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Flagship One Inc has a rating of 4.1 stars from 3,037 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 8th among Auto Parts sites.
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16,634 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
The ECM provided did not work and we had to source the part from a neighboring toyota dealership due to short supply.
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 5, 2024
Please, read the better business reports on this company before you get anything from them, they are professional scammers
Products used:
automotive computer
Date of experience: August 4, 2023
We uphold high standards and learning about the challenges you faced is disheartening Oscar. Additionally, no reference number was provided to locate your account. We're eager to discuss and delve into your feedback. To address this effectively, please get in touch with us at admin@fs1inc.com.
It didn't fix my issues and I believe the immobilizer was not deleted so won't start with my key...
Date of experience: April 27, 2024
This has got to be on my top three companies that are the worst to deal with out of an easy 500 companies I have dealt with and my auto experience. I have asked for assistance how about some information simply on a PCM and in a 45-minute., I have been transferred at least six times through different people having to call back having to be put on hold then hung up on been put on hold and hung up on been transferred back to the same named person who doesn't get back in touch with me. And when I asked for the phone number or contact number for the CEO I get put on hold never to be picked up on again. So they wanted me to sign a document previously for the warranty on the item which I did and they charged me for the PCM but nobody wants to talk to me about the PCM or any other questions I have. It would be my advice to possibly look for another company if possible they can actually do the job or has people that want to do the job because he values of this company and this Corporation fall far below that of anything I have ever seen. They feel they have no obligation to speak with you or assist you once the transaction is completed, or at least this has been my experience in dealing with them.
Date of experience: May 14, 2020
Fast shipping, good customer service, overall great!
Date of experience: May 17, 2024
Good quality service im always updated until it was delivered, thank you
Date of experience: May 16, 2024
If I could give a negative number I would. With this company the scale should be set from -10 to 0. Let me put some numbers to it. From beginning to end the total process was on the greater side of 6 months. I spoke with at least 20 different customer service representatives while having to make over 40 calls. I had 3 different account managers who were "in charge" of my account, 1 of which I never was able to reach and the other 2 I spoke with 1 time each. It was not for a lack of communication on my part. In fact, besides the 2 times I spoke with an account manager I was told that an account manager was not available. I tried responding through email as well and no surprise I did not receive any response. The only email I received was a return form and an email about my part that I sent back. The return form turns out to be a (because I signed it now I have no rights form) point of emphasis amongst your managers. The problem with this was this was back in October! I have been trying to communicate with them they have not been trying to communicate with me, this makes the whole company look like a scam. Yall just took money from me and literally don't care about anything else not about me, my part, my experience, your operations, your communications, and accountability of your managers. The only good thing about all of this was the politeness of your CSR. The majority of this group was god and yet I experienced a handful that actually hung up on me. Before every call there is a message of the call being recorded. I invite you to listen to ALL 40 + and grade yourself.
Date of experience: December 19, 2020
We sincerely apologize for the inconvenience, Nathan. As mentioned in your duplicate review somewhere else, please E-mail us your Order Number to admin@fs1inc.com with tracking info for the returned unit, so that our customer service specialists could verify your contact details to get in touch with you shortly. Please also kindly post in your Email a link to this review. We hope to restore your confidence in us. Thank you for your patience.
RECIEVED A FAULTY PCM THAT WAS NOT PROGRAMMED CORRECTLY. INSTANT CODES FOR PCM CORRUPTED AFTERPROPER INSTALLATION. WAITING FOR A RESPONSE EMAIL ABOUT HOW TO RETURN THE ITEM.
Date of experience: February 21, 2024
Hi. We apologize for the issues you have encountered with your PCM. Our team is going to review your case so please reach us at admin@fs1inc.com. We will also get back to you with the return instructions as soon as possible. Your satisfaction is out priority, and we are committed to making this right. Thank you.
Date of experience: February 5, 2024
Ordered a new PCM for my 2008 Ford Explorer Sport Trac and was shipped timely and works great. No complaints here!
Date of experience: February 10, 2024
Thank you for your trust and for recognizing our efforts with a 5-star rating Todd!
I contact your staff and give them information about the ECU problem and waiting for
Reply on warranty claim.
Date of experience: February 11, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Worst company ever! I made the mistake of not researching them before I made a purchase, and I paid for it. Don't be fooled by the fake reviews seen on their website. Go to the BBB to see how many complaints are listed for FS1. They will cheat you out of every dime they can. I ordered an ECM which was supposed to be delivered to me in 6 days. On the 6th day, I had still not received a tracking number so I emailed them to cancel my order and issue a refund. Of course they didn't respond. 3 emails and 4 phone calls went unanswered. They eventually sent the part, but I had already bought another locally. Now, since the part was delivered, they want to charge me $85 reprogram fee plus $35 restock fee plus I have to pay to ship it. Basically I lost all my money. They knew this which is why they rushed the part to me AFTER I asked to cancel the order. Save your money, by a used ECM off of EBay and have it programmed at your local dealer. Takes 10 minutes to program. I had to give 1 star but should be zero!
Date of experience: May 30, 2020
Don't use this site. I cancelled a order 5 days before IT WAS SENT OUT and they still sent it. I sent numerous emails and left numerous messages to the voicemail I got sent too. Trying to get hold of someone after you cancel, to make sure they CANCEL it is cancelled is IMPOSSIBLE. Turning them into the Attorney General
Date of experience: October 15, 2020
It was fast and easy to install component since item was already programmed by the manufacturer
Date of experience: April 27, 2024
Recieved item in about 10 days. I bought and never used it so cannot explain anything wasnt sure if i could return it so i just kept it
Date of experience: February 10, 2024
Hello Robert, we're sorry to hear that you didn't use the item. If you have any questions about returns or need assistance in the future, feel free to reach out to us. Thank you for choosing Flagship One.
Had to reach out a couple times & it took longer to receive PCM than it had in the past - wondering if there is ownership/management change?
* Flagship One Inc attempted to help this customer through the Sitejabber Resolution Center, but the customer did not respond
Date of experience: February 6, 2024
We're sorry for any inconvenience caused by the delay in receiving your PCM and the need to reach out multiple times. Regarding your concern about ownership or management changes, rest assured there have been no recent changes. We appreciate your patience and understanding, and we're here to assist you with any further questions or issues you may have.
Very fast delivery and friendly staff had a very pleasant experience with them first time ordering
Date of experience: April 27, 2024
I purchased an ECM unit from this company for 359$ & paid an additional 85$ shipping fee to overnight the unit because I needed to have my car repaired as quickly as possible--- they sent the unit in a plastic envelope-- no box-- and the unit arrived damaged.
The repair shop then had to realign the pins AND charged me another 80$ to reprogram the unit.
I called & emailed multiple times to request a refund of the additional 80$ the shop charged me to reprogram the unit that I paid to have preprogrammed and they REFUSE to refund me the fee secondary to their negligent way they shipped the item unprotected! (or the 85$ for overnight shipping that I paid)
(No reply to my emails-- but I finally got a live person on the line to tell me nonsense about returning the item to them to fix -- which would have taken an additional week)
Soo... what was I supposed to drive for that additional week & who was going to refund my original expedited shipping fee of 85$?
This is my first & LAST dealing with this company! I advise you to shop elsewhere...
Date of experience: April 10, 2019
Flagship one got back to me by email, but currently my car is back in the shop and I don't know yet if the PCM I bought from Flagship one went bad. The email said if their PCM is bad they will give me an RMA to replace it.
Follow up: the PCM did not go bad, it was the catalytic converter that went bad.
Date of experience: April 8, 2019
Very easy to get ahold of and easy to get the parts you are looking for. It also fixed my car so that's a plus too. You get what you pay for.
Date of experience: February 21, 2024
Thank you for taking the time to share your experience with us and awarding us with 5 stars Roy! We take pride in maintaining the highest quality standards for our customers, and we're delighted you had a positive experience. If you need anything, we're here to help.
The answer to these 2 questions is NO WAY! Paid for part on June 21,2020 and car is sitting (today is AUGUST 18,2020!) I have been hung up on FOUR times (and never cussed at one of them). Been placed on hold for more than 1.5 hours over the course of several phone calls. Their claim of "unparalleled customer support" is total BOLOGNA! I had to REQUEST the "re-learn procedure" which took several calls and days to receive and my car still wouldn't start. Took days to get the email with an RMA# and then their excuses of why they won't send a replacement working ecm began. Their claim of "Plug and drive" is total BOLOGNA! Going to have to get my lawyer involved now. DO NOT BUY FROM THIS COMPANY!
Now just a tidbit of my personal observation... isn't it odd that on some review sites a negative review is posted and the following review is a five star... another negative review then another 5 star and so on. Coincidence? I THINK NOT! Fraudulent 5 star reviews?... BINGO!
Tip for consumers:
My tip? RUN!!! RUN very fast in the opposite direction!! DO NOT GIVE THEM YOUR MONEY!!!!!
Products used:
The product they originally shipped was not working...car wouldn't do anything when their part was installed. Put the original part back in and car started right away. Now original part will not allow car to stay running so it sits :-(
Date of experience: August 18, 2020
I WOULDN'T EVEN GIVE THIS PLACE ONE STAR but I had to in order to give a review. I placed an order at the beginning of July after the representative on the phone assured me that was the part that I was looking for to later find out the part was incorrect. The shipment took over 3 weeks to get to me and when I realized the part was wrong I immediately called them to order the correct part and return the one I got. It's September now, and I have yet to receive a shipping label. I have provided customer service with various emails as well as phone numbers to be reached at. I have called numerous times and spoken to the customer service reps who assured me an account manager will be getting back to me but I still have not received a callback or the return shipping label. I am blown away by the lack of seriousness from this company to do business. I feel ripped off and discarded as a customer and consumer. I hope this doesn't happen to anyone else shopping at this establishment.
Date of experience: September 18, 2020
Sent my PCM in to be checked out, they found the issue, repaired it and returned it in a timely manner.
Date of experience: February 7, 2024
Your trust in our company is what keeps us motivated Joseph – thank you for the 5-star rating!
Do not purchase from this company! I purchased unit for my Audi A8. It was four weeks late getting here then it had the car in safe mode meaning no start. My mechanic called then for help and their response to him was that they didn't know how to resolve that situation. So I called the company for a refund And they sent me forms to fill out. Three weeks later I hadn't heard anything from them. I called today and they said I couldn't get a refund because it had been over 30 days. Their website doesn't say anything about that it says it has a lifetime warranty. I needed my car up and running so I purchased one locally and it functions perfectly. They wanted me to send it back for a store credit minus some BS fees. Why would I want a credit from a company for future purchase when they can't send out a product that works. If I did send it back for replacement my car would be down probably another four to six weeks. These asshats a very rude. Don't let their lifetime warranty fool you because it's not what they claim!
Date of experience: September 11, 2020
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hi Jesse, we would like to apologize for the problems you experienced with the unit. We check your records and we have not received any reports about the problem. We would like to help you out as part of our lifetime warranty. Please don't hesitate to reach out to us so we can have this corrected. Thank you so much