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Flagship One Inc has a rating of 4.1 stars from 3,036 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
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16,618 reviews
I was at my wit's end with my 2010 Jeep Wrangler! The dash lit up like a Christmas tree. I purchased a replacement computer from Flagship One. It got to me quickly. Three bolts and four connectors, and my Jeep is like new! Thanks for a great product and service!
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
They will take your money in less than 1 hundredth second but you will never get the product. And it takes 90 days to process as fraud with bank.
Date of experience: May 16, 2020
PCM came in a timely manner and worked perfectly. The check engine light is gone now and no more worries. I'm happy with my purchase.
Date of experience: June 12, 2019
Horrible place to deal with! Little or no customer service! Plan on being on hold for hours and never getting a straight answer!
Date of experience: August 16, 2019
The folks at Flagship One were great. They ensured I had ordered the correct unit and it arrived on time in good condition
Date of experience: April 4, 2019
Everything went smoothly. Would use them again for sure. Great part and quick service e. Loved the great communication they had with me.
Date of experience: April 8, 2019
Great product, excellent service. The PCM swapped out easily and works flawlessly. Will definitely use them again should the need ever arise.
Date of experience: April 4, 2019
Stay away! They take your money and send you garbage parts.do not stand behind the products that they sell. Giant scammers!
Products used:
Genuine gm
Date of experience: November 21, 2021
I have a delayed order H******* and called more than 7 times with their customer service attendances and nobody wanted to transfer me with my account manager or one of the staff members to review this delay. ONLY LAYS IS WHAT I GET FROM THIS COMPANY FLAGSHIP ONE.
VERY DISSAPOINTED AND DESPERATED. I HAVE CONCLUDE THAT FLAGS SHIP ONE DOES NOT CARE THEIR CUSTOMERS. THIS IS NOT THE FIS TIME I HAVE EXPERIENCED A DELAY WITH THIS COMPANY. VERY FRUSTAED..
Tip for consumers:
ESTIMATE A MONTH FOR A DELAYED ORDERS
Products used:
ECMs
Date of experience: February 28, 2022
Great feedback on my orders. On time deliveries and excellent quality on the products and service.
All my orders have been delivered on time.
Products used:
Engine Computer Modules
Date of experience: February 17, 2022
The product showed up but took almost 2 weeks to receive bc they were "busy in the warehouse."
Date of experience: February 10, 2024
I ordered a pcm, then received a email asking for more money because one to suit my vin number was dearer and that's the last I heard from them
Date of experience: October 20, 2020
I ordered an EUC for a '96 Toyota Camry. Said it would take 5-7 business days to receive it... it took 15 days... andnit was the WRONG ONE... Trying to interact with a human being for more that 30 seconds was IMPOSSIBLE. They kept transferring me to my 'account manager'... which 4Xs went to VM! Never a return call OR a return email! But they want me to sign an RMA to. Send the part back... the fine print on that states it will take $175 non refundable... tge price I PAID for the unit! I just want a refund! Seems I'll be earing the $175 for the part, which MAY or May NOT WORK... it doesn't even have the correct ports for my car!
Uselss! But they sure seem to have an endless amount of POSITIVE reviews... on THEIR website!
Date of experience: August 24, 2020
All they're interested in is getting your money. Don't give it to them! $90 to write vin. 3 seconds work.
Date of experience: November 13, 2020
Ordered an ecu from this place took me three weeks to get it's supposed to be programmed but they didn't program it it has a completely wrong vin
Tip for consumers:
They are very unprofessional
Products used:
Ecu
Date of experience: December 17, 2022
SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Was assured by Flagship that the TCU would be programmed for my vehicle based on the VIN#. IT WAS NOT. Giant waste of time an money.
Date of experience: February 15, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Great, was packaged very well time was a little slow but they kept me up to date
Date of experience: February 21, 2024
You do a great job and are pretty darn fast for the circumstances we are dealing with.
Date of experience: February 21, 2024
Your trust in our company is what keeps us motivated – thank you for the 5-star rating Sage.
Really wish I had done more homework. FS1 has a cool website and online store and the ease of ordering made me think this would be a smooth transaction. It has been anything but. I received a product that has been tested by multiple mechanics (at no small expense) and proven to be BAD. It happens. So I called and was immediately told that basically, they don't make mistakes. However, if I wanted to return the part, they would test it before telling me I am wrong. I was shocked at the attitude, but did as instructed, and... crickets. I sent follow up email. I tried chatting. I have never experienced such lackadaisical response to a client that simply wants to spend their hard-earned money to buy a need part for an inoperable vehicle they need to function. I suggest buying from ANYWHERE else. I would buy from a guy with a sign on the side of the road faster next time. I may as well have, because I am getting similar results. I am now searching for a new source to buy the part, hopefully one that works... and believe me, I will be checking the reviews better. I am assuming I can kiss my money goodbye, even if I do get response, it will be too late. This has been almost a month long process at this point. VERY frustrated and disappointed and worse, now am out a vehicle even longer than planned because I have been waiting on a response. DO NOT BUY THE PART HERE. TRUST THE NEGATIVE REVIEWS. I HAVE NOTHING TO GAIN BY WARNING YOU. I WISH I HAD LISTENED.
Date of experience: February 26, 2020
Great got it no problems the only thing I had to do was reprogrammed the key remotes
Date of experience: February 11, 2024
Hi Armando, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
I have not been able to get any of the methods they sent me to work.
Date of experience: March 10, 2024
It doesn't work well with my car, I need to change the PCM for another one. What I can do?
Date of experience: February 10, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
Order placement not rocket science. Received it within specified time. Thanks
Date of experience: April 15, 2024
Everything were just like you guys said it would! Flagship is the best. Thank you so much.
Date of experience: February 7, 2024
Good day Ronald, we're thrilled to hear that everything met your expectations! Thank you for choosing us.
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Hello, thank you for taking the time to share your experience with us. Our units are programmed and pass our quality control procedures before shipment. They are refurbished and fully functional up to the best standards. We would be more than happy to resolve this with you. However, Sitejabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. Please contact us at admin@fs1inc.com so that we can make this right. Thank you!