Geekbuying

AVOID! Ordered on the 16th - Still not sent out.

Ordered on the 16th. Still hasn't been shipped (confirmed by courier). They are refusing to refund me and keep insisting they will email with an update on my item. These guys are crooks. I've got a PayPal claim on them now - of course, not response to it by Geek Buying. AVOID

2 DAY shipping is a load of B... S... Placed order on july17/17 received email the next day saying it was shipped. It then took 10 days to access the tracking. When tracking finally works it shows it was sent for shipping on July 25/ 17... 8 days later it is finally in the hands of the shipper as of July 26 it is still in China

I ordered the vacuum cleaner and it arrived regularly on schedule. I am very satisfied with this purchase as I am already a customer of other products of the Proscenic brand. The seller is very reliable for seriousness and very convenient for the prices charged. I feel absolutely satisfied. I will buy again when I need.

I bought an item that was around 7 dollars and found out I didn't need it anymore after it got sent. I tried to contact company to return the item only to be told it would have to be sent back to where it came from in Singapore and I would have to pay for the shipping back which would cost me double the amount I paid for it. Never had this problem with any other online market. Hopefully will never have a need to buy from this place again. Also didn't care for the subtle cheeky response I got from customer service when I told them I didn't want the item.

Note in response to the response from GeekBuying: This was a quote from the last email you sent: If there has no problem we can not pay you the return shipping fee, also we can not give you the pre-paid labels.

So, yeah, giving you my order number isn't going to change what you said in response. You stated you wouldn't pay for the shipping back as I stated in my original review.

European buyers beware of these China "warehouse" companies, especially when a product turns out to be faulty: https://news.escoot.ie/when-eu-warehouse-scam-knocks-you-down/

Had the misfortune of ordering from Geekbuying. Product that became faulty after 6 months and Geekbuying did everything in their power to weasel out of responsibility, including:
- Stating that the fault was not covered by their "guarantee"
- Offering a measly 50 Euro towards a repair
- Insisting I ship the product back to their China warehouse at my own expense
- Insisting I had to ship to their Hong Kong warehouse at my own expense when Chinese customs rejected the item

Eventually got 70% refund after 8 months and 80+ messages back and fourth with Geekbuying "support".

Just want to say that Elaine from ''geek-buying'' customer service was in patient with timely reply by considering overseas customer. In my case becuase of defetced item elaine give me her best service.

The UV vacuum cleaner stopped working under the warranty period. This was covered by the warranty and repaired. They sent a video showing it working. I noticed a detail that have to be fixed in that video, notified them, and it was also fixed. So, a very good experience. On the other hand, following the Geekbuying conditions, I had to pay the shipment to the repairment center (the return was covered by them). I think that the brand should also cover this shipment.

This is the suggested E-Shop site from Smartphone manufacturer Ulefone (http :// ulefone.com/ buy. Html).
Obviously online scam/fraud from Ulefone and Geekbuying to steal customer's money.

They took money (order No. *******) for Ulefone Smartphone and now both playing stupid.
I have sent tons of e-mails to both and nobody is answering.
Even the order vanished and I can't get the status or cancel and request the money back.

Shame on you Ulefone!
Shame on you Geekbuying!

I ordered a drone via geekbuying and trust me, it is the worst purchase I have ever made.

I received wrong tracking details, I had to raise several tickets to get a response. Misleading and contradictory information withing the responses and forget about trying to contact them on the phone, they have the most useless, expensive and unexisting customer service over the phone. You will be listening music for hours and suddently they hang-up the call without responding.

Once the parcel was received, the drone was received broken and at the moment I am in the process of raising a formal complain.

Please stay away from this company.

Have bought a few items from Geekbuying as they are cheap, however my last order went missing from my doorstep. DHL agreed to a claim but this had to be done by geekbuying so I emailed them asking them to do so. Over a month I had emails to and from Geekbuying but all they kept saying was for me to go to my local post office and start a claim? Why? That's not DHL, all they had to do was call/email DHL and they would get the info they needed.
I then filed a PayPal claim and to my amasment PayPal sided with them?
So a parcel never made it to me, I'm out of pocket yet PayPal and geekbuying won't help. What can I do now? Nothing but will be sure to never use geekbuying again this for sure.

Very bad service. After sale support very very bad. Many times did not help and do not answer. I had insurance but the driver ignored him and had nothing to do. Did not even answer

Do not buy on GEEKBUYING

I had bought a mini-pc recently. Upon receiving I faced some issue with its power adopter. The matter was raised Aftersales Customer Service Representative Ms Elaine. She was prompt is resolving the issue. It was Customer Delight service.
I am really happy with the product.

What a wonderful surprise to get professional help from a hard working team of service men. This website has received a lot of flack but it is really what it claims to be. It is a high class and growing website which is fastly becoming a major competitor of online retail.

I bought a few products two weeks ago with DHL Express for fast delivery I was told it's in stock after numerous chats they sent part of the parcel today with DHL economy which means it will take another ten working days and I paid extra for DHL Express. I also told them to refund me if it will take more then seven working days which they wouldn't. Do not buy from this site! If you want a good site never been any hassles buy from light in the box never have any trouble very nice site.

They will take 10-15 days to ship out your order, Big chance that it will be the wrong item. The wrong item you recieve is always cheaper then what you pay for, Sometimes you will get a partial refund and pay for the item you did not order.
To get a refund you will have ship out the product back to them and pay for any shipping damage that might occur. This will take over a month

I had ordered a cellphone, but unfortunately he was temporarily sold out. I was quickly informed, and we have thought about another solution. I regrettably canceled my order, and I quickly got my money back. Until next time. Greetz, Marco from the Netherlands

Before you buy something from them and even when you order, they are kind and everything is fine. But if you have any problem after your order, then forget about it, they are located in China and are not liabe for anything. They even threat their customer when you report any problem after your order.

Wanted to buy another jjrcx11p drone because my daredevil ways finally got the best of the first one. But that is one tough drone. Ordered the first one thru Y5Daddy. Took over a month to get to me, was the wrong drone, (but of equal value) and no carry case. They said they would send and didn't but still with some of the scary stories of Chinese websites I thought I came out pretty good. Now I needed another one and back to scary reviews. Crossed my fingers and picked geekbuying. Ordered it at the best price I'd seen on Wednesday and the next Wednesday it was delivered to my front porch. I was shocked. It was in excellent condition and everything was in there. I'd give 10 stars if I could. All that worrying for nothing.

I bought a smartphone that it was problematic. After I made these people understand that it was faulty, they asked me to send it back in order to get a refund.
Yes this took many many weeks, but I got my money back and even the shipping cost.
This is not the first time I buy from geekbuying but it was the first time I needed help and I got it (consider that I contacted the company of the problematic device (Bluboo) and they didn't even respond to my email)

Excellent after sale service and a very trustful online seller. I ordered an IP camera (Order # *******) but it didn't work. I contacted the after sale service and they offered me a refund. The refund was processed quickly and I was very satisfied with the service. Highly recommended Geekbuying.com for any online purchase.

I already bought many times and many items in Geekbuying.com and everything was perfect, they have the best prices in gadgets and smartphones, the customer service are friendly and effective, I recommend 100% this online store

I had an issue with a Tronsmart charger that I purchased from them. Emailed them my concerns and they responded promptly and processed a refund. If you're having issues with products that you've purchased from them, do not hesitate to contact them.
They are there to help.

1. Easy shipping
2. Fast shipping
3. Great customer service
I purchased a Xiaomi Mi A1 phone. The delivery of the phone was shipped out on time. Will i was waiting for the phone the customer service was very quick to respond to my question and email.
The ability to talk using messenger is just great.
I received the phone a few days before the scheduled time and it is great.
Thanks for everything
Lior. W