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From the business
For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.
Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Reviews Summary
The company has garnered significant criticism regarding its reliability and customer service, with numerous customers reporting issues such as late deliveries, incorrect orders, and inadequate communication regarding cancellations. Many express frustration with the quality of the products received, often falling short of expectations set during the ordering process. While a few reviews note satisfactory experiences, particularly regarding resolution efforts, the predominant sentiment reflects disappointment and a lack of trust. This suggests a pressing need for the company to enhance its operational efficiency and customer support to improve overall satisfaction and reputation.
This summary is generated by AI, based on text from customer reviews
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The flowers were meant as an anniversary present. I was disappointed that did not arrive until the end of the day. There should be an option to ask delivery to be prioritized as early delivery (would have paid extra if I knew delivery was going to be so late)
A supervisor has reached out to you via voicemail and email regarding your recent review. At this time, we have issued a 50% refund of the cost of the arrangement as part of our resolution. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience as we worked to address your concerns. Please let us know if there is anything further we can assist you with.
The overall experience met and exceeded my expectations. The item was very well received.
I was sent a picture of the plant, it is beautiful. Thanks for you attention to details. Will order from you with my next gift.
Thank you for taking the time to review your experience with our service.
I sent a bouquet from FTD to dear friends on their 50th as we were unable to be there and the flowers were beautiful. Thank You!
Thank you for taking the time to review your experience with our service.
I saw a photo of the arrangement that was delivered on time (that was good). Yes, it looked a little like what is online, but it came off as dreary … there were burgundy-colored "somethings" in the arrangement that just didn't work. This was disappointing.
A supervisor has reached out to you via voicemail and email regarding your recent review. At this time, we have issued a 50% refund of the cost of the arrangement as part of our resolution. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience as we worked to address your concerns. Please let us know if there is anything further we can assist you with.
The delivery driver called the contact person and told her that she needed to get home and get the flowers off the porch because of the freezing temperatures
Thank you for taking the time to review your experience with our service.
It used to be you get a huge bouquet for $100 not it is something that barely fills 1/2 the vase. A little disappointed and probably just going to pick up flowers from now on.
A supervisor has reached out to you via voicemail and email regarding your recent review. At this time, we have issued a 50% refund of the cost of the arrangement as part of our resolution. We sincerely apologize for any inconvenience you may have experienced and appreciate your patience as we worked to address your concerns. Please let us know if there is anything further we can assist you with.
The Christmas gift to my sister was delivered on time and she loved it. As always, the product that you sent was beautiful and acceptable. She loved the Nutcrackers.
Thank you for taking the time to review your experience with our service.
The flowers I sent as gifts were even more beautiful than in the pictures! What a perfect way to make anyone feel special and loved!
We appreciate your review and appreciate you taking the time.
Quick, accurate delivery of arrangement that looked like the picture I was looking at when I placed the order! You were spot on!
Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.
I sent a gift to one of the businesses I work with and they were very pleased. This made me very happy, especially since I ordered it from the FTD webpage and never got to see the actual product, but only the photo they had posted on their order pages of their various products.
Thank you for taking the time to review your experience with our service.
It was easy to purchase and follow through to delivery. The colors were fairly close to the picture. I was disappointed that the iris pictured on the web were not included in the delivery. The color was there but those flowers were not. There was no place on the order to make the request for those specific flowers.
Thanks so much for sharing your experience with our service! We really appreciate your thoughts.
The arrangement I ordered did not look anything like what was delivered to my sister. I understand you might have to substitute a flower here or there, but the entire arrangement? Very dissatisfied. Probably will not use your site again.
A supervisor has reached out, leaving a voicemail and sending an email regarding your review. At this time, we have issued a refund of 50% off the arrangement. Please let us know if there is anything further we can assist with.
The experience could be better if I could actually track the item instead of having someone wait all day for the order. Delivery window would be better than delivery hours of operation
Thank you for sharing your experience with us! We truly value your feedback and look forward to making improvements based on your insights.
This was a gift, and recipient sent a picture to me. She said the arrangement was stunning. I was concerned the flowers might get frostbitten, but she said they were beautiful.
Thanks for taking the time to share your experience with us! We really appreciate it.
UPS did not follow the directions on the box indicating which side was up. As a result they dumped it upside down at some point in shipping breaking some branches and dumping dirt out.
Thanks for taking the time to share your experience with us! We really appreciate it.
I expected the product to be delivered as shown. Instead I received all the pieces separately that had to be potted and put together. Huge disappointment for such an expensive product
A supervisor has contacted the customer via voicemail and email and explained that while we work with local florists and growers; however, the specific item you purchased was shipped directly from the grower via UPS. We arrange for these shipments with the expectation that the recipient will handle them upon arrival.
It was very easy ti view products and order the bouquet. The flowers with chocolate were delivered on time and were beautiful.
Thanks for taking the time to share your experience with us! We really appreciate it.
The arrangement should have come in an ornament. Instead it came in a plain black vase. VERY disappointing since I paid for the largest arrangement
A supervisor has contacted the customer via voicemail and email, and a 50% refund has been processed. While the funds are released immediately on our end, it typically takes 1–3 business days for the amount to reflect in your account, depending on your financial institution.
Please let us know if there’s anything else we can assist you with.
I don't really know how satisfied I am. The flowers were ordered as a gift, out of town. They were timely delivered and the recipient liked them. So I guess all is well.
We’re so grateful that you took the time to share your experience with us! Thank you!
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate you taking the time to post about your experience.