Geekbuying

At all a good service and quality. Sometimes the service need 2-3 days more, but works great as well. It´s now the 5 year ordering at geek and my 25. Order and not my last one.

I'm really happy with my product that I bought from them I was happy that they reply back to my Emails when I had a question Now I'm looking forward to buy batteries for my drone thank you very much Jennifer for your help.

Purchased a Xiami Mi Laptop 700EUR - what arrived was an empty box so this is complete online fraud. The retailer was a YI LIN of Bantain. There is no customer service - I am hoping I get a refund from PayPal or Amex. Avoid this company.

I bought a cleaning robot at GeekBuying since they were saying it would take 2-7 business days to process payment and a few more days for shipment.
After 10 business days the status was still "processing payment". I contacted them and they told me that they would pack and ship on the following days. Then, after 14 business days it was still showing "processing payment". The product was supposed to be a gift, so I need that to arrive on time. If they were taking so long to process payment, which is just a bad excuse in my opinion since I have paid already and so they had my money, I was wondering how long it would take for shipment.
I decided to cancel and buy the same product at another store. I received a message from GeekBuying right away saying that my order had been canceled and they would generate the refund to my account shortly, but it is still showing "processing refund" on my order. I never had such bad experience at any other store. I do not have the product neither my money. I do not recommend GeekBuying at all.

I have ordered from a dozen Chinese sites and this one is the only I had any problems with.
I asked availability for 2 smartphones I liked and they told me both were on stock so I decided to order one of them even if the color in stock wasn't my favourite. I specifically asked which one would be sent faster and they answered any of them cause they were IN STOCK.One week after payment is received via PayPal they send me an email telling me my phone will arrive at their warehouse 3 weeks later because its OUT OF STOCK, meanwhile they promote this batch of phones 30% off the price I paid.
I ask for anything from a refund to another model like the other phone I was originally interested in... THEY TELL ME I HAVE TO WAIT FOR MY ORDER.

MY ADVICE: AVOID AT ALL COSTS

The item that i ordered isn't arrived and the support and service of geekbuying was excellent, they replied to all mails at time and threat the issue as well.

Thanks Jessie of Customer Service Representative in Geekbuying.
With your help, I get 3% off for my new order, and reduced losses for old order.
Good service, good job.

Geekbuying One of the Best sites with lowest Price & Excellent customer service 10/10 Great GeekBuying i appreciate their attention to detail and effort to always follow up with the clients & Answers all of your questions. With lowest Price & highest quality make this site simply awesome I would recommend this site with 10/10 rating!

Unfortunately I had my order misplaced by the post office, however, I received an excellent service to solve the incident, thanks for the geekbuying team!

They have excellent attention! I contacted them for a consultation and they responded quickly and kindly. Very good everything, the prices and quality of products.

I am completely satisfied with the company. They are true professionals. I will definitely buy again. Also fast support for problem resolution.

The article I ordered was delayed so I
Decided to contact customer service in my case, Jennifer Service, she
Kindly answered that the article will be available in 1-2 business days
And will be sent as a priority.

I saw a product there with a really good price, a friend told me, and i bought. Sometime later i had a problem with this and needed their help, so used live chat that solved my problem in 2 min.

This company is NOT TO BE TRUSTED. Happy to sell at discount prices but as soon as something goes wrong, they are extremely evasive and unhelpful. They have appear to have no technical abilities and will not pay for return postage when an item is doa - apparently "too expensive" for them to afford even though this is the terms they sell under.
DISHONEST ~ ARROGANT ~ EVASIVE ~ UNHELPFUL

The customer support is excellent and very flexible,
The prices are the lowest out there compared to the similar stores.
Will continue to buy from here, highly recommended!

I had a fantastic shopping experience at geekbuying. They were very helpful. The prices are great. And the quality of the products is very good.
I'm very pleased.

The customer support is perfect. I really liked the support. One should consult them directly with online chat facility to get the updates on the go. Appreciated (Y)

After I've bought a tv box from them and spent a week installing everything, I restarted the box and the date and time changed to somewhere in 2004. Tried to get relevant help from the after sale support but got irrelevant and non professional answers and needed to wait a day for each answer, while the box working worse each day (restarting itself, closing kodi several times a day, status bar disappearing etc.). Re-installed ROM just to realize it's exactly the same as the one installed, with the same problems. Asked to return the item for a refund and got an answer that you can only return it after a week... bad service and malfunctioned product.
UPDATE (5/2016) - I've sent the item back to the seller for a replacement and got another defective item... they would only refund me if I'll send the item back to them. I should mention that it took them 2 weeks to take the item I returned from the post office and another week to send a new (and defective) item to me. Paypal didn't help solving the problem with them.
To conclude - they just don't care what customers think about them and don't know how to give a proper customer service.

I am a long term buyer from Geekbuying and I must say I am 100% happy!

I recommend for everyone who wants to buy electronic gadget! They have great prices and great quality!

Cheers

Excellent store, they are many times that i buy here and my experience is incredible, their attention to the client is excellent and reliable, their treatment is very kind. 100% recommended..

I found what I was looking for and received it within the delay announced. I ordered by mistake twice the same product and the customer service reimbursed me without problem. Thanks.

I ordered a phone on Feb 12th. And got the package on May 12th. Three months! That was the slowest shipping I have ever experienced. I was not happy about it, but I accepted it. I ordered a phone bundle with case and screen protector. Both the case and the screen protector did not fit with the phone. I contacted the customer service and attached pictures as proof. They replied saying I ordered the case and screen protector for the wrong phone model. This makes no sense as I ordered them through the bundle package along with the phone. They refuse to give me a refund or send me the right case/screen protector, and said I ordered the wrong items. Later they said they would only give me half refund for the case, and no refund for the screen protector. The back and forth went on for more than three weeks, as their customer service only reply at most once per day. The entire process makes me feel like they were trying everything they can to refuse refund and to blame the customer. I shared my story to all my friends, and now warning everyone to stay away from geekbuying. In the last email they sent me, they asked me to come on this site and give them a 5 star review, then I would receive a 4% coupon code. What a joke...

I wanted to buy a Huawei phone not sold in the U.S. They were never able to confirm the purchase and they also held the money in the meantime. Stay far away. Don't buy from China!