I filled out the questionnaire and ultimately decided I didn't want to spend money on the product... After that I was BOMBARDED with promoting emails that kept offering progressively more free incentives and guaranteeing success. I finally accepted on the premise of "a week of free chef prepared meals & a free meal plan"
Okay... so I join and discover that apparently, to G-Plans, 5 meals is enough food for an entire week! EVEN THOUGH they blast me with emails telling me how important it is to eat enough. Sure. I tried poking around the site and could not even tell when my free trial would end, but DID discover that once it did I would be charged $130+ PER MONTH! I asked the bot to tell me my subscription details and it said 5 months but "NA" on my billing date.
I then noticed that the "free meals" wouldn't ship for almost 10 days, so I reached out to customer support to find out if I would even be able to try the meals before my free trial ended (1 week, not 5 months). The answer is not only will I begin paying $130+/mo BEFORE I can try the meals, but they were going to send 4 more meals at full price (about $70) in order for me to receive the 5 free meals. At NO point did G-Plans communicate this - it required me reaching out directly to support for something else and coincidentally finding out! EXTREMELY SHADY and I will be reporting this to the BBB.
The only positive is a half positive because when you try for customer support through the app, you end up talking to a bot and can only use pre-determined communications... You have to insist on speaking to a real person and it took them 3 days to respond to me. However, once I got that reply the representative was actually very helpful - made me aware of the charges & helped me cancel everything before I was charged.
Signed up, they canceled all my sessions, charged me another $160 after I canceled…DONT waste your $
No communication. No support. No way to cancel. Website difficult to navigate. Terrible experience!
After numerous attempts at cancellation, they continue to ship medication without any professional appointment or authorization. They will not refund the shipments. I changed companies and I don't want their drugs. Some monthly vials only had 3 doses in them.
Stay away. Huge Scam, they charge $600 for their "doctors" and blood tests, none were doctors and most had no clue. They get the type of meds wrong too.
Answer: Agreed! Very POOR customer service. Nice but dumb. I haven't gotten to the refund stage yet... will let you know how that goes...
Answer: I'm going to file in small claims just for the principle.
Answer: That's exactly the same problem I found. Their response was the packaged meals meet diabetic guidelines. But, that means you have to spend more money to buy their packaged meals. More money? What a concept. It's deceptive from the beginning. I can't believe nobody's sued them. There should be a class action suit against them. This is the first time I personally have run into a company that has an F rating with the Better Business Bureau. They have been rejected by the Better Business Bureau. You've got to be pretty bad to get to that point.
G Plans has a rating of 1 stars from 254 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with G Plans most frequently mention credit card, customer service and better business. G Plans ranks 320th among Weight Loss sites.