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Geekbuying has a rating of 3.7 stars from 943 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, full refund, and fast delivery. Geekbuying ranks 12th among Electronics sites.
Fast delivery great battery for the price range and best customer support fast to respond very happy with everything recommend it
Rubbish company ordered two scooters, got one delivered, that's when issues started out of stock for the second one, was told the next week, that week arrived nothing, told a week later, still nothing, now have been told another week. So no contacting my bank and paypal to get my money back. Awful company to deal with lies after lies. Will also be contacting trading standard's regarding this fiasco.
After a long chat with many requests a real professional, Simon, made me want to write a review right here.
An effective and really polite gentleman answered patiently all of my questions ain a way I felt safe enough to want to order everything I need in many categories from Geekbuying, and I WILL...!
I am glad I had the chance to work with Geekbuying since I am sure of my orders to be on my hands in time and with the best care they could have. The care these Pro's over there know how to offer to their clients!
Happy to do bussiness with you all people, happy to do bussiness with Geekbuying.
This is the first review I've ever written... I am so disappointed with the level of service that GeekBuying provided.
I think we're all programmed to think that if PayPal acknowledges a business that it's a safe place to make a purchase... That is absolutely false, and both parties should be reprimanded.
I recently purchased a tablet PC from GeekBuying, or tried to anyway. After submitting over 10 emails, countless phone calls and instant message requests, no resolution was found. I was only looking for some type of confirmation or update on the purchase I made.
After finally making contact with their service team, I was told the order would be canceled and refunded... That was a complete lie.
DO NOT BUY FROM GEEKBUYING. I REPEAT DO NOT BUY FROM GEEKBUYING.
What a completely terrible online retailer. Like I said, this is the first review I've ever written. I am so mad right now, and I highly recommend you take your business elsewhere.
Thanks.
I am totally satisfied with the willingness and the attitude of the guys involved in the execution of the orders and the ones handling the aftersale matters. It is a trustworthy business and it is always a pleasure to do business with them. Keep the standards high guys!
Regards
Panos GK
Order sent exact as described, quick shipment even it was with regular mail, well packed.
This is not my first buy from them and so far everything went well!
Don't even think about buying anything form them. The service is such garbage you will never see your package despite how much you pay for expedited shipping.
Geekbuying does everything possible to satisfy any problems their customers may have after placing an order. They are very efficient. The welcome is always very cordial.
The communication with them has been a completely waste of time. Do not use this website in order to buy any product! They only care about money. PayPal has helped me a lot.
They asked for sensitive ID information (they explicitly mentioned passport) to "process orders" using broken languages. Most likely a fake chinese website -- stay out of it
I interchanged 4 emails with them according an shipment address change due to an extra fare for a "Remote area".
In less than 2 days everything was solved and they prior my shipment.:-)
Smart watch stop functioning, but customer support did great work after contacted them, sent video and photo proof and order number. Got 50% refund. Thank you!
I made a mistake with my purchase, customer service responded quickly and there was no hassle. Prices are always better on here than competitors, so I'll be shopping here again!
I bought mobile phone on Geekbuyin web store, but i misread particulars and phone was not ussable for my country. Mr. Phice, Customer Service Representative offered return and refund so I sent back the phone to EU warehouse and on my surprise after few days I received fulll amount on my account.
Thank to Geekbuying staff for quick response and quick solution to my case. I bought there some other item and never had any problem with quality and service. Once again five stars for above mentioned company and staff.
I made an order over 30 business days ago but I still havent received the order and they have advised that a refund if any will take at least 3 months time
I ordered small quad part good thing it was only $25... They claim to have shipped the item 32 days after they got my money! I started asking about where the product was about 40 days. The tracking info they provide only shows its in transit. And is been the same to this date...
I have asked for them politely at first to give me further detail where the package is they start out nice saying its on its way be patient. Been asking for refund over last 65 days and they asking me to go to my post office to get a stamp that shows that my post office is launching investigation!. WTF?
They dont treat you like a valued customer... Not sure why Paypal does not do more to prevent them from using that service. That would be a good indicator.
YOU WILL LOSE YOUR MONEY AND NOT END UP WITH PRODUCT!
Have had an incredibly difficult time trying to contact their support system. I've ordered a cell phone 3 months ago in November and have yet to receive the product now at the end of January, I've contacted their support team to which they've insisted it has been delivered according to their end and that I should make a claim, I took their shipping number to several local post offices that say they cannot use the shipping number due to it's unusual format including USPS and UPS, after messaging them back for another tracking number or a post office that I can contact I receive no response because I believe the customer service representative can't understand my English. I just recently sent a message saying "hello" in order to get a response and they responded "yes" Although this is hilarious it's incredibly inconvenient.
I bought One plus 3, which turned out to be refurbished although they assured me that the brand was new. In addition, the phone does not want to turn on or recharge at all. I feel cheated.
Dear Customer,
Thank you for your purchasing from us.
We apologize for the inconvenience it have caused you.
Kindly let us know the order ID to check further details.
If you receive your product, it's ok to send it back to our EU warehouse for a full refund if you don't like it or it has quality problems.
We will share the shipping fee (for quality problem).
Sincerely Yours
Geekbuying Service Team
I purchase Item from Geekbuying and it never came; even though they took my payment. You better check this site and or move to a more trust site... Stay Away.
Dear Patrick A.,
We are sorry for the inconvenience.
If you never received it, please email service_tracking@geekbuying.com for a solution.
Once again, we are sorry for hassle that we made.
Best Regards,
Geekbuying.com
I have bought several items to this shop, with no problems. Last one I contact them asking for an invoice, and they sent it to me next day, without setbacks
Great solve for my problem.
A remote control don't work and after sending a video dimostraction of the trouble, Layla resend to me all my money.
Great Job and great solving.
Very well! Thank you GeekBuying, lThank you Layla!
I ordered a Android TV Box on August 6, today is August 24, have not got it yet, 1st they responded to my email saying be Patient, but then they even did not sent me anything, luckily I paid through PayPal and I made a dispute and I will get money back, these people are con artist.
3762048
Hi dear sir,
How are you?
For your order and case, we checked we already shipped it to you on 17th. Sep before you left this review.
This is the tracking number: YT1623622627200924
Did you receive it now? If not, feel free to contact us, we will try our best to help you and give you a satisfied solution.
Have a nice day!
This was the first time I bought from Geekbuying... Two Funry switches and a Xiaofang camera. All arrived in time. Unfortunately, the camera does not work properly... The webshop has helped solve the problem. Finally, unfortunately, this did not succeed, but this is not their fault. I was all satisfied with everything. I can recommend the shop.
So, I ordered my phone 3 weeks ago and it says on their website that it takes 2-7 days for shipping then 3-5 with DHL yet my phone is still sat in Hong Kong I would not recommend using this website unless you want to wait nearly a month for your product although you were told it would be delivered a week before.
Fast delivery and good services after sell. Price is good, lower than eBay, Amazon,& aliexpress.
More important, any questions or problems always be resolved quickly.
Trust them always!
Oder a phone, all I have see in my order status is "Processing" there is absolutely no communication. Sent several emails, chat online (chat 1/2 then drop out)
Gain trust and grow your business with customer reviews.
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Geekbuying was founded in 2012; Our mission is to devote ourselves to building an efficient brand channel that caters to customers across the globe.
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Dear Auguste C.,
We would like to thank you for your kind review.
We will always do our best to ensure customer satisfaction.
Best Regards
Geekbuying.com