FTD

Ordered flowers on 3/06 for 3/11 delivery, so 5 business days notice. Flowers did not arrive. They did not contact me. I wasn't too worried as 3/12 would be fine, so if they are a day behind, no worries. But I did send them an email letting them know I'm still waiting.

They replied to my email: "We want to ensure that you are aware that despite our best efforts we were unable to secure a local florist to deliver your order". What? And they never let me know that it couldn't be arranged, not even on the day?

They offered to FedEx some flowers to arrive on 3/15. No offer of a discount for four days late? Nothing?

Unbelievable, if they let me know the morning of 3/11 I could have sorted something out. But now I have nothing and it's too late. What an awful experience.

I sent flowers to my wife wen she texted me telling me thank you I asked her if she got all the items and I named them out she said she didn't get the chocolates which is my wife's favorite thing it ruined it she loves the flowers and chocolates but no chocolates were delivered

I ordered I bouquet of yellow roses for a friend of mines who lives out of state (supposed to had been a surprise) birthday what I order and what the recieved, are day and night. Will attach photos. When I called customer service, after two hours they assured me that they would reach out to the florist and the correct a arrangement would be sent to my friend first thing tomorrow morning, (by 11am). Never happened. I called the next day to inquire about the replacement they "promised" would correct the previous delivery. Customer service rep, puts me on hold calls the florist then proceeds to tell me. They are out of yellow roses and can't accommodate my order?... So when did you all plan to tell me that. Don't waste your time or money with this company. They are complete trash. Photos: "what I ordered vs. what my friend received'

I ordered flowers for my mother for Mother's Day... not only were they delivered they day after Mother's Day, it looked nothing like what I paid $75 for! I called customer service was on hold for 30+ min, the lady offered no help other then to say "she understands and she's sorry", I asked to speak with a supervisor and was disconnected... another 45+ min on the phone and was offered a 15% return on my purchase... mind you the flowers still weren't delivered yet. I ask to speak with a supervisor and was told to give them my number and a supervisor would call me back. Still haven't heard from one. Flowers finally delivered the night after Mother's Day. See photo to see how terrible the product was! I would not have paid $5 for the product that was delivered... so embarrassed!