the junkyard failed, Flagship prevailed. Hard to find PCM, bought with ease, and fast shipping.
Date of experience: April 27, 2024
Offer a wide array of modules with VIN programming available, and very quick turnaround. We will definitely use Flagship One again. Thank you!
Date of experience: April 27, 2024
Excellent product great place to buy pcm modules would purchase more if need in the future thank you
Date of experience: April 27, 2024
Received product, but have not hooked up yet. Still diagnosing issues with vehicle. The computer was a last resort to fix problem...I hope
Date of experience: April 27, 2024
Easy order process. PCM worked perfectly. Pre-sales support was extremely helpful. Would definitely buy from Flagship 1 again.
Date of experience: April 27, 2024
Product worked, did not receive directions on key programming but was an easy conversation with tech support to resolve.
Date of experience: April 27, 2024
Saved me hundreds of dollars being able to change the PCM myself and not having to tow it to a dealer.
Date of experience: May 5, 2024
Replaced it and it scared me at first, but the second turn of the key started immediately! Thank y'all so much! Truck has been working fine since!
Date of experience: February 10, 2024
Hello Ethan, we're pleased to hear that our product met your expectations! Thank you for choosing Flagship One.
My order came in earlier than expected installation went smooth but I have more problems than what I thought and you are helping me solve that
Date of experience: February 21, 2024
I send my ECM to flagship to be repair They took more than a month to complete the repair. After that. They send it back to my mechanic. And the ECM was the same way was before I send it back to them and they took again almost a month and they said they finally fix it but. Unfortunately they wasn't able to fix it but any way I bought another ECM and I took it to the Nissan dealer they fixed and after that I been calling them to get my money back but they never respond so I don't recommend flagship to nobody they took my $400
Tip for consumers:
Don’t trust flagship
Products used:
ECM
Date of experience: April 7, 2022
Computer was supposed to be programmed and shipped in couple days.took weeks to get the part account of programming
Date of experience: February 9, 2024
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
It took over 3 weeks to get my unit. It's not what's advertised. After I installed, it worked great.
Date of experience: February 7, 2024
This business is indeed a SCAM! Listen to all the reviews out there of this business. I purchased a PCM that was Spray Painted and had an in house printed security seal and part number. The PCM was ordered on 3/24/21, and was delivered to me on 4/3/21. The PCM was programmed with the correct VIN. When I installed this PCM my instrument cluster immediately said it was in 1st gear while in Park. It also said 1st gear while in Reverse. I had 2 keys programmed to this PCM as I was instructed to do by the representative when I called to inform FS1 that my new PCM was faulty and I need a new replacement. I will be calling for a refund on 4/19/21. Will update soon.
Date of experience: April 18, 2021
Good day,
We have been in business for over 10 years. I can assure you that we are not a scam. All of our units are refurbished, not new. The modules are spray painted during the refurbishing process. All of our units come with a warranty seal. It does take 2-3 business days for testing and programming before the unit ships. Your unit did ship on time and was delivered on time. Just because you are having issues it does not mean our unit is faulty. When you spoke to a representative you were told that you need to have two keys programmed. Our website does state if your vehicle has a security system you will need to have two keys programmed. You have not contacted us since you got the keys programmed. We would be more than happy to assist you. Please contact us so that we can have this issue resolved.
Many back and forth communications to get order correct to find part was not the problem with my vehicle
Date of experience: February 5, 2024
Hi Brian, we would like to get more information about the issues your getting with your purchase. Don't hesitate to reach out to us on admin@fs1inc.com so we can make this right.
Date of experience: November 11, 2023
Computer replacement fixed the issue I was having. Took a little bit to get the key relearn but eventually got it to work. No issues afterwards.
Date of experience: February 15, 2024
ECM works great easy to program with the right scanner fixed all trouble codes and vehicle runs great
Date of experience: February 22, 2024
Hello Timothy, we're thrilled to hear that our product helped get your car back on the road. Thank you for choosing Flagship One and for sharing your positive experience.
Seen different reviews. My part did come on time and was the correct part. Everything went as planned.
Date of experience: February 21, 2024
Hi there! Your encouraging review keeps us motivated to excel. We're thrilled to hear your vehicle is back on track. Please don't hesitate to reach out if you require any further assistance!
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
We appreciate your acknowledgment of our online ordering system – glad it made your experience seamless William! Thank you!