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Flagship One Inc has a rating of 4.1 stars from 3,039 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,640 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Never expected to find a place that specializes in car computers. Awesome communication and easy to follow instructions.
Date of experience: February 21, 2024
Plug and Play as described. Fast shipping seems like a great quality product. And was very reasonably priced.
Date of experience: February 21, 2024
Hello Austin, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
As described and works perfect so far. I appreciate the updates on shipment and the initial help when we called to order. Everyone was very helpful.
Date of experience: February 12, 2024
Your trust and satisfaction are our greatest rewards Karen – thank you for the 5-star review!
Being a first-time shopper, I was skeptical. But, I found Flagship 1 to be highly interactive, and they kept me up to date on my order.
Date of experience: February 12, 2024
Hi Warren, we're thrilled to know that you're satisfied with our product. Thank you for your purchase, and have a wonderful day.
I ordered the ECU for my Toyota Corolla but it took almost a month to receive it. Otherwise, it worked
Date of experience: April 27, 2024
I was worried about being scammed but all I had to do was wait patiently for them to email me updates. I was sent an ECM for my 96 F250 that works great!
Date of experience: February 7, 2024
We're grateful for your time in sharing your positive experience with our company! Thank you Aaron!
Painful from start to finish. Would not provide Pro number for shipping, billed my card immediately upon order, did not recieve the PCM for over 2 weeks. Installed when I returned from out of town. When locksmith came to marry the chipped keys to the new PCM he could not because of codes in the new PCM. Had to tow to Ford dealership to code the keys to new PCM, they could not as well! Requested RMA explaining situation and provided all code per FS1 request. Waiting another month (emailing, calling and Live chatting) this company needs to just go out of business or go to jail!
Date of experience: February 6, 2020
THIS IS THE SECOND PCM I HAVE BOUGHT THAT HAD THE WRONG VIN PROGRAMMED IN IT.
SO NOW I HAVE $2000.00 IN PCMs THAT ARNT USABLE. IM THE SERVICE OF A USED CAR,DEALERSHIP, I WAS HOPEFUL FLAGSHIPONE WOULD BE A GOOD OUTLET FOR PCMs. SEEMS I WAS WRONG.
Date of experience: February 11, 2024
We set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
DIFFICULTY WITH WEB SITE ORDERING... DON'T KNOW IF IT IS ME OR YOU.
Success with order at a later date
Everything is good.
Date of experience: May 29, 2024
The last time we ordered it took a VERY long time. And no one there even cared. We will most likely not order from you again.
Date of experience: February 7, 2024
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
Great communication and good price. Would be nice if it was a little quicker, but was done in the estimated time provided. Overall good experience
Date of experience: February 22, 2024
Hi Albitz! We're genuinely grateful for your kind words and the 5-star rating. Customers like you inspire us. We always strive to improve our service, so we appreciate your comment, and we're looking forward to serving you again soon!
Asked some questions on the chat feature of your web site and got a discount as a result. How can you beat that?
Date of experience: October 30, 2023
Thank you for rating us 5 stars! Let us know if you have any questions. Take care!
Company is a scam, take 2nd hand ECUs similar car configuration, minimal change (sometimes just wipes VIN) sends them out, if they work fine all good, if not the return process is such that you only receive store credit, so you are locked in the cycle of ECU roulette until you get a working unit, money for jam
Tip for consumers:
Read the BBB for FS1 their rating is so bad only one in 5 complaints published
Products used:
ECU (twice) both failed - I had to pay return shipping to receive store credit, I returned one unit and it failed a second time, will not be fooled by trying this charlatans again!
Date of experience: November 12, 2022
We set a high standard for ourselves Robert, and we’re so sorry to hear about the issues you experienced you also did not provide a reference number for us to locate your account. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
They lie like a rug, somebody tried to contact you they say, checked email, phone, nothing no voice mails they said Andy left one... these people are awful liars and thieves. Stay away!
Date of experience: November 25, 2020
Jerry, we sincerely apologize for any inconvenience. Please kindly E-mail us your Order Number directly to admin@fs1inc.com so that our customer service specialists could verify your contact details and get in touch with you ASAP regarding your issue. We hope to restore your 5-Star experience. Thank you.
I recently purchased an ECM module from you guys for my dodge van. It was very easy to install. Been using it for a week now and haven't come across any issues so far. Amazing service!
Date of experience: August 6, 2020
Thanks so much for your review and 5 stars!
Never buy from these crooks they will not sale anything that is any good they lie they want you do paper work then say life time warranty but it runs out real soon
Date of experience: December 8, 2020
Sandra, all apologies for any inconvenience caused. Please E-mail us your Order Number and concern to admin@fs1inc.com so that our customer service specialists could verify your contact details to get in touch with you shortly regarding your issue. We strive to give our customers 5-Star experience. We wish to right any wrong. Thanks.
Ordered PCM and was charged but never received it, after DAYS of waiting on customer service was told an account manager would call me... they never did! Had to cancel the charge through my credit card(another 2 hours wasted) DO NOT ORDER ANYTHING FROM THIS COMPANY
Date of experience: June 22, 2020
Transaction went smooth. A very knowledgeable lady on the phone assisted with my order and installation process. I am pleased with their support. Thank you.
Date of experience: July 16, 2020
Thanks so much for your 5-star review!
Flag ship one customer care representative Marie L was unprofessional did not keep me informed on my lost item was forced to order through a different company.
Date of experience: July 23, 2020
They made sure my request was processed in a timely manner and had send me multiple sources for help everytime I requested it definitely would use them again I'm my shop.
Date of experience: March 17, 2022
I ordered a ECM from this company and came spray painted silver and not programed.He just keeps giving me the run around. Saying i will have to find another one. Why can't send this one back and program it.so i had to buy one some where else.Iam contacting the BBB. ONthis company. Because this is bull$#*!...
Date of experience: August 24, 2022
Easy to order, delivered on a time matter, well packed for secure
Date of experience: June 10, 2024
Always leary of online orders, your company checks out as reputable and trustworthy.
Look forward to a smooth transaction and quality product.
Date of experience: September 15, 2023
Your 4-star rating is genuinely appreciated Chris! If you have any concerns or queries, don't hesitate to contact us.
I purchased a FICM for a Ford diesel in Dec. Of 2020. I did receive it until Dec. 21,2020. Invoice number H*******. The product dosenʻt work. Drops voltage to 25 volts on start up. Code P0611. Flagship oneʻs warranty is that you must apply for warranty no later than 20 days purchase date.
I will YELP this company and file a complaint with the BBB.
This company should not be in business.
Tip for consumers:
Probably shouldnʻt use this company. Shop around for a reputable rebuilder that dosnʻt give you lip service but real service.
Products used:
Nothing yet.
Date of experience: February 4, 2021
Site Jabber's privacy policy prevents us from viewing the email address this feedback is posted with. However, we were able to locate your account via the reference number provided for this comment. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Undoubtedly the worst customer service, bar none, in the history of this service! Very rude & distasteful when trying to explain what the problem has been with the third or fourth time the product that was purchased and sent back with still no change in the operation it was designed to perform, then telling me (the customer) how the warranty had ran out. When I asked, how can a LIFETIME WARRANTY run out, when it has been the same problem all along, during the time (approximately 60 to 75 days) shipping the part back & forth from the customer (me) & the Company (you), being unable to drive or an use of my vehicle. When I asked for the manager, Leslie was very short with all these answers & explained or told me NO REFUNDS, not politely saying, we offer only a credit, if we cannot resolve this problem, that would have been a little Nicer, don't you think? If possible, could someone their please return my complaint into a Positive response. I will be anxiously awaiting your answer. Thank You, Larry Barnes address 1001 S Virginia St Terrell, Tx ******* Cell # *******293
Tip for consumers:
In my opinion, most of the employees I talked to were fairly nice but lack phone etiquette.
Products used:
ECM Module was never repaired to work on my vehicle I had to have it replaced with another used rebuilt ECM & programmed properly My total cost was $861.74 Runs Great !!
Date of experience: May 10, 2023
Thank you for sharing your feedback with us Larry. Unfortunately, we are unable to identify your account as we do not have access to the email address associated with your post, and no reference number was provided. We apologize for any inconvenience you may have experienced while interacting with our business. Please know that we take all feedback seriously and use it as an opportunity to improve our services for our valued customers. If you could reach out to us at admin@fs1inc.com, we would be more than happy to address any concerns you may have and make things right. Thank you again for taking the time to share your thoughts with us.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hello Eric, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.