• Geekbuying

Geekbuying

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Overview

Geekbuying has a rating of 3.7 stars from 943 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, full refund, and fast delivery. Geekbuying ranks 12th among Electronics sites.

  • Value
    116
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
72
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How would you rate Geekbuying?
Top Positive Review

“Fossibot F2400”

Robert B.
6/11/24

Fast delivery great battery for the price range and best customer support fast to respond very happy with everything recommend it

Top Critical Review

“Rubbish company”

Martin W.
12/9/20

Rubbish company ordered two scooters, got one delivered, that's when issues started out of stock for the second one, was told the next week, that week arrived nothing, told a week later, still nothing, now have been told another week. So no contacting my bank and paypal to get my money back. Awful company to deal with lies after lies. Will also be contacting trading standard's regarding this fiasco.

Reviews (943)

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Reviews that mention popular keywords

customer service (209) customer support (39) post office (13) order number (36) credit card (17)
Thumbnail of user paveli5
1 review
0 helpful votes
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January 10th, 2019

Very good price for drone - redpawz r020 with fpv and remote controller. I'm satisfied.
Fast support and help.
Recommended this marketplace.

Thumbnail of user enriquem19
1 review
0 helpful votes
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July 21st, 2017

Hi, everything with the product was ok and the service technich was also perfect. I recommend total y this site. Thanks

Thumbnail of user henriques7
1 review
0 helpful votes
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November 19th, 2018

I strongly advise to buy from this store.
Very fast to send and fantastic prices.
Álem for very good customer service.

Thumbnail of user brettm29
1 review
2 helpful votes
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September 18th, 2015

Your first mistake was you request if the item was in stock.(umi iron phone)
This is what tore the frabric of time spewing forth the dead eyed customer service toasters.

Second mistake was parting with money.
Compounding your mistake like a zitty teen at a titty bar with a fist full of cash you got accessories and paid for express shipping you poor fool.

Third week and mistake all you've got is some generic mesagess from robot toasters and your hand down your pants so you sa F it I'm lodging PayPal dispute. Oh no you FN didn't you poor fool you bloody told them that brings us too...

Fourth week/mistake you now gave a dam useless screen saver and crud headphones shipped and a PayPal dispute the cornhole toasters are saying you must close before they can post your phone...

Dam you requested a refund and PayPal were provided tracking numbers by the dead eyed toaster that have repurposed your phone into a suppository.
You are now stuck waiting for accessories to put a not as described claim in with PayPal and ship it back too the geek bastard toasters...

Months later you get your refund but now you have to spend the money it on glitter glue to fule your sparkling addiction whilst Master baiting to the animal channel and now there's a robot toaster President...

Thumbnail of user shayak
2 reviews
5 helpful votes
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July 18th, 2016

I purchased a phone from these guys almost a year ago, I sent it in for repairs three months ago and these guys are SNEAKY, and underhanded. I've never dealt with such an unprofessional company. I had to ship the product back right before the chinese new year and then wait 3 months for it to get back to me, which was the most ridiculous thing ever. A 2 month holiday? Are you serious? Then, once the product arrived, WITH scratches on the screen not caused by me, and the fact that I couldn't even login, I had to send it back a second time, wait a month for them to repair it, and I WAS PROMISED it would have the screen fixed, and for all the inconvenience they would send me a case with it, they did not do that either. Some of the worst, most unorganized technical support. After all of this, they offered me a 4% off coupon? Yeah because that's worth the trouble of 6 months of hassle. They didn't even refund me the money for the shipping, they refunded it to the original payment method, which I no longer have access to. They couldn't just send it to my PayPal? WORST CUSTOMER SERVICE EVER! DO NOT BUY FROM GEEEKBUYING!

Tip for consumers:
DO NOT GO THROUGH THESE GUYS

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Thumbnail of user geekbuyings
Geekbuying C. – Geekbuying Rep

Hello sir,
We are sorry for the inconvenience.
We have consulted the issue with our manager, and our customer service will contact you,
We should be able to give you a satisfactory answer.
Thanks for your support and patience.
Have a nice day!

Thumbnail of user jonathank52
1 review
6 helpful votes
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June 7th, 2017

I ordered the GPD Win, a small gaming computer, and was very excited to receive it.

However, after placing my order, it became very apparent that my apprehension to buy something directly from an Asian company was justified.

First of all, I paid $9.99 extra for a carry case to go with it and $5.99 for a screen protector, and did not find out until AFTER I made my purchase that it comes WITH a carry case and screen protector already.

When I emailed them the very same day to adjust my order, they told me it was impossible as they had already shipped it out.

Well this was obviously a total LIE because they provided me wrong tracking information not once, not twice, not THREE times but FOUR TIMES! Four times I was given the wrong tracking information. I had to call DHL to get the correct tracking information.

Not only that, but I paid $12.95 extra for 5-7 day shipping, and it still took a couple weeks to get it. I only found out later they did not ship out out until at least a week after they told me they did, and that it was impossible to change my order.

Once I received the items, the most important part, the computer itself seems great. HOWEVER! The accessories I spent good money on (carry case for $9.99, screen protector for $5.99), were total garbage. The zipper on the carry case broke the first time I tried to zip it closed. It was a cheap piece of garbage generic carry case like you'd seen on ebay for $2-3... and the screen protectors, BOTH of them, were BENT.

So all in all I paid an extra $28 for total garbage between the crap accessories and the faster shipping.

I would NOT recommend dealing with this company unless you are desperate.

Thumbnail of user uljanao
1 review
1 helpful vote
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October 11th, 2018

Very good communication brand NEW' phone that I bought was refurbished. The seller stated and guaranted that it's 100% new but it was not.

Thumbnail of user gersonc
1 review
0 helpful votes
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September 27th, 2018

Great store with a fantastic service and prices. What I like the most about Geekbuying is there service that is always fast and relyable.

Service
Value
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Quality
Thumbnail of user shinjim1
1 review
0 helpful votes
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July 4th, 2018

I ordered one thing and noticed it is not an inyernational version. I got a contact with the service section and I was able to cancel it.

Thumbnail of user steevenm
1 review
0 helpful votes
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January 8th, 2018

From france: A good site, fast cheap and a gold support!
Verry nice price and quality product, I recommend

Thumbnail of user besthss
1 review
1 helpful vote
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February 23rd, 2018

I have already bought various items from this site and I'm satisfied. Once I had a DOA problem with a mouse and they immediately fully refunded me.

Thumbnail of user humphreyo2
1 review
0 helpful votes
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July 17th, 2018

Ordered wrong version of phone so i asked to cancel or change to other phone but they didnt have other model in stock.

Thumbnail of user mariannen81
1 review
0 helpful votes
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January 24th, 2023

I mistakingly bought a scooter from geekbuying, i immediately asked for a refund,12 hrs later iv heard nothing! I want my money back!

Tip for consumers:
Dont

Products used:
Invoice ID
5807791... e scooter

Service
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Quality
Thumbnail of user geekbuyings
Geekbuying C. – Geekbuying Rep

Dear Marianne,
We apologize for the issue that you have not received your order.
We have sent you an email with a better solution for the lost parcel.
Please keep in touch with us via email in time.
For any issues with your order shipping, please feel free to contact us via email at service_tracking@geekbuying.com.
Thanks for your understanding.
Best Regards
Geekbuying.com

Thumbnail of user lucao1
1 review
3 helpful votes
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May 25th, 2018

If you are a lucky person, probably GeekBuying is the best site where buy, but if you are not so lucky, maybe amazon is a better choice.

Few months ago, I bought three android tv box mecool m8s pro w for 32.66 each, but unfortunally one of them has decided to stop to work despite I used it only two or three times, maybe the device is faulty.

After some questions on the issue, the customer service has offered me, first 10 and then an half price refund (16.33), alternativly they asked me to send them the tv box to repair it. Ok, I want a working box, I want to ship the tv box in order to be repaired:
- where? In China even if I bought it from the Italian warehouse. Why in china? I'm in EU, EU has strict rules about warranty, but Geekbuying has its own rules.
- how? GeekBuying has reqested to ship with the cheaper untracked available shipment, probably in this way it can get lost easly

Honestly I accepted the half price refund but GeekBuying has cheated me, I paid 16.33 for an unwanted ornament. Personally I'll never buy from Geekbuying and I'll reccomand the same to all.

Thumbnail of user johannesk9
1 review
0 helpful votes
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July 25th, 2017

I ordered an Xiaomi phone from them. Sadly it wasn't available after i ordered it. But reaction of the service was great.

Thumbnail of user danielb598
1 review
0 helpful votes
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December 19th, 2018

Have ordered the Beelink S Micro PC with a wrong powersupply (US). Shirley exchanged it to a EU one without any question. Thank's for great support.

Thumbnail of user evandrow
1 review
0 helpful votes
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August 1st, 2018

Best place to shop. No other store had the color of the smarthphone I was looking for and I found it here. The service was fast.
I recommend.

Thumbnail of user anaa88
1 review
0 helpful votes
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November 12th, 2018

I recomend very much! The Geekbuying has great products at really interesting costs. I recently bought a cell phone at a very good cost

Thumbnail of user markor16
1 review
0 helpful votes
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October 29th, 2018

Great seller, extreme fast shipping. Very good customer support, very responsive and pleasant. Recomended seller for gadgets.

Thumbnail of user mostafam4
1 review
0 helpful votes
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August 20th, 2016

Basically i live in egypt, but i wanted to purchase a camera for my uncle that lives in France. I ordered a Xiaomi Yi camera, The US Edition because the china edition is $#*! compared to it.

Basically after a day they messaged me on my email asking for ID and Visa confirmation becaause their "risk department" needs them for our own "privacy aand safety." (they need prove that im like real or i own the visa) i gave them everything and after that they messaaged me back after waaiting for their reply for like 20hours+ they simply replied telling me the risk department declined the order and they will refund my money. ("the order is still in the UNPAID Section till now!") - Okay then, i have been waiting for my goddamn refund for 4 days and they still did not refund my $#*!ing money, my uncle will leave the country soon for business deals and they are $#*!ing us up with their ignoring (Messages/mails/live chat useless talks).

I have no $#*!ing idea what to do now like, they make me $#*!ing beg for my money back!, i'm seriously sorry about the swearing.

EDIT: Day 6, the order is not removed yet from the unpaid section somehow, i spoke to them in a livechat yesterday and told them if i didnt get my money i'll report their website because i have evidence of everything they kept on replying with please message the presales for your payment.

Today i spoke to them on their facebook page telling them i want my money now im not going to wait for more. They replied with my message has been sent to the customer service to look right into it. Still nothing happened till now. Lets see.

Thumbnail of user geekbuyings
Geekbuying C. – Geekbuying Rep

3740720
Hi dear sir,
We are sorry for the trouble.
We checked your BIN country is Egypt, and the shipping country is France, it is considered to be high risk. We doubt your credit card had been stolen by others.
So our risk control department had to check your ID information, and then decline your payment.
We did not receive your payment, it is controlled by the issuing bank.
So we suggest you contact your cc company to check the estimate time of the refund money.
Thanks for your kind understanding.
Wish you have a nice day!

Thumbnail of user valmira1
1 review
0 helpful votes
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November 10th, 2018

I Need assistence and i got an excellent service. Thanks GeekBuying to help me solve my trouble (need assistence to change my address).

Thumbnail of user theveniaudm
1 review
1 helpful vote
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May 17th, 2017

Y am very satisfied with the service. Very professional, very fast response, and the aftersale is excellent.

Thumbnail of user venetap1
1 review
1 helpful vote
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July 27th, 2015

My story is long so I will be short - I wanted to order phone and earphones mic for my brothers birthday. They refused to send it because my paypals addres is different from my brothers. I searched for "refund" button or "cancel the order" but they DON'T HAVE. So I write them - 3 days no answer and then I opened a dispute in Pyapal. Somehow on the same day they answered me that they'll do everything needed to send the phone after I canceled the order and opened a dispute in PayPal. After 2 days they posted a tracking number to paypal (they send to my brother the earphones whick cost 18$, but do not send the phone which is 370$) and with singapours mail not with DHL (I payed almost 10$ for that). They wanted from me to cancel the dispute in paypal - but you never have to do that (once you close it you can't open it again). And so paypal considered that geekbyuing send me the order and canceled my dispute. Now I try to show the truth - sending emails to paypal with the tracking information and what they send to me... And that they trick them and me!

Sorry for the mistakes. And never trust geekbuying - they are just scam!

Tip for consumers:
NEVER BUY FROM GEEKBUYING1 THEY ARE SCAM!

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Thumbnail of user annod2
1 review
0 helpful votes
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July 22nd, 2017

Good communication, fast solving issues. Highly recomend.
No worries if something goes wrong with colors.

Thumbnail of user amodp1
1 review
0 helpful votes
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November 20th, 2018

Ordered on 7th, it's been more than 20 days still haven't received the parcel. Order number: *******.

Thumbnail of user geekbuyings
Geekbuying C. – Geekbuying Rep

Hello Amod,
We apologize for the inconvenience it has caused you.
The right tracking information was sent to your email by Sophie Service, kindly check it.
Sincerely Yours
Geekbuying Service Team

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From the business

Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.

Business History

Geekbuying was founded in 2012; Our mission is to devote ourselves to building an efficient brand channel that caters to customers across the globe.
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.

Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.

Company Representative

Thumbnail of user geekbuyings
Geekbuying C.

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