Geekbuying

I spent £380 on a electric bike that turned up damaged I've tried to resolve the problem with geek but there not responding the live chat are very unhelpful and the after care too. Stay well clear from there site.

Ordered a pair of headphones. I have issues with the product. Tried contacting them via email... nothing, asking questions... nothing.

Even the damn rating system is made to fit only them. I placed an objective 1 star review 2 weeks ago. I described in detail what are the problems but I still have no answer and the review was not published. Of course adding another review is not possible because the systems won't allow it.

Keep away from these scammers. They allow only positive feedback on their products and no support is available in case of a problem.

LE: The seller returned the value of the item.

Rubbish company ordered two scooters, got one delivered, that's when issues started out of stock for the second one, was told the next week, that week arrived nothing, told a week later, still nothing, now have been told another week. So no contacting my bank and paypal to get my money back. Awful company to deal with lies after lies. Will also be contacting trading standard's regarding this fiasco.

Absolute nightmare dealing with Geekbuying with a faulty laptop.

Order a laptop from them in February. Couple of months later the laptop display started to become corrupted.

Contacted Geekbuying support who claimed a faulty motherboard was not covered by their "warranty".

Offered €50 towards me getting it repaired myself, which is laughable for repair of a motherboard.

After quoting consumer law to them, they then insisted I had to ship the laptop to China at my own expense, even though it was originally sent from one of their European warehouses

I sent the laptop back to them and can see from An Post and China Post that the item is waiting for them to contact customs, but Geekbuying are claiming customs don't have the item.

Avoid these guys at all costs, terrible to deal with when things go wrong. Their tactic seems to delay delay delay until their "guarantee" expires after 1 year from when the goods were received.

I recently bought a gaming mouse (Razer Viper mini) from Geekbuying website and their service was very much satisfactory. They answered to my queries very quickly and I received my product on time (as I was promised). The price was way cheaper than any other online store in my country (India). I got the product at 50% less price. The product is also very good. They had nice packaging to protect the item from getting damage during transport. Looking forward to shop more from Geekbuying.com.

Everything you need is here! I am glad i could save my money to buy here! Thank you for the new 3D printer

It is not often you can buy with confidence but the support given by Geekbuying minimises the anxieties. Their products are well priced and quality good. Jennifer in their order tracking department is efficient and reliable. I have no hesitation in buying from Geekbuying

Item arrived in time, in perfect condition. This is my 2nd order from geekbuying, only have good experience.

Geekbuying.com from my experience has been great over all, iv purchased 2 E bikes shipped to Ireland no problems took 7 days and bike running perfect to this day its about 3 months old still perfect. So i decided to buy another on more expensive and the support was great when i changed my product and they refunded me the difference in price no hassle i recommend using PAYPAL for transaction and great communication from ticket support second bike arrived about 6 days after order perfect condition and i saved money so all round happy :)

Geekbuying.com are a scam company. I bought a treadmill for almost €400. It is faulty, they have kept me waiting for weeks, are ignoring my emails and now I am a lot of money down with a massive faulty item in my house. AVOID, AVOID AVOID. It appears they sell faulty products and do not give refunds. Devastated. Any advice from people in a similar situation on how to get my money back?

Did 2 orders in last months, both were delivered quite fast, item was shipped in one day after payment. My second order, smart band was defective but I have received full refund. Fully recommend geekbuying

2 weeks since I paid, still not shipped out! They say, we'll send you email when shipped. Better to buy somewhere else! This will be my 1 and only order, never again! Banggood - at least you get your stuff!

Buying electronics from overseas can be a nerve-racking affair. I have bought a few phones from Geekbuying now - mainly because they generally work out a bit cheaper overall than the main rivals selling the same, and I've never had an order not arrive.

However, my most recent purchase was the first to develop a fault that required me to use customer service. I was pleasantly surprised by the quick response to my emails, and arrangements were made for me to return the phone for repairs. There were, of course, postal charges involved - but when buying electronics from the other side of the world you have to expect that the significantly lower prices are going to come with some side-effects.

In the end, after the examination was equivocal over whether it was a fault or damage, I was offered a partial refund, which was agreed and paid within a few business days.

I have used them before, and will continue to use again.

I've got a few items from this online store, including a $600 smartphone and a high-end TV box. They shipped it in reasonable time (to Canada) and the packing was well done. I also have good experience with customer service.

I recently had reason to cancel a substantial order with geekbuying. My payment was refunded in full immediately without any hassle or argument. Thanks, geekbuying - I have bought from your store in the past and will do so again.

I am totally satisfied with their speed of delivery such that I got my item just after 7 days since I placed order, even though it was during new year holiday. Their customer support through online chat service is also very helpful. I definitely come back.

Bought 2 tv boxes from their EU warehouse, very good price. One worked very well, the other had defective software. They were very helpful in trying to get it up and running, but the manufacturer's firmware was simply a bust (in multiple versions). They took the machine back, refunded the money in full plus the postage, nad never left me hanging on an email. Overall, I was very impressed, and if the second tv box had worked, it would definitely have been 5 stars. Still, mistakes will happen, and Geekbuying showed that they were miles above most of their competitors in dealing with a manufacturer's issue that they could have easily dodged. Hats off...

I've ordered numerous products from this store and never had any problems so far. The customer support is excellent and very flexible, the shipping was done fast with a priority shipment, which always arrived in around 2 weeks.
The prices are the lowest out there compared to the similar stores.
Will continue to buy from here, highly recommended!

I've received the device with minor discrepancy in technical specification. Then I turned again to the seller. It's operator, Angelina fixed the mistake quickly and arranged sending me a right one. Thanks to customer support for quick response.

Yes it is true that I have receive a faulty Xiaomi product but the refunding process is easier and faster than I thought. I told the support named Bella what had happened to my item and she arranged full refund to me after two email communications.

I have done several purchases on Geekbuying and most of them are pleasant experiences. This is actually my first time received an item that not working as expected. The after sale support acted quickly to make it up so their effort is highly appreciated. Keep all the good work and ideally a better quality control on all your products.

Got wrong charger when ordered some stuff in GeekBuying but after first contact with support team issue was resolved. I've bought converter at local shop and got refund for that.
After Sale support response is quick and professional. 5 Starts
Thank you Elaine

Bought an electric scooter, cheaper than anywhere in Europe. Unfortunately, was too heavy for me, so I made an service ticket, talked with the support, send the scooter back to Poland and got my money back. Smooth, no obstacles. You have to buy a extra option of returning the item within Europe, insurance is also recommended.

They quickly responded to products with initial malfunction.
I lived in Japan,
I was not good at English, mailed support while using translation software, but it was greatly appreciated for being able to respond properly.
Set items are reasonable price.
In other sites I think that it is very convenient because the optional 2 in 1 pc keyboard sells it as a set.