Geekbuying

I had problems with the purchased item,
But everything is resolved without any problems
Tnx Geekbuying.

Ok so about 4 days ago I ordered a redmi note 4 and leeco le pro 3 and yet it still says processing WTF! My opinion this is a shady site so beware!

I have purchased the OnePlus 6t in the black Friday for a Best price, cheaper shipping for Brazilian. Thanks

I made a purchase by mistake, I opened a ticket and they canceled it without problems and they gave me back the moneyI

Bought a FeiyuTech A1000 gimbal - initial shipping cost was $33. 51. 3 days after ordering got an email saying that according to DHL where I live in New Zealand was a remote location so I would either have to pay $32 extra shipping or use a different shipping method. I chose to use the alternative shipping which took 13 days to arrive after initial delay of about 6 days to ship (item was meant to be in stock and ready to ship immediately). Once it arrived I found the package was missing 2 batteries so I contacted their support desk - after 5 days got a response telling me to check the package carefully. Still waiting for a further response 2 days after replying to their "suggestion". Will not be using again

After posting this review got the following email from them:

"Thank you for email and sorry for our delay reply.
Could you please send me the pictures of what you have received and the picture of the machine number.
And kindly please delete your negative review. We will do our best to help you after confirmation.
Thanks again for your understanding and cooperation."

No I will not be removing my negative review - just because after you receive a negative review you decide to try and address one of the aspects in the review does not mean the review as originally posted is incorrect, and to delete or amend it means I am complicit in deceiving potential customers. Also for the cost to buy 2 re-chargable batteries myself I cannot be bothered going through what no doubt will be a long winded process taking weeks or months during which time I would have bought the batteries myself anyway to enable me to use the gimbal to its full potential

I had a problem with a order and and they solved it quickly and efficiently and my name is manolito piesdeplata

I didn't receive the earpods... It was send following the tracking but they couldn't deliver it... It was send back to shipper?

I have a very good comunication with Grace about delivery of my new phone. Will wait and see if everything turns allright.

Five stars given, I have a problem with my shipping and they resolves it very fastly. Thank's to Geegkbuying for their service payment.

Very fast delivery of goods, unfortunately I couldn't pick it up on time (customs duty problems with local DHL in Slovakia), the parcel was returned back to Hong Kong, Geekbuing refunded full price.

Have bought from these guys before, probably spent a couple of thousand here had generally ok service, but this has been a complete clusterf@#$*. Order two mobile at the beginning of February, Grace from geekbuying contacted me a week later saying one of the phones wasn't available, would I be interested in another option, it is $15 cheaper. Sure, ok fine, there was a bit of a time constraint, I needed them for May 15th, just send them. Ok, we will send them out right away! They even speedily refunded the $15! After a month I start checking the mailbox everyday, nothing.
April comes along, starting to get worried. Ok, go find the email with the tracking numbers... oh, they never sent it. Contact Grace (with her email chain). One week later she finally responds, Oh, but you cancelled your order! I certainly did not! And if I did, why was the money not returned. 3 days later, oh sorry, someone mistakenly cancelled your order. Ok, well send it! 2 days later, sorry, we don't have one if the phones in your color! I don't care send whichever. I also look and see that the phone is now $80 cheaper than when I had originally ordered it. So I ask if they can send by expedited shipping, and any chance of giving the discount? 2 days later, sorry, we can't give you the discount, we can give you a $5 coupon for your troubles. And we can't spend money on expedited shipping (plus customs might look at it and charge you). What should we do? Just ship the damn things!
2 days later, ok, we will ship it.
2 days later, shipping email with tracking number
57 days since it was finally shipped out - STILL NO PACKAGE - 140 days since initial order and charging of my credit card.
So moral of the story, if you need anything from these guys in say, I donno, 6 months, DO NOT BUY FROM THEM! And if you get an email from Grace about anything, cancel and go to anther website because your order just fell into a black hole!

Most probably I like the product (look at the title)

It is curious that the number of complaints we handle are due to the fact that we do not know the procedures and processes that are conducted by Internet sales companies from China. Particularly for me it was a very pleasant experience, and no thanks to that I was not charged the customs of my country, nor that the price was less than half of my product, if not for the human service and so high quality it offers Geekbuying. Unfortunately, people who want to save money in their country, are the ones who buy here and not really those who could appreciate everything that may in the future retail sale online. Thank you very much and congratulations, continue with your professionalism and desire to serve your customers efficiently! Es curioso que la cantidad de quejas que manejamos sean gracias a que no sepamos los procedimientos y procesos que manejan las empresas de ventas por internet desde China. En particular para mi fue una experiencia muy grata, y no gracias a que no me cobraron la aduana de mi país, ni que el precio fue menos de la mitad de mi producto, si no por el servicio humano y de tan alta calidad que ofrece Geekbuying. Desgraciadamente, las personas que quieren ahorrarse dinero en su país, son las que compran acá y no realmente las que podríamos apreciar todo lo que podrá en un futuro la venta por internet al menudeo. ¡Muchas gracias y muchas felicidades, sigan adelante con su profesionalismo y ganas de servir de manera eficiente a sus clientes!

Fast delivery. Everything went well!. I will buy again

The only reason I purchased a phone from them was because they offered a 3-5 days shipping with DHL. At the time of buying, the website said the phone was in stock and that it takes 2-7 business days for them to ship it. Took them 2 days to process the payment, phone was ordered on 02/28/2017.

When I contacted them for the first time I knew it was a joke. Their consultant are clearly Chinese which is fine but why do they use a picture of an American looking businessman? Anyway I was told that "the phone is very popular and their supplier didn't deliver it on time". Why would your website say it's in stock if it really isn't?

Contacted them again and was pretty unhappy after having the live chat opened for over 3 hours waiting for someone to show up, they told me they got the phone and it was "being tested". When I told them I didn't believe it the consultant said "THE TRUTH is we won't have the phone until the end of next week as we didn't receive enough phones from our supplier". I was told to wait another week.

Contacted them again and was told that they still didn't get the phone but they will leave a note for their colleagues to cancel someone else's order and post it to me as a priority.

Tried to get them to change my order and send me a different phone but gave up when I was told it's gonna take few days to change my order.

Thought the live chat was a joke so decided to send them an email, after 2 days of waiting I got an email asking me to send my email to a different address as they updated their emails and the one I used was for other queries. You should update your website if the emails are wrong.

The most annoying thing is that they don't take any responsibility and blame their supplier saying there's nothing they can do... Let me help you out here... Don't say you have the phone in stock when you don't.

Trying to contact them right now but the live chat isn't working and it's not the first time it's been like that.
Looks like I'm gonna have to go to my bank and get them to get my money back because I don't feel like dealing with their incompetent workers anymore.

Wish I listened to others before I decided to buy anything from them. All those good reviews here are probably posted by geekbuying themselves.
Guys, save your money, stress and nerves and go find your item elsewhere, you will regret dealing with geekbuying.
Been buying stuff online for years and have never experienced anything like that. Very disappointed and angry at myself for not doing enough research before buying but thought the times of fooling people online were over. Stay away from them.

If geekbuying is thinking about replying to this review with one of their BS excuse, please save your keyboard and don't even bother because there's nothing you can say to change my mind about your services.
Will be posting a video review on my YouTube channel and everywhere else to make sure others don't get ripped off like I did.

Called mjx they said there was a warrty but geekbuy will not issue it so they don't deserve a star in my bool

Upon finding a malfunction in HR 2 watch-Geekbuying after sale service contaced me and after a mutual decision they will refund me.

Great seller, good products, good prices. I bought a lot of products from them in the last 5 years

This service is rly serious.
I know this website like for 2years now and I never have a problem with so, gj to this serious team.

I got a defect and they took it back and refunded me quicker then I ever have gotten one... will use again GREAT CUSTOMER SERVICE

I am very pleased with geekbuying suport, they have respont to me very fast, good comunication and fast respond to my question

Very setisfied with communication. Very professional, recomend 5 stars. Very good products, fast shiping.

I buye xmax decoder an it was delivered in time. But the control was working onky feom som distence. Very bad and disoppintment