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Flagship One Inc has a rating of 4.1 stars from 3,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
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16,607 reviews
This was a good experience. I felt they were very thorough in getting the details to get me the right ECM and kept me updated with the progress along the way. I received it quicker than I anticipated and it worked great.
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Gave me what I needed I just wish it could have gotten here a little sooner
Date of experience: February 7, 2024
Everything looks good well satisfied with the pcm and the shipping and delivery
Date of experience: April 2, 2024
Very good service and part worked great
Your sales department answer all my questions
Very happy
Date of experience: February 6, 2024
Your trust in us means the world Sebastian! Thank you for the 5-star review.
This company has lied taken my money will not call me back and will not send my item I played for the so called account manager is never in
Tip for consumers:
Don't do it
Products used:
Pcm
Date of experience: July 14, 2021
Good Day!
We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. Kindly provide your reference number in order for us to locate your account and make things right. You may also contact us at admin@fs1inc.com. Hoping to resolve this issue soon.
Took a little time but Jeep fired right up after installation
Date of experience: April 1, 2024
There were no issues with my order and they arrived in a timely manner
Date of experience: April 1, 2024
I placed an order online for a 2003 Dodge caravan PCM, they took the money out right away I didn't hear anything from them for about 4 days so after reading the warranty and everything that they make so long that it's hard to comprehend I gave it some more time I called them they said they were still working on programming a unit for my vehicle I said okay when will it be ready give us 2 to 3 more business days I said okay, well that went by I called them again and they said we need more time it's still being programmed and I said well I need the vehicle I can't take Uber and they said we assure you it will be done and shipped on Thursday well I called on Thursday and Thursday they said that the unit that they were working on was no good so they had to get another one and start the whole process all over again but it's in the process and I said oh so another two weeks well it could be and I said no I said I want to refund of my money and I said I'm going to my bank and I'm going to file a complaint and get this money refunded, at the bank waiting to talk to my manager I looked and I got an email stating that they were putting a refund through to our account now I'm just waiting to see if that happens do not deal with these people you may never get it, go look at their better Business bureau complaints I should have done that first.
Tip for consumers:
I'm still looking for a place to have my PCM for my van reprogrammed I'm not trusting anyone anymore this company is a big fail check out the BBB reviews on them that's all I have to say
Date of experience: July 21, 2022
Hello Holly, SiteJabber's privacy policy prevents us from viewing the email address this feedback is posted with. You also did not provide a reference number for us to locate your account. We are truly sorry to hear about the inconvenience you had. This is definitely not the experience we promised to our valued customers. We appreciate your honest feedback. We take all feedback to heart and our goal is to use it to improve our services to your benefit. Please contact us at admin@fs1inc.com so that we can make this right.
Helpful customer service from start to finish they updated me on my shipment
Date of experience: March 30, 2024
Customer service assisted with the purchase and saved me time and money!
Date of experience: March 23, 2024
It had an intermittent starting install, and now it has a no start at all
Date of experience: February 21, 2024
Good got the part we needed for our shop part seems like it's working fine
Date of experience: February 21, 2024
Thanks for sharing about your experience with us Gabe and we are so happy that it was positive. If there are any questions just let us know so we can assist. Thank
Do your self a favor and DON'T used them, it is the worst experience ever
They don't communicate with there customer and the care
Extremely bad quality service
Date of experience: October 9, 2020
Chrysler dealership program the fob's to the pcm. Flagship didn't offer any suggestions when asked. B
Date of experience: September 27, 2022
Received a pcm for my Chrysler van in July. After installing it, the van would start but would activate the security system. I called them to try to find out what we could do to fix the problem. They issued an RMA to return it. They sent me a second pcm and it did the same thing. Called them again, they issued another RMA and I returned it. I received the third unit, installed it. Guess what same problem. The original pcm work fine, except that it wouldn't allow the alternator to charge the battery, no security system activated. Called this morning, told them what the problem was and that I would like a refund. Their response was that it had been pass sixty days since I received the first pcm and they couldn't do a refund. My car has been down for three months and I'm not sure they know how to program a pcm for Chrysler. I wonder how money they have made from scams like this. They will not communicate with you to give advice on what may be done to fix it. I have email them several times and not one time did I receive an answer. Don't deal with this company.
Products used:
Pcm
Date of experience: September 14, 2022
Quick purchase at website. Price and warranty are good.
Date of experience: March 24, 2024
Would be nice to confirm that this module will cover specific trouble code.
Date of experience: March 25, 2024
Since I have received my PCM my Jeep has been running smoothly and with the life time guarantee I know I feel confident that Flagship has my back!
Date of experience: March 15, 2024
They were precise and accurate my part arrived on time like they said it would.
Date of experience: February 10, 2024
Hello Leslie, we're glad to hear that your part arrived on time and fit perfectly! Thank you for choosing us.
Would be nice to try to cancel some internal programs like delete the o2 sensors
Date of experience: February 10, 2024
Hi Gary, thank you for your feedback. We'll take your suggestion into consideration for future improvements. If you have any other questions or concerns, please feel free to reach out.
They manipulate positive feedback on eBay They are not a business of good faith do not buy from them.
Date of experience: November 15, 2021
We set a high standard for ourselves, and we’re so sorry to hear for any issue you have experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right. Rest assured that we do not manipulate any positive feedback which are all based on our customers' satisfaction.
Have purchased many modules over past 6 or 7 years, always have had great experiences!
Date of experience: February 7, 2024
Hi there Gregory! Your feedback is greatly appreciated, and we're thrilled to hear that you were happy with our service. Thank you for the 5-star rating!
Date of experience: April 24, 2023
Very satisfied cause my car works again, thank you for the updates and the support.
Date of experience: February 7, 2024
Thank you for recognizing our efforts with a 5-star rating! We're thrilled that our service met your expectations. Please don't hesitate to reach out if you need anything else Rio.
Good customer service and super fast shipping. If I had to over again I would.
Date of experience: February 7, 2024
Your trust in our company is what keeps us motivated Anthony – thank you for the 5-star rating!
High standards they really know what they are doing,and very friendly and professional
Date of experience: March 10, 2024
Hello Ernest, thank you for choosing Flagship One. We strive to give our customers the best possible experience and we will do our best to meet your expectations. Have a great day!
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Your time in leaving us a positive review is greatly appreciated – thank you David!