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Flagship One Inc has a rating of 4.1 stars from 3,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,640 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
I ordered a cpu for my Grand Cherokee before 3 months with location Greece
They send us a defect unit and we send it back.
2 months now they don't reverse my money
Tip for consumers:
Be careful they send damaged spare parts and do not return the money
Products used:
Grand Cherokee Hemi Unit
Date of experience: June 10, 2022
This was the third ecm I've brought from you all 3 worked and performed perfect
Date of experience: June 2, 2024
So far it was easy. We will see when computer arrives
Date of experience: August 31, 2023
I recently purchased a 2002 Dodge Ram Truck Cummins ECM from flagship one, Inc! The excellent customer service, clean install, and convenient location. I will come back for all other truck parts.
Date of experience: January 6, 2020
Thanks so much for the 5 stars and compliments.
I have ordered multiple modules from you before and never had a bad experience everything always works as it should!
Date of experience: April 3, 2024
Date of experience: August 10, 2022
HORRIBLE, HORRIBLE SERVICE DO NOT PURCHASE ANYTHING FROM HERE. I Purchase a part for my vehicle in January, since it came defective I returned it. The part was received back in Feb and its May and I still don't have my replacement. Every time that I call I get told the same thing. " that my account Manager Liz is not available that she will call me back" and she never calls me back. It being 3 months! My car is still at the shop waiting for the replacement part and Flagship One don't nothing... PLEASE DO NOT BUY ANYTHING FROM HERE!
Date of experience: May 12, 2020
I purchased a ECM from Flagship1 When I intially purchased the product I was told it was a plug and play. The next day while waiting on delivery got an email with instructions on a ignition key relearn required. When it arrived I followed the precedure and it worked. However the check engine light was on now and had set a trouble code. I called flagship1 and they informed me that I needed to do a crankshaft relearn and they would send me info on how to perform the relearn. I followed the precedure 3 times and after driving 150 miles I reached back out to flagship 1 for a return and refund. They said it wasn't there doing and would not give me the return although they sold it to me as a plug and play. I feel like they false advertised.
Tip for consumers:
Beware
Products used:
pcm
Date of experience: September 29, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Been over 4 weeks still no part nothing buy lies and more lies got this on the 10 and still no part
Hi anne, you have a package coming tomorrow.
Estimated Delivery Date: Monday, 07/13/2020
Estimated Delivery Time: 09:00 AM - 01:00 PM
UPS My Choice for home customer
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FLAGSHIP ONE
Tracking Number:
1Z51FW*******936
UPS Service: UPS Next Day Air
Delivery Location:
Date of experience: July 23, 2020
I ordered an engine ECU programmed with a vehicle number.
And it's in very good condition.
I will recommend you to others.
Thank you very much
Date of experience: March 1, 2024
Hello Kim, we're thrilled to hear that our product helped get your car back on the road. Thank you for choosing Flagship One and for sharing your positive experience.
Customer service is hard to get a hold of and when you do, they say they will call you back but never do. Charged my credit card and no product. Have been waiting for almost a month.
Date of experience: October 3, 2019
SO GOT A COMPUTER FROM THERE GUYS IN LATE 2020 8 MONTHS AGO,, CAME BACK A MONTH AGO FOR DIFFERENT COMPUTER PROBLEMS, SENT THEM THE SAME DIAGNOSTIC 3 TIMES THEY SAID I WOULD GET A SHIPPING LABLE, 3 DAYS LATER I GET IT, SHIPPING TOOK A WEEK AND I HAVE BEEN WAITING 3 WEEKS FOR MY ACCOUNT MANAGER, MY CUSTOMER IS LOSING HER MIND. IM CALLING EVERYDAY WITH NO RESULTS,
Tip for consumers:
DONT
Products used:
automotive pcm
Date of experience: June 4, 2021
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. However, we were able to locate your account via the name posted for this comment. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
They had to remake it at least once, it would not pass your QC department. But when I received it plugged it in and on my way.
Date of experience: February 12, 2024
Paid a lot of money for convince of tcu being already programmed but that was not the case. Had to get it programmed after still.
Date of experience: February 7, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Worst experience ever! Realize if this part is faulty you are screwed because you can't drive the car and cant put a new one in until you purchase another. These are junkyard ECM reprogrammed. Mine was a FAULTY PART - TESTED BY MECHANIC AND DOCUMENTED, EXTREME WAIT TIMES ON HOLD, NO CALL BACK SEVERAL TIMES, WAS TOLD CUSTOMERS ARE NOT ALLOWED TO TALK TO TECHS TO FIND OUT PROBLEM, WAS TOLD THEY WOULD SEND ANOTHER OUT AND THEN NEVER CAME, CHANGED POLICY FROM WHAT I WAS TOLD OVER PHONE. I HAD TO TAKE VEHICLE TO SHOP A SECOND TIME, PAY A SECOND CHARGE TO REMOVE FAULTY ITEM, PAY TO TOW VEHICLE HOME, NOW WITHOUT VEHICLE, HAD TO ORDER SAME PART FROM ANOTHER VENDOR AND WILL NOW NEED TO WAIT TILL IT COMES, RESCHEDULE MECHANIC TO INSTALL, TOW BACK TO SHOP AND PAY AGAIN! WORST EXPERIENCE OF MY LIFE. EVEN AFTER I PROVE ITS THERE PART AND SENT THE COEDS THEY WILL NOT PAY TO SHIP THE FAULTY PART BACK. CUSTOMER SERVICE WAIT TIMES ARE 20-60 MIN, WONT LET YOU SPEAK WITH A TECH AND NEVER CALL BACK.
Date of experience: September 12, 2019
Works and operates as it should with great customer service.
Date of experience: June 2, 2024
Dealer prices are through the roof. FlagShip One, parts are cheaper even if you require assistance to finish programming to your vehicle.
Date of experience: February 11, 2024
Thank you for taking the time to share your satisfaction with our services Franz!
The product worked great but the he delivery service part was not good it took forever for me to receive my part
Date of experience: February 10, 2024
They were very friendly and kept me updated every step of the way and told me what I could expect and sent reminders about activating my warranty
Date of experience: February 7, 2024
Hello Jeff, we're glad you had a positive experience with us! Thank you for choosing Flagship One.
Had a PCM repaired by them. Got it back, no good. Gave me a refund but still made me pay a $150 charge. Will never use again.
Date of experience: February 7, 2024
Hi Michael, thank you for your feedback. We apologize for any confusion regarding the $150 charge, which was for the diagnostic testing of the PCM. We understand your frustration, especially after the repair didn't resolve the issue. We strive to be transparent about such fees and regret any misunderstanding. If there's anything further we can discuss or help with, please let us know. Thank you.
Easy to purchase, pay for and receive. Part was sent in timely manner. Updates along the way.was programmed and plug and play.
Date of experience: February 7, 2024
Hello Scott, we're glad you found our service convenient! Thank you for choosing us for your part needs.
Took longer then was told for shipping
Terminals from wiring harness would not plug into new ecu
Once I was able to make them work I had to reflash for dash to work 👎
Date of experience: February 7, 2024
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
I run and own a auto shop, I ordered a PCM for a Jeep Nov. 18 2020, received a email 12-4-2020 that said it was shipping and a lab
E was made for USPS 12-15-2020 called got a runaround "case Manager" wasn't in. WHAT A DAM JOKE! I have been in business for 32 years and have never ever had a runaround like theses jerks have given me, one story after another each time I called the story changed again as to where my PCM was! And they charged my card the moment I ordered it! I did finally get the PCM 5 weeks later, and I had one pissed of customer, cant say I blame him he knew it wasn't my fault but how does it make me look, ordering from a Jack $#*! Co. Like this STAY AWAY FROM FLAGSHIP ONE AT ALL EXPENSE!
Tip for consumers:
Stay away, STAY AWAY !
Products used:
Auto computer
Date of experience: January 7, 2021
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
DO NOT BUY FROM THIS COMPANY! SCAM ALERT!
The PCM I got was totally useless and didn't respond at all. It took over 2 weeks to get the part and it was delivered in a plastic bag only. I asked for a return receipt and a refund and after 3 days of emailing them they sent me a document to sign trying to get me to pay for the shipping AND AN EIGHTY FIVE DOLLAR restocking fee for a part that NEVER worked. I'm going to dispute this with my bank AND report them to the BBB.
Tip for consumers:
DON'T BUY FROM THEM
Products used:
My mechanic rebuilt my own pcm
Date of experience: January 30, 2021
SiteJabber's privacy policy does not allow us to view the email that this feedback was posted with, however we were able to locate your account. It seems that the account manager is trying to work with you to start your return. Please fill out the RMA form so that we may get the process started.
Waited over a month with customers car to get them to even respond, sent us a bad unit, took 9 calls over a 6 day period of getting no where.
Date of experience: February 21, 2024
Thank you for bring this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to admin@fs1inc.com and we will prioritize this matter for you.
Date of experience: November 1, 2023
Ordering was easy and very simple. There have been no issues with the ecm I ordered and my truck is driving better than the day i bought it!
Date of experience: September 27, 2023
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Thank you for leaving us a review George. We apologize for the delay of your refund however, upon review of your account I do see that we have let you know that you need to supply your bank information to our merchant services in order for them to send the money back to you. Another option suggested to you was going to your bank directly so that we can get the refund back to you.