- Log in
- Browse Businesses
- Guides
- Resources
- Write a Review
- Request a Review
- Backed by the National Science Foundation
- For Business
Flagship One Inc has a rating of 4.1 stars from 3,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
Proactively asks for customer feedback
This company does not typically respond to reviews
16,640 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
This company is a total rip off. Sent us a re-manufactured PCM that was
Faulty, it caused more issues than the original. We tried to return the
Faulty part and ran into nothing but the runaround. We left calls that
Were not returned, emails that were not replied to, and when we finally
Got a return tag; they told us we didn't return the part "within 30
Days" so we could get a refund. This was after we spent over 3 weeks
TRYING to get a return tag. Very unprofessional, all they cared about
Was getting our $800. Meanwhile, we still have a vehicle that will not
Run and they say they will not refund our money. DO NOT DO BUSINESS
WITH THIS COMPANY!
Date of experience: May 16, 2019
They kept me in the loop from start to finish. My PCM was tested and confirmed to be fully operational, and that saved me time and money.
Date of experience: February 26, 2024
Product was great. But took forever to get.
They did keep me up to date as to what was going on. Would use them again.
Date of experience: February 7, 2024
I have had a nightmare experience with this place - took my order for an item they did not have in stock (I don't think they have anything in stock!)
Said I would receive it in 5 days which I did not!
YOU WILL NEVER TALK TO A PERSON HERE!
Now they say they have processed a refund but 2 weeks later - NO REFUND!
These people are a COMPLETE SCAM! - TERRIBLE PLACE!
Date of experience: October 25, 2019
The item I purchased was not needed, so I decided to return it to get a refund. I was told I would get my money back after they checked out tye return item. It took over 3 weeks to get returned because the account manager was taking his time in sending return label. Once I received it I shipped back the item on August 20,2020, via UPS. They received it on August 28,2020? I don't know why it took 8 days when we're in the same state. I never heard from anyone. On October 19,2020, I called about my refund and I was told the item had not beem checked yet to call back the next day. I asked to speak to the account manager and placed on hold for a while only for the call center woman to tell me he is not available to call back Thursday. First it was to call back on the next day then it was Thursday. I I checked my account and a credit for 83.91, not 194.89. I called back today 10/23/2020 and after blowing a gasket the call center says that they charge restocking and programming fees. I was not informed of this. These fees cost 110.98! If I had known this I would have kept the item! Total rip off.
Date of experience: October 23, 2020
DO NOT BUY FROM THESE CLOWNS... strung me along for 2 months never ever calling back finally gave up and sent the computer back and they will not give me a refund have all paper work to prove this so DO NOT BUY FROM THESE CLOWNS... The WORST customer service on the planet
Date of experience: June 10, 2020
OK took awhile to get the ball rollin.waited awhile to get when I called to check still on process. Computer is working g fine so far. Good price.
Date of experience: February 13, 2024
Simple product description and easy online ordering. Product worked exactly as advertised. Thank you
Date of experience: February 10, 2024
Hello James, we're glad to hear that you found our product description clear and the ordering process easy. Thank you for choosing Flagship One.
The people work hard to make sure your satisfied. I wasnt happy bout the delay in shipping. My PCM works great. Thank you Flagship one. I will recommended you to my friends & family..
Date of experience: April 4, 2019
This is the only place I found that had the part for my truck. Received part, installed, and truck is in operation now. Thanks again Flagship One.
Date of experience: February 20, 2024
Hi Dedrick, we're thrilled to know that you're satisfied with our product. Thank you for your purchase, and have a wonderful day.
Purchased an ECM in January, Received it February 2nd installed it and had missfire move to different cylinder, diagnosed and found ECM faulty, contacted flagship one for warranty and was told because I was not aware of a TSB for this concern and now ECM is damaged no warranty and no concern for my customer being without a vehicle for 6 weeks already. Customer service does not exist at this company. Both reps I spoke to were rude and basically told me it was not their fault and I would need to purchase a new one. What a waste of money. Do NOT buy from them
Tip for consumers:
do not buy from them
Products used:
havn't sourced a new one yet
Date of experience: February 11, 2022
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Ecm failed on first drive they don't responde too emails sent ecm back now I'm in the dark. After purchase. Now I've got credit card fraud. Sent me an ecm beat up with in weld on it.
Date of experience: May 14, 2021
Good Day!
We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. However, you did not provide a reference number for us to locate your account. Please contact us at admin@fs1inc.com so that we can make this right.
The module came early and was literally plug and play. I haven't had any issues. Thanks Flagship!
Date of experience: May 7, 2024
Ordered a pcm for my 2010 ford explorer and received it as promised and after getting a lock smith to reprogram the car keys it has worked great.
Date of experience: February 7, 2024
Hi Billy, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
It was my first time using flagship, and I was happy with their service. Got my computer for my truck and works fine just like New.
Date of experience: February 21, 2024
Hello James, Thank you for your trust and for recognizing our efforts with a 5-star rating!
Although I am very pleased with the item, the process to delivery time was a bit too long
Date of experience: May 1, 2024
When I received the ECM I installed it and found it to still have an issue with weak starting and it threw a code P0315 crankshaft position sensor needs relearning so not really plug and play!
Date of experience: February 7, 2024
This is the worst company ever ordered a ecm they took the money right then that was in July 2020 this is now November 10 2020 and still have no ecm or money returned this place is a joke and scammers I also dont understand why even have to give one star to give a review I'd like to kick the owner in the $#*! myself for scamming people the way that Sean's company is it's a joke even if you get to talk to anyone
Date of experience: November 10, 2020
Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
It worked! It fixed a problem after months of going undiagnosed. It gave me my car back. Ordering was very simple.
Date of experience: November 6, 2023
Hello, we are so happy to know about your positive experience with Flagship One Inc! Looking forward to serve you again. Take care!
Had to replace the unit in my 04 jeep. Simple to add the Vin and order. Replacement unit worked like a charm. All the problems I had are now solved
Date of experience: February 11, 2024
Hello Jai, thank you so much for the 5 star rating! Let us know if you have any questions.
Had my doubts due to BBB reviews, but ecm worked perfect, had no issues nor need to reprogram at all.
Date of experience: May 5, 2024
Website was easy to navigate and made ordering the correct part simple. Communication during the whole process was excellent.
Date of experience: February 10, 2024
Hello Larry, we're pleased to hear that our product met your expectations! Thank you for choosing Flagship One.
I needed a computer module. Flagship One obtained the model needed and, after about a month, sent it to me. It works fine.
Date of experience: February 13, 2024
Very satisfied, fast, and good quality. Always notify the customer about when they going to deliver. Good customer care.
Date of experience: February 10, 2024
Hi Jose, you're welcome! We're glad to have been able to assist you.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hello Stephen H, thank you for choosing Flagship One. We strive to give our customers the best possible experience and we will do our best to meet your expectations. Have a great day!