Gazelle

Shame on me for giving them more than one chance! I ordered an IPhone and they sent an unlocked phone instead of what the invoice and order had indicated. Second time they did not send the correct phone. They send one with less gb than what I ordered and paid for. I called and they lacked the ability to resolve the issue of returning the phone and putting myself out without a phone to use. When I originally started this process I had an old phone to use during the transition.

I was quoted a price for my phone. Sent it in then they said it was wrong & want to keep it & "recycle " it. I said no n send it back to me. Well i never received my phone back or money do I'm out both

I've used Gazelle for 3 devices and have felt that I am received a very fair price for them. The process is easy and shipping is included. All I had to do was pay for a safe and secure box for the devices that didn't have the original box.

Don't believe the offer they provide on line. Once you send your device they will put you payment on hold pending acceptance of a new low-ball offer. You won't even be notified of the requirement to accept the new offer and the only way you will know is from waiting to get your payment and it doesn't come. You go back an check the site and your payment status and then you will see an action item to accept new offer. Total scam.

I bought two iPhone 6S Plus phones from Gazelle. Both needed new batteries within 90 days. With many sellers of used iPhones, a new battery is part if their refurbished phones. Not so with Gazelle.
The worst part is when I sent them a request regarding this through their website, I never got a response. They could have replied and said " we don't do batteries" but instead I got NOTHING for a response. Piss poor customer service.

Sent them a flawless phone, they quoted $202. When the phone arrived they claimed there were scratches and downgraded the quote to $168. The phone had no scratches. I would never do business with them. Scammers. They quote the highest to get you to sell to them but always downgrade the price after receiving the phone.

We got a 10% bonus offer to trade our phones in. We clicked through that link, received the offer sent the phone back in and it was processed. They sent us the base amount but we still havent received the 10% bonus that we were contracted to receive.

I sold them two phones. In both cases they increased the amount they had offered because the phones were in great condition. Very pleasant surprise. Everything went smoothly. Got Amazon credit for the phones. I recommend them.

I shipped an Ipad to Gazelle in excellent condition. The iPad sat on my desk for years and did not have a mark on it. I packed and shipped in the Gazelle USPS box. The box is half the thickness of former boxes from Gazelle. Now they claim the iPad arrived cracked. Too bad for me. I won't use this option again.
Bob S
Massach

The iPhone 6 arrived and I built it with all my data. 12 hours later it overheated and completely died. They want me to return it 'as is' to get a refund; however, it now contains ALL MY PERSONAL DATA. As they then sell off broken phones to an unknown third party and specifically offer no protection for whatever happens to the data, I'm in a dilemma. If I physically remove the memory it voids the guarantee. There is no other way to wipe/reset it, since it's broken. I might be paranoid about identity theft, but Apple recommend never returning a phone without wiping the memory. And Gazelle's own terms spells out that they take zero responsibility for what happens to your data once they sell it on.
Apple specifically address this and guarantee the security of any phone data returned to them - whereas Gazelle gives no guarantee of this and specifically warn buyers that they will sell the phone on to an unknown recycler.

The Gazelle process is easy, fast and seamless. This is the second phone I have sold. I would have just recycled them, but so glad I found Gazelle and was able to make a little money in the turning them in!

They claimed my perfectly working phone didn't work and offered me just $30. I asked for it back and they returned it without the box, cables, or manuals (which they asked for in the description). Now I have a perfectly working phone I cannot sell.

These guys went above and beyond. They no longer buy the iPhone 4s, but I threw my mom's old one in with my 5s anyway, just to get rid of it and didn't expect to get anything for it, but they gave me a few extra bucks anyway! I'm satisfied.

This is the second time i have sold my phone to gazelle, and it was quick and easy. I received more money than anticipated for the value of my phone. The first time, i opted for a check. This time i asked for an amazon giftcard since it'll give me 3% more. As soon as they received my old phone, they emailed me the giftcard right away.

Everything with gazelle was great. They got the boxes out to me to ship to ship my items to them quickly. They processed the boxes as soon as they came in and I had my money in PayPal within a few days of them receiving my items. Thanks for the great service.

I sent them my factory reset Samsung S21 Ultra that had no scratches, has a Verizon sim card with a cover that had a the s-pen in it. Once they had it they tried to say it had scratches, that it was not a Verizon sim card, stated they could not make a call from it (I transferred service to my new phone) and changed their offer from $326+ to $33. When I said no to their revised offer they sent my phone back, without a cover and s-pen. I get it, but still disappointed that they tried to rip me off.

I depend on having a smart phone for work, and when mine broke, I was excited to find a reasonable deal on Gazelle. Ordered a Verizon iPhone 5s and paid for 2-day shipping, arrived on the 4th business day. Then I opened the package and saw that it was an AT&T iPhone 6. Called customer service, and they said they couldn't send me the correct phone; I needed to place a whole new order. So messed up!

I went online and described my wife's phone I was selling. Less than a week later a shipping box with padding and shipping label arrived at no cost to me. I shipped it to Gazelle at no cost to me. Less than a week later I received MORE than the amount I was quoted as an Amazon gift card. I've already applied the Amazon gift card to my account and used it. Perfect!

All I can say is that I have dealt with Gazelle 4 times, and each time they have been excellent. They actually paid me more than agreed because they found the condition of the computer I sold to them was in better condition than I described.

Gazelle was easy to use. The price quoted was the price I received. There were concise specific instructions how to "clean" the phone. The shipping label came electronically and I mailed and received my payment. This is my second time using Gazelle and I highly recommend.

The SD card failed within three months of purchasing. I called but they wouldn't budge about their 30-day return policy. BTW, this phone was listed as excellent.

Last month I went to AT&T to unlock it so I could use it while traveling, but they couldn't since it was still locked to someone's AT&T Next account and money was still owed. I called again, but they refused to listen, as they said if worked on AT&T, that was all that mattered. It clearly states on their website that all phones are free from monetary obligations.

I'll never even think about buying from them again, and suggest you stay away, also!

I had a very good experience with Gazelle. I printed out my shipping label, a few days later I received my money (which I had put on my amazon account). I would definitely recommend Gazelle to my friends and family.

This is our second time using Gazelle. Both times have proven to be worth our time and effort. Gazelle is thorough and speedy in their responses and the process is easy. I would recommend this site to anyone!