G Plans

Only $39.99 for one month. Hey, here is a deal of one week's worth of food for free, just pay $10.99 for shipping and handling. Great, I'll do that. Then about 5 or so days later I get charged 75.94 for my next week of meals. This is when I realized how sneaky these thieves are. Money back guarenteed no questions asked. You just need to go to app and hit cancel. LIE! When I tried to cancel on app it said since I signed up for the Pro Plan you need to call. I went to call, but they are only open for calls Mon.-Fri 9-5 PST. I tried calling and it said "we are busier than usual for faster service please try our chat function on app." I tried chat app and it said someone usually responds within two hours. HAHAHA! It was over a week until I heard a response from chat saying if I wanted to cancel my meal plan it meant I was ending my 4 week commitment early and would have to pay $59 to cancel. So again, I tried to call and chat and email to cancel my subscription and ask about the $59 fee.
Today after about 2 weeks of trying, someone finally emailed me, but only after I sent my complaint to the BBB. Albert's response was…
Email response below:

Hello Albert here with G-Plans again. The terms and conditions in the meal delivery sign up is as follows:
By accepting the "free box" offer of five (5) free meals,
You agree to a commitment of 4 following weeks of
Food delivery at regular price of $12.99 per meal ($64.95
For a box of five meals) and a $10.99 shipping and
Handling fee per week to cover the food & safety
Regulations and sustainability packaging. Cancel at
Any time, however cancellation before the 4 week
Term will incur a $59 "break up" fee. Cancellation after the 4 week paid period will have no fee.
I hope this helps please feel free to respond with any questions and or concerns.

I asked him to please screen shot a pic or tell me where I can find the meal plan terms and conditions.
I told him it had to be in very very fine print. It was not under their regular terms and conditions.
I am currently waiting for his response to show me where I agreed. I probably did somehow, it just was unknowingly and through deceptive advertising.

This is a complete scam- they don't offer a real service and they exist specifically to force you into a transaction you don't want then dispute it

As soon as you agree to a charge, they pulled a bait and switch and charge another larger monthly charge! I asked for refund immediately.

They don't let you cancel through the app and when you call they don't pick up and say they're busy.

This company is a scam! Do not do business with this company! I have tried to call, email, chat for a refund and to cancel with no sucess!

FRAUD! SCAM! All of the above! I am tired of companies trying to scam people. I am SO upset. G-Plan's offers you a discount to start their program for $39 then they offer you another discount for their, what they call, a bundle package. The bundle comes with their supplements. You can either accept the offer or decline it. I declined it but they still charged me for it. Minutes after I paid, I got an email with the receipt and saw a total charge of $288. I was expecting a charge of $39. I immediately emailed their support team and told them that there is a mischarge on my account and that I declined the bundle package but was charged for it. Obviously, there was an error, and asked them to cancel or void the purchase. They emailed me back and told me that they couldn't cancel, void, or give me a refund! Um, WHAT? How can you not cancel a pending order when YOUR SYSTEM made a mistake? I went back and forth with them without them acknowledging that there was an error until they canceled my subscription but still won't refund me. They sent me a screenshot of their tiny fine print that they don't offer refunds for their upgraded packages. Again, I didn't ACCEPT the bundle package! 3 days later I received an email that my supplements were going to be shipped to me. I sent another email and told them I did not want them and to cancel the shipment. Who knows if they did? A company that doesn't take this into consideration or immediately fixes the problem is a SCAM! It's also a SCAM because if you sign up, you don't have a choice. They charge you whether you select the upgrade or not. By the way, don't bother calling their support line, you'll never get anyone on the phone. G-plans, you've been reported, my bank and I will be handling my full refund and get ready for the FTC or a class action lawsuit!

Absolute SCAM. Signing into the app an ad came up for meal plans. I took the quick and at the end of the quiz I was automatically signed up for meal plans. I did not get to choose the meals - 5 chicken meals that I paid around $15 for shipping. The meals were "free" but if I cancelled after getting the meals I would be charged $59. Here's the kicker - I had NO information about this until I tried to cancel the plan. Why did I cancel? Let's start with I never even wanted the free meals. I had no idea taking the quiz would sign me up for the meals and I had no idea what the ongoing cost would be. The meals arrived in 2 weeks (that was odd right?). They are not frozen but "refrigerated" meals. Bad call. They arrived and box was super super damp. Opened it up and the frozen packs inside were almost entirely defrosted. I heated one meal and It smelled a little off. Tasted the chicken and vegetables and they tasted like chicken and veges that had been boiled until every ounce of taste that was ever there was soaked out of them - then they added pepper hahahahaha. Seriously - boil veges to the point of mush, rinse pack them in a little water and then put a little pepper on them. Holy crap - that was the WORST tasting food I've ever had in my life. I'm not being funny - my dog wouldn't eat that. So I try to cancel online but its not an option. I have to call. It says "Don't worry this is a no pressure call". FIrst thing they do is try to get me to sign up for more of that nasty food (which I will be disposing of on garbage day - no way I'm attempting to eat that, it doesn't even smell right). Then she tells me I owe $59 for cancelling after receiving my free meals. Then she goes on to defend them and I asked her if she ever actually tasted one of these meals? Nope. I asked her where I would actually get to choose future meals and/or shouldn't that be something I saw before getting herded into this unwanted free meal sample box anyway? No pictures of the food anywhere... no idea what the future options could be. Just the absolute WORST experience it could have been. And a defensive unhelpful customer service agent to top it all off. RUN do not walk AWAY from this company. They should be embarrassed. What an absolute scam.

I signed up for the G-plans online on May 22 after seeing an ad on Instagram. It offered a 7 days trial, 30 days money-back guarantee, and easy steps to cancel anytime; it also said I would get reminders before my trial ended. On day 7, I got no reminders and was charged $117.00. I never downloaded the app and just wanted to cancel the service. I followed the account cancelation steps in my settings, and it did not let me go; it prompted me to call the customer service number. I called several times, and the answer was always a prerecorded message directing me to their chatbox that would only answer generic questions. I also sent multiple emails until Leah Cady answered and said she was available in the chatbox (guessing this is the name of their AI).
She canceled my account but said I will not get refunded because I signed up for a 'a 3 months bundle.'

I have a screenshot of my order summary showing $0.00 and the total I would pay if I continued the plan after the trial ($39.00). This will match the G-Plans Pro Plan Guarantee, per their terms and conditions operates as follow 'Our Pro plan comes with a 30 day, money back guarantee. If you try our G-plans application as a Pro user and decide it is not for you, you can simply cancel within the first 30 days and get a full $39 refund by calling the G-Plans support team at *******009.'

However, they sent me a receipt for $0.00 charges for a '3 months plan', and on cancelation day, they charged my credit card for $117.00.

There was never a menu showing service options. The plan they offered me said I would lose weight in less than 30 days, so why would I select something I don't need?

This company refuses to adhere to the guaranteed money-back terms and conditions and provides me with a refund. They make it difficult to unsubscribe from their services and have no problem taking your money while delivering NO solutions. They lie and operate as a scam, luring people to their website and app, collecting financial information, and forcing customer payments after requests for cancelations and refunds.

Do not subscribe to G-Plans; report them as scammers on every social media and the Better Business Bureau.