Geekbuying

Tres bon sav repond tres rapidement et essaye de tout faire pour satisfaire le client prochaine machine sa sera ac

The sales from European warehouses, like Spain, Italy, Germany etc. are misleading. They give the false impression that the phones and other devices are sold in Europe, so within the European Union, and that they would therefore not run the risk of being taxed with VAT and import duties.
However, when one checks the invoice the join with the item, it says as country of both origin AND shipment, CHINA!
Imagine if one buys something in Italy and has it shipped to Spain, what risk and possible trouble that would be when customs officers see that.
The page where one buys the product does not specify that one runs this risk.
They upped the prices though (which are far higher than buying directly from China, as if the taxes were included.
The phones also do not have at least an English user instruction. All is in Chi nese and one just has to guess what to do, as the software is not up to date and will not function unless one figures how to update it.
Obviously this way you can also forget any 'European level' warranties for that price. They do offer at the end some sort of insurance and some sort of return warranty against an extra fee.
Upon asking them, they confirmed that the customer will run the risk of being taxed and they hide behind some small print on a different page, but who would check that if he thinks that it comes from Europe?
If you buy from China itself, you get the same at a far lower price and the same risk!
The page where one buys the product does not specify that one runs this risk.
They upped the prices though (which are far higher than buying directly from China, as if the taxes were included.
The phones also do not have at least an English user instruction. All is in Chinese and one just has to guess what to do, as the software is not up to date and will not function unless one figures how to update it.
Obviously this way you can also forget any 'European level' warranties for that price. They do offer at the end some sort of insurance and some sort of return warranty against an extra fee.
Upon asking them, they confirmed that the customer will run the risk of being taxed and they hide behind some small print on a different page, but who would check that if he thinks that it comes from Europe?
If you buy from China itself, you get the same at a far lower price and the same risk.
Have you read their responses in 'English'? Well it is often even worse when they communicate by email. How can they provide any proper CS if their English is so poor?
It is also strange that this poor 'English' is also displayed by many of their customers giving them 5 star reviews here and elsewhere.

I am very happy with the phone. Especially I did get it in EU.

I tried to buy a phone with this company. They advertised a phone with a 72% discount. The first time they would not let me pay. I checked with visa. Turned out Geekbuying did not even try to collect payment. So I tried again. This time I paid the order, but found out Geekbuying confirmed a different phone. I e-mailed but did not receive an answer to the question the replied on. So I called everything would be OK, they would send the phone I ordered in the first place.

They however did not. Geekbuying e-mailed that the phones were the same. I e-mailed again explaining the differences. No reaction. Eventually the tod me again the phones are the same. I orderd a Zuk Z2 pro while they confirmed a Zuk Z2. These are very different phones. Eventually I called 3 times to China. Only then did they tell me there was a mistake. However they would e-mail me about it.

Geekbuying then e-mailed they made a mistake with pricing the phone. If I would pay $ 282,00 extra they would sent me the phone Almost twice what they advertised with. So no way. I had to e-mail several times, call three times to China before they admitted their mistake. In the Netherlands they sent you the phone for the price they advertised. Apparently customerservice is very different in China.

So Warning never buy from Geekbuying

As you can see Geekbuying now responded. Too bad, that from the moment I e-mailed them I gave them 2 options
1. Deliver the phone I wanted and ordered in the first place
2. Return my money.
Geekbuying just kept trying to sent me the phone I did not want and did not order.

Other thing, I explained with every contact the screensize isn't the only difference. The phone I want Zuk z2 pro supports the 4g frequencies I need in the Netherlands, the Zuk Z2 doesn't.

I am truly disappointed in the reaction of Geekbuying. If the they wanted to return the money, they could have done this immediately as I asked!

Very good service, fast shipping and great quality. I'm satisfied and will come back buying there!

Hello everybody,
I normally dont write reviews but this site needs a review.

So I ordered a phone at Geekbuying.com and waited, after daily contact to the support, like a month for the package to arrive(I am living in Germany). I was happy when it arrived but I found a smashed, bad looking box inside of the package. When i opened up the box everything was already set up and it looked like the phone was already used.
Besides that, they sent the wrong dash charge adapter which already broke after 3 days, so I wasnt able to charge my phone properly. So I was trying to get the german dash charge adapter for my phone and started texting with the support via E-Mail.
After one week texting via E-Mail to an support man, whose english was like a 4 years old one, he finally told me that they will send me the original german dash charge adapter.
I was happy and thought that this is very kind of them. But after waiting about 2 weeks let this charge adapter ship, I opened the package and what did I see. The same old charge adapter with the german plug on the front, which I already owned and which broke after 3 days.

Dear Geekbuying.com, why dont you send me the original german (eu) dash charge adapter which is like one piece to charge my phone. If I use this small german plug sticked to the US adapter the whole thing will break again in some days and i will probably get an electric shock, which happened once before.

Sry but this isn't good customer service!

It took ages to wait for the support to answer me and they did not helped me... it is sad.
I
Will try again a last time if they can send the original dash charging adapter. If it doesnt work I will buy it by myself.

I AM DISAPPOINTED. I NEVER HAD SOO MUCH STRUGGLE WITH BUYING ONLINE! NEVER AGAIN AT GEEKBUYING!

Have a good day

Cheers

BONJOUR LES VOLEURS CE SITE VA BIENTOT FERMER FAILLITE JE VOUS LE SOUHAITE VOUS ARNAQUER DES GENS A LONGEUR DE TEMPS SAV,,,, INEXCISTANT; GEARBEST LE PREMIER A FAIRE FAILLITTE VOUS ALLER SUIVRE? JE MAUDIT VOTRE PATRON TOUT LES JOURS

Great experience: good prices, fast delivery, responsive support.

'BRAND NEW' phone that I bought was refurbished. The seller stated and guaranted that it's 100% new but it was not.

Emballage top. Constaté un défaut de fonctionnement, j'ai demandé la garantie qui a été traitée correctement et l'appareil retourné et remplacé, exécution correcte. Reçu nouvel appareil, fonctionne correctement. Merci et meilleures salutations. Associé de Claude Chablaix, Lehmann Hans

Great Prices Very Interesting Products Good Website Must Buy From This Site Customers Service Is Very Good And Free Shipping

Goods came fast, reasonably priced and even pretty good customer service. Very satisfied, 5 Stars.

I recommend, best regards. Customer satisfaction is their priority.

Everything was as described and delivered in a timely manner. Certainly recommended

I asked to change color of item and they did it easily! And they shipping very fast.
100% satisfied

Hi. I bought a phone for my wife, a Christmas gift. I paid immediately without reading reviews first. I wasn't thinking. They promised to ship it in 2-7 days. 15th day today and still order not processed. The payment was "processing" for 10 days until I got impatient and asked what was going on. Then they sent me a fake DHL tracking number. Fake as DHL told me they never received the packet. It was Geekbuying what sent shipping info in order to get the tracking number but have never actually posted the phone. Evert time I send an email they ask me to be patient. 6 days later and still no sign of the packet in DHL. But they told me a hundred times it was with the DHL but it is the busy season so DHL has mess and they could not scan my packet for last 6 days? And then last email that they actually only shipped it to DHL and the shippingbis delayed so I should be patient. And the same bullsit they offered me the 3% off coupon to keep me quiet. How naive they are, even more than I was.
Now - I made a huge mistake as I paid using my visa debit. It may be more difficult to get the money buck but Ivona Peskova who reviewed a few posts back is helping me together with her friend in China. Local police was informed of an issue and I'm hoping to get my money back. The biggest problem is I wasted money and time and now I have to spend more to find another present for my wife. Stay away from this site and never buy anything. Let them suffer. Pass it to everyone so they never scam anyone again. Please pass this to all your friends. And do not try to believe their replies to my review if there is any. It will be lies like all of them so far. Just read other reviews first. Too many of is were scammed snd lost money.

And you - people from Geekbuying - I hope you will loose all you have and that you will get to prison for decades. I hope you get sick or die. Whatever to make you suffer for all of us.

To all scammed buyers -please send an email to Ivona Peskova - geekbuying. Fraud. Report (at)gmail.com.

Great variety of goods, low prices, fast delivery. Totally recommended for quality purchases.

Γρήγορη εξυπηρέτηση, άμεση παράδοση των προϊόντων και στις καλύτερες τιμές. Σίγουρα θα ξανά ψωνίζα

Great shop, i like buy on geekbuying, good items and good prices

Received everything quickly, the device I ordered is great

Only very good experiences with the seller so far.

Very good service. Everything was done in an exemplary and professional manner

My experience from transactions with this company is very positive