I made the mistake of signing on to this plan then very unfortunately read the reviews last. They charged my card without my permission on the food they have which said I had 24 hrs to confirm. I didn't confirm but they first charged me shipping then sent the food. I did not authorize either. I called four times so far and no one ever calls back so I could not cancel my account and the food. Very unprofessional company. Good thing I have a good credit card company that understood and reversed the charges. Please don't be a fool like I was trusting this company. My charges are on my statement for Gplan...10.99 & 39.00
My bank put original charge under dispute. G-Plan was unable to reprocess when I called. It required call, e-mailing link for me to reprocess but it was only part of payment, and then a manager to reprocess. The doctor did not show for first scheduled appoint bcse of this billing issue and there was no cancellation e-mail. I had to contact them to find out why. Rescheduled and the doctor didn't show for second interview and again no cancellation notice. They also double billed me for the g-plan directly against my credit card which is on file. After 2 no-shows, about 8-10 contacts, and over billing directly to credit card, I am cancelling. Save yourself time and headache - avoid this company.
I was offered to buy one book, but just a minute later after paying for the book they charged me with annual fee for some weight loss plan!? I never agreed to that. I disputed charges to my bank, but never got back funds. It was on My 17.2022. This year on the same date they are charging my credit card again even though I locked the card because of them. I am disputing charges again, I am so angry at them and my bank too. They are criminals, never responded to may cancellation or request to refund funds.
Box of food arrives broken with contents spilling out and expiring in the heat. You can't simply cancel online. Couldn't get in touch with customer service rep to cancel for 2 weeks. She refused to cancel my subscription and kept offering other options. I've now finally canceled but continue to receive boxes and get charged. Biggest scam I've ever met.
Ok, so I became caught up in the spiel, but before I pressed the process button, I looked to see if this was a one time purchase or a subscription. They did not mention anything regarding any ongoing charges...until after the process button was clicked and THEN they tell you about ongoing charges and jump start fees. I promptly cancelled my account. If you cannot be transparent regarding fees/charges, then we cannot do business. Of course when you go to cancel, they run you around stating that you cannot cancel online but you have to call, and once you call they tell you that waiting times are longer than usual and then switch you to a message bot. Stay away from this company.
Read the sign up carefully. They have a check mark on the form that says it will be billed monthly. I got ill when I joined and they kept emailing me and kept emailing back asking to postpone till I was better. I did not use the program at all and they said online that they will refund the one payment but not the first payment. Now days $40 is lots of money to everyone. SCAM SCAM Scam. Companies that turn it into monthly billing are scammers and just make $40 dollars for nothing at all. I think I have learned my lesson. Now. Will call my credit card company for the first $40 and see what happens
I signed up for this plan at $78 then was charged nearly $300. As soon as I noticed the charge (the next day) i cancelled and requested a refund and was told no because the plan i signed up for was discounted and Exempt from the 100% money back guarantee refund they offered per "Sheldon" that was listed in their site
I signed up for the pro-plan. It was stated in the policy upon signing up, that there is a 30 day money back guarantee. It was under 24 hours of signing up that I realized that the plan and the app where horrendous. I had to call consistently, every hour, for over 2 days to get a hold of someone on the phone, Octavia was her name. She told me that I could not get a refund because I received a new member discount. This was NEVER mentioned anywhere in there refund policy. Steer clear of this company. They are a bunch of cheats. In fact, The better business bureau has received so many complaints, that this company has been downgraded to "unaccredited" with a grade of "F"
They told me my weight loss would be easy for my body type. Once I signed up it was changed to difficult. They have also tried charging my ccard hundreds of $$ I did not authorized. They don't answer phones or return emails to help you.
Beware! I wouldn't give them any stars if I could. Don't give them the time of day! My bank issued a fraud alert the minute I placed the order and they were sure Right! Oh my goodness! They put money back guarantee on everything but when you decide to cancel a minute later all of the sudden oh the pills you ordered that you thought were only $35.00 are actually $135.00; oh and by the way the order shipped even though I cancelled it and surprise it isn't refundable! Just put SUCKER across my forehead because there is one born every minute.
Answer: Agreed! Very POOR customer service. Nice but dumb. I haven't gotten to the refund stage yet... will let you know how that goes...
Answer: I'm going to file in small claims just for the principle.
Answer: That's exactly the same problem I found. Their response was the packaged meals meet diabetic guidelines. But, that means you have to spend more money to buy their packaged meals. More money? What a concept. It's deceptive from the beginning. I can't believe nobody's sued them. There should be a class action suit against them. This is the first time I personally have run into a company that has an F rating with the Better Business Bureau. They have been rejected by the Better Business Bureau. You've got to be pretty bad to get to that point.
G Plans has a rating of 1 stars from 254 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with G Plans most frequently mention credit card, customer service and better business. G Plans ranks 320th among Weight Loss sites.