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Flagship One Inc has a rating of 4.1 stars from 3,034 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Flagship One Inc most frequently mention customer service, timely manner, and vin number. Flagship One Inc ranks 9th among Auto Parts sites.
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16,607 reviews
This was a good experience. I felt they were very thorough in getting the details to get me the right ECM and kept me updated with the progress along the way. I received it quicker than I anticipated and it worked great.
Their product worked great. It took forever a little over three weeks to receive it after several phone calls and emails. The product is good, but customer service is not so good. About the product a better price and quicker turnaround somewhere else.
Great selection, easy to use. Hardest part was getting the old 1 out.
Date of experience: March 23, 2024
No complaints yet. I'll definitely let you know if there are.
Date of experience: March 22, 2024
I bought a ECM from you last October but I had a guy at the AutoZone check my air conditioning and my car wouldn't start and looks like I can't tell if it was his fault or not I was having a little problem with my car windows opening and the sunroof and a couple times my alarm went off but not sure if my keys in my pocket caused it so instead of going through all the trouble I'm going to order another ECM but if I have problems with it I will send it back but I can't tell you who's fault or why it happened because I would have to have my car towed and pay for All the trouble but my car ran fine with the one you sent me I let the wrong person do what he wasn't experienced at I can't blame anyone this time but you did a good job and please get this one to me soon as you can I need to drive my car soon as possible it said you have one of these ready so thank you I need it. I'm adding on to this February 10th 2024 I never did use this last ECM because I found out that it was my master key malfunctioned and stopped my car from starting but have an extra ecm if I need it but the first one I needed from flagship and recieved it on time with excellent service thank you!
Date of experience: September 3, 2023
Waited a month plus being told over and over it's in programming my mechanic calls me and tells me it's not programmed $#*! you people
Date of experience: December 7, 2020
I thought the price was fair and the product worked perfectly. Resolved all of my issues on my 2005 Jeep Wrangler TJ.
Date of experience: April 8, 2019
I was very satisfied with their product and will look forward to using their services. Plug and play just like they say.
Date of experience: April 4, 2019
IN EARLY DECEMBER, 2020, I ORDERED A SATURN ION PCM.ON MY CONFIRM ORDER FROM EBAY, IT SAIDMY 2006 ION PCM IS PROGRAMMED PLUG AND PLAY. IT WOULD NOT START THE CAR. I HAD A TECH FROM C&K SALES COME BY TO CHECK THE PCM=HE SAID THE PCM WAS NOT PROGRAMMED OR ANY GOOD. I CALLED FLAGSHIP 1 AND THEY WERE VERY RUDE SAYING IT WAS OUR FAULT. I HAVE BOUGHT LOTS OF COMPUTERS FROM THEM IN THE PAST, NO PROBLEMS BEFORE. THEY SENT ME ANOTHER PCM LATER, BUT IT WAS THE SAME. THIS HAPPENED (2) MORE TIMES. THEY THEN SAID THEY WOULD NOT REFUND ME. I OWN A AUTO ELECTRIC SHOP IN DURHAM, NC, SO I KNOW WHAT WE ARE DOING IS CORRECT. I ORDERED ANOTHER PCM FROM A SUPPLIER AND IT WORKED.AT MY SHOP AFTER ALL THIS HAPPENED (3) CUSTOMERS CAME TO ME AND SAID THEIR AUTO WOULD NOT START WITH THE COMPUTER THEY GOT FROM FLAGSHIP 1 THAT WAS PROGRAMMED AND PLUG&PLAY. I SAID FOR THEM TRY TO GET THEIR MONEY BACK AND GET ONE FROM ANOTHER COMPANY. ALL OF THEM GOT ANOTHER ONE FROM ANOTHER SUPPLIER AND THEY ALL WORKED. EVERY BODY SHOULD STAY AWAY FROM THIS COMPANY!
Date of experience: July 25, 2020
All went well with Flagship. The issue is with me.
Date of experience: March 14, 2024
Hello O! We truly appreciate your positive review and the 5 stars. Your feedback is valuable to us, and we're here to help with anything you need.
I bought a computer from Flagship one Inc. I paid $176.24 for the computer when I got it and had it put in my car. It didn't fix the problem with my car. I called them and I told them that it didn't fix the problem. Flagship one Inc. Said to send it back so I did it took a long time to get it from Flagship one Inc. I called them I told them that they have my money. No computer. I finally got it it didn't fix the problem. So Flagship one Inc. Sent me another one computer. The second one didn't work eather. I took my car to B&F Auto 's then I took my car to the dealership. They checked it out and said that the computer, that I got from Flagship one Inc. Wasn't any good. So I called Flagship one Inc. and told them what the Dealership said. I sent the second one back to Flagship one Inc. They wouldn't give me my money back. That I could only get store credit. And they changed me to put the computer back on the shelf. They said that I could only get store credit. No money back. If I had known all of that I would of NEVER bought their computer. So they have their computer and my money. Please help me get all of my $176.24. Back from them. They didn't like it when I told them that I was going to get a hold of BBB
My car is a 2002 PT Cruiser. Thanks so much PLEASE help me to get my money back to me.
Date of experience: February 16, 2020
Very smooth process. Item was received quickly and had no issues.
Date of experience: March 16, 2024
Hello Ernie, we're thrilled to hear that you had a smooth purchasing experience and that our team member provided excellent service! Thank you for choosing Flagship One.
Great parts, quick response, and great price I would recommend you guys to anyone
Date of experience: February 14, 2024
Your trust and support drive us to continually improve – thank you for the 5 stars David!
Not happy with it got part after the date i could return it so i'm 300.00$ in the hole now!
Date of experience: February 7, 2024
Hello, we set a high standard for ourselves and we’re so sorry to hear about the issues you experienced. We would like the opportunity to talk and investigate your feedback further. Please contact us at admin@fs1inc.com so that we can make this right.
I need to return the product due to my car not starting when installed
Date of experience: February 10, 2024
Got someone to do a PATS reset and they told me I should have got a key with computer but never got one
Date of experience: February 22, 2024
Thank you for bringing this to our attention. We are very sorry to hear about your experience. We're committed to addressing this issue. Please reach out to admin@fs1inc.com and we will prioritize this matter for you.
THESE GUYS ARE TOP NOTCH AND QUICK WITH REPAIRS, ANSWERED ALL QUESTIONS AND EVEN ASSISTED IN A PROGRAMING ADDITION AFTER REPAIRS WERE MADE
Date of experience: February 8, 2024
Good day Anthony, we're thrilled to hear that you're satisfied with our service! Thank you for choosing Flagship One for your repairs and for your kind words.
Quality was amazing and price was reasonable I fully recommend you guys to others
Date of experience: February 10, 2024
Hello William, we're thrilled to hear that you're satisfied with our product and pricing! Thank you for recommending us.
Plug and play just like what it says! It has been working great since!
Date of experience: February 10, 2024
Hi Joseph, we're thrilled to hear that our product is working well for you! Thank you for choosing Flagship One.
Greta sales rep. Very helpful and took the the time to ensure that I was getting the correct ECM.
Date of experience: February 20, 2024
Hello there Jon! Thank you for your sharing about your experience with us. We are so sorry to hear about this. Your experience really matters to us and we are going to improve our services. Please let us know if you have any questions. Take care!
Items received in good condition and on time. Will order again from Flagship One.
Date of experience: March 11, 2024
Ez to order
Exact part fit
Received sooner that expected
Date of experience: March 12, 2024
Very good product and service no complain at all at this time thank you.
Date of experience: February 7, 2024
Your time in leaving us a positive review is greatly appreciated – thank you!
Very very Satisfied! I have told other people that they should checkout Flagship One.
Date of experience: February 7, 2024
Hi Wilfred, we sincerely appreciate your 5-star rating! It's fantastic to hear how pleased you were with our service. If you have any questions, feel free to get in touch with us.
Already recommended ya'll to some of my clients and one of them used you.
Date of experience: February 7, 2024
Your time in leaving us a positive review is greatly appreciated – thank you Chris!
Flagship One, Inc is the most reputable supplier of refurbished automotive control modules worldwide. We have been established for over a decade and have developed robust relationships with all of our clients. In order to maintain our lead as the top supplier, we consistently strive for excellency in quality-support for our clients. Our seasoned representatives are professionally trained and will go above and beyond to meet expectations. We are growing at an accelerating pace each year and consistently strive to cement ourselves as the industry’s price & quality leader – one customer at a time!
Thank you so much for sharing your positive experience with us! Looking forward to serve you again. Let us know if you have any questions.