FTD

I'll never purchase from FTD again. I've used them for years, but they totally botched my mother's day gift. I ordered flowers as usual on their site a week before mother's day. On Saturday afternoon I received an email from ftd that they were delivered. I spoke with my mom around 6pm that night and no flowers. I attempted to discuss the issue with ftd customer service, but that was worse than a trip to the dentist. Ftd outsources their customer service to somewhere they don't speak clear English or understand simple questions. Not to be harsh, but just fact. They said call after 9pm, the flowers may be late. But what about the delivery email? No response. I called back after 9pm. Still no flowers. Long story short, I spoke with customer service 4 times and no flowers. Today they said the florist ran out of flowers and they could get some out later this week. Really? Never again ftd!

I ordered flowers from Florist.com to be delivered on Valentine's Day to my aunt. It was also her anniversary - and the first anniversary she would spend alone after my uncle passed away only a week earlier. I had intended to surprise her on a very difficult day, but the flowers were not delivered. It is now 2/16/18 and she has never received them and they will only refund me $14.99 for shipping. I asked for a refund - not a 2 day late delivery. I have emailed them repeatedly and they refuse to offer a full refund. I am so disappointed and would never recommend or use this company again. I would rate zero if I could - USE ANY OTHER FLOWER SERVICE.

I ordered flowers for my mom from these people and shortly after the order went through, I realized it was the wrong place. I also knew something was fishy when I never got the confirmation email. I immediately called to cancel the order. They say the florist will contact you. Nobody contacted me. I called two more times and the same thing. I emailed them and still no reply. I'm out of $70 thanks to them. My mom did receive the flowers along with the ones from the place I was originally trying to order from, but again I tried several times to cancel my order with these people.

Received email"Confirming" my delivery was made. As the flowers were for my wife, I could confirm the delivery was not made. I have lost all trust of this organization as I have seen on various sites that this is an all too common occurrence.

My husband and I ordered some flowers for Mothers Day for his mom. She called to let us know she received the flowers and they were all wilted! How embarrassing. We then got a review and we asked for someone to call us about our wilted flowers and never received ANY call back. This company is pathetic! I can not and will never recommend FTD to any one. Terrible!

I wish I would have read these before ordering for Valentine's Day. They tried to deliver a week early on a Saturday to the business that was closed and then apologized profusely and said they would upgrade my order at no charge and deliver on the day it was actually scheduled for and then never and showed. So, no gift. I disputed the charge with my credit card to get the $63 back. What a waste of time! Never using this site again!

Ordered flowers two days in advance to be delivered to the school where my wife works only to find out later they were being delivered by FedEx. What kind of sense does that make? Not only that, when I ordered I was asked for deliver instructions where I entered that they needed to be delivered by 3:00. When I called the company I was told that delivery instructions don't go to FedEx, they deliver until 8pm, and there is a new policy effective immediately that florists.com doesn't accept cancellations because it was Valentine's Day. Truly awful company.

I ordered flowers on Friday morning for Saturday same day delivery. On Saturday, I get a voicemail asking to call back because they had to substitute 3 flower colors. I called them back and told them that the substitutions were fine. I said, these were "get well" flowers, so don't put too much white flowers. 2 hours later, I get another call saying that the local florist is now unable to honor the delivery. A few hours later, I get another email asking if it's OK for them to fed ex some flowers and have them arrive on Tuesday. They worded the email as if they're doing me a favor of fed-ex'ing flowers 4 days late - with no additional charge. I told them I'd take my business elsewhere. They didn't seem to care.