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Flagship One Inc has a rating of 4.1 stars from 3,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
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16,607 reviews
This was a good experience. I felt they were very thorough in getting the details to get me the right ECM and kept me updated with the progress along the way. I received it quicker than I anticipated and it worked great.
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
The ECM took less then 10 minutes to install saved us $1500. Overjoyed with the outcome.
Date of experience: February 24, 2024
I have used your products several times and always receive quality products.
Date of experience: April 5, 2024
Great customer service, highly recommend! Good communication, fast shipping
Date of experience: April 9, 2024
My order was on time. The PCM Engine Computer I order work great for my 2003 GMC Yukon with the programming instruction made it very easy to program.
Date of experience: February 15, 2024
Thank you for your trust and for recognizing our efforts with a 5-star rating Anqun.
I purchased a (FLAGSHIP-1 INC.) PCM ECU Engine Computer for my 2004 Chevrolet 2500 Pickup (a Programmed Plug & Play Unit) in March 2021.
It was ordered online from FLAGSHIP-1 INC. and delivered to my home. Delivered Cost= $134.
I installed the unit using FLAGSHIP's installation instructions (Instructions were not included with the unit). I had to call & go online to acquire the instructions. After installation, I called FLAGSHIP to report that my Pickup Truck would NOT START. The company said their Installation Technician was busy, but he'd call back that day (He Never Called Back).
I called again the next morning, asking again for a Technician, and was instead asked to fill-out a Complete Report (which I did & returned to them). Again No Technician called back to assist me after that.
I asked 3 times for Technical assistance (because my truck would not start), but no one ever contacted me again.
I looked into RETURNING the non-working FLAGSHIP-1 PCM ECU Unit, and learned that there is a ($20 Restocking Fee), PLUS (a $85 Non-refundable REPROGRAMMING FEE), so the total cost to RETURN THE ITEM (not counting Shipping) would be $105!
I will never recommend FLAGSHIP-1 INC. because their Customer Service is terrible! Also their Return Policy is totally unacceptable!
An unhappy customer.
Tip for consumers:
POOR CUSTOMER SERVICE
UNACCEPTABLE RETURN POLICY
Products used:
AUTO PARTS
Date of experience: June 4, 2021
I buy PCM for Jeep Grand Cherokee, they say sent him after 3 days but nothing after 21 days, they do not respond to messages, they are scammers, you need to contact the police
Products used:
PCM for Jeep Grand Cherokee P68325564AF
Date of experience: October 27, 2021
We set a high standard for ourselves, and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right. Rest assured that we are a legitimate business and do not scam anyone.
Part worked as hoped. Easy process and solid results
Date of experience: April 8, 2024
Easy to order on line, have not install still working out other issues
Date of experience: April 8, 2024
When no one else could help they had my back. Saved me over $1200. 00 over the dealership! These guys are the best around..
Date of experience: January 22, 2021
Thanks so much for your compliments. We sincerely appreciate it!
The order part was successful and my town and county van is running, One happy customer
Date of experience: February 13, 2024
Your trust in our company is what keeps us motivated Angelica – thank you for the 5-star rating!
She did great work. She kept me updated through the entire process. I am extremely happy.
Date of experience: February 12, 2024
Your trust in our company is what keeps us motivated Vance – thank you for the 5-star rating!
We were very pleased with the service and product. The computer fixed our issues! Thank you!
Date of experience: February 12, 2024
Hi Ashley, thank you so much for trusting Flagship One Inc. Looking forward to doing more business with you!
Took Almost 2 months to receive it y'all didn't stand up to what the page said
Date of experience: February 11, 2024
Hello, we're really sorry for the delay with your order. We understand this isn't the kind of experience you expected, and we're doing everything we can to prevent any future delays. If you have any concerns about your unit, please don't hesitate to contact us. Thank you!
Crystal m is a great account manager! She helped me a lot with my replacement. When I need another Ecm Iam only going to her!
Date of experience: October 24, 2019
Easy to find the correct part and order it. I will order from Flagship One again.
Date of experience: February 11, 2024
Hi Steve, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
I was able to order vehicle part. Got it delivered on time and it works great.
Date of experience: February 10, 2024
Good day Steven, we're delighted to hear that you received your part on time and that it works great. Thank you for choosing Flagship One.
Very satisfied, delivered when promised. Plug it in and it worked as should with no issues.
Date of experience: February 10, 2024
Hello Ferguson, we're delighted to hear that you're very satisfied with our product and service. Thank you for choosing Flagship One.
I gave my VIN number to receive the piece reprogrammed! But it didn't solve the problem
Date of experience: February 8, 2024
We are sorry to hear about the issues with the order you received and the frustration it has caused. We aim to provide the reliable products and regret that we didn't meet your expectations this time. Please reach out to us at admin@fs1inc.com so we can discuss your experience. We appreciate your feedback as it helps us improve. Thank you.
My second time using flagship,very satisfied... thanks
Date of experience: April 5, 2024
Very quick at knowing exactly what I needed
Very detailed in explaining the process & time-line
Date of experience: February 7, 2024
Your review is a testament to the trust you've placed in us – thank you Timothy!
Ecm did not work had to put the original back in after which the car started.
Date of experience: February 7, 2024
We are truly sorry to hear about your disappointing experience with us. We aim to provide excellent service, and it sounds like we fell short during your last order. We appreciate your feedback and will certainly address these issues to improve. Thank you for letting us know.
Couldn't use the computer. I paid $260 for it. Got a refund of $110. They will not refund my sales tax
Date of experience: May 12, 2020
Sucked cost almost $200 more to have extra key made and programed to car that was not explained!
Date of experience: February 10, 2024
Good day, we would like to know more information on why we failed to meet your expectation. We are always here open to listen to our customer's feedback. Please reach out to us on admin@fs1inc.com so we can resolve this matter. Thank you for your cooperation.
Grate company pleasure to do bussiness with plug and play make it so easier to complete the job
Date of experience: February 10, 2024
Hi Cesar, we're glad to hear that you had a pleasant experience with us. Thank you for choosing Flagship One.
Really callous customer service. Definitely won't be ordering here again.
I'm not a professional mechanic, I'm a normal guy who's busy with life. I try to save money by doing some auto work myself when I can. When it came to switching out my car's ecu I decided it should be a job I could do myself. I ordered the ecu from fs1
After ordering the ecu from fs1 and doing the swap it wasn't communicating to program keys. I took it to a locksmith and dealership and neither was able to establish communication with the ecu. I contacted fs1 who issued an rma. Seems good enough so far.
Communication was lacking with fs1. I had to contact them multiple times to get the rma issued and had to pay for the shipping to return the faulty item myself.
The new ecu had the same problems, no one could get it to communicate properly to program keys. I did what I could to research what the problem was, but decided to give in and just let the dealership do the parts and repairs. Not cheap, but whatever.
Then I contact fs1 to return the ecu. They say they refuse to issue a refund because it is out of their 30 day refund policy, even though the item was reported faulty to them and spent over 2 weeks of that time in transit for an RMA. The person I chatted with said they were the only supervisor who could do anything, but that they weren't going to do anything about this. They would do another RMA - even though after 2 failures from them I just paid for the dealership to do everything for me.
I don't need another bad ecu from them, at this point I just need my money back.
Date of experience: October 10, 2019
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Good day Sandra, we're delighted to hear that you had such a positive experience with us! Thank you for your kind words and for choosing Flagship One.