Geekbuying

I recently purchased an Binai tablet which, over a period of some weeks, did not operate entirely as expected. Geekbuying were patient and helpful throughout this period and even though I elected not to return the tablet, they provided a partial refund.

Device that was purchased is incapable of performing the task it was purchased for (Specifically: Watching 'catch-up' TV)
Despite making it very clear on a number of occasions that I wanted to return this product, Geekbuying insisted that I do time consuming 'updates' on the product, which made no difference at all.
Geekbuying did everything they could to discourage the return of the item, eventually offering roughly half the purchase price as a 'go away' payment. Out of shear frustration, it was accepted.
I absolutely do NOT recommend Geekbuying and will not be using them again.

I did order an item from them and they have delivered on time to my surprise during this awful times of COVID-19, I surely will order again from them without any hesitation. Do not fail me Geekbuying? Keep up the good work for all your customers if possible during these times and through to the future.

I purchased a GPD q9 from their website it stated on their website that it was in stock. 3 weeks later they got the actual product in and a month later I received it in the mail. The product is not work fully there are dead pixels on the screen after emailing geekbuying which takes two days for them to get back to you there's simple answer was well it's still working how about a $5 refund towards it. This company is rip off, being a Chinese company there is nothing you can do about it unfortunately!

I really appreciate Geekbuying.com's customer service. They responded to my emails very quickly and provided the help I needed. They even helped resolve a problem with my product very quickly as well. Thus I really appreciate this store's quick responsiveness and support. I would buy from them again!

I have purchased two phones from here and on both occasions, they have been fantastic. Great prices and quick delivery. On my third phone, I selected the wrong model and needed a refund. Within message, they had resolved the problem and processed a refund. Excellent service all round.

Support really ****. Support is only in the form of e-mails and they reply to your e-mails only once in a day. If you have a problem/question to get it resolve/to make them understand it will take days at this pace. While ordering it was showing Free Delivery but the package came to USPS and support people are asking me to go and pick. How ridiculous this, geekbuying support people are telling this is called "Free Delivery". Support people say whatever and take how much time they want they will take to reply to you but when you have a problem they talk about rules. I want to give less than "1" but it's not possible.

Initially, support people talk nicely but when you have some issue they try to tell that that is not their mistake.

If you buy from geekbuying.com and if there is no issue then no problem but if you face any issue then contacting support will be your permanent job until it resolves or you drop off.

Stay away.

Have ordered here a few times now, for example the phone I have been using for the past two years, which I received within 3 weeks from the moment I ordered it. Last Sunday I ordered something, but changed my mind a day later. I contacted customer service and they cancelled the order for me, and gave me a refund (which I received today).

I bought mobile smart phone in here twice time. The phone was good and service team member also was good. If I have some more chance to buy any others, I would like to use this site. I recommend geekbuying.

I made a lot of purchases with Geekbuying, probably around 40...
All of the purchases are good, they arrive pretty quickly to Israel,
And If something is wrong there's always support, and I was always satisfied with the result.
Thanks.

"this is one of the best online stores I have found, with good customer service, that responds on time, all the time, always try to solve the problem in the best way, we hope they continue to stay that way."

At first I thought that I would have problems because it was a site I had just met, so I looked for recommendations and I ended up throwing myself. I liked it so much, the prices are incredible, and the service is wonderful. I will recommend it to my friends.

I had an issue with a purchase and they have helped me without setting any kind of problems, where any another shop If had ever asked them something like this, as they could avoid responsabilities, they would had ignored me.
Very nice support compared to any another shops.

Cons,
Shipping took long days, delivery time itself was standard from China to Japan, the days between order date and shipping date was too long waiting.
One of three RG35XX doesn't work and color was wrong.
Pros,
Geekbuying is more clear seller, not cheating like Aliexpress, so trustworthy simple shopping like Amazon.
The customer service staff responds very quick and simple discussion after I received the wrong item.

I bought a mi band 3 and it never was delivered, I contacted Geekbuying Support team, they told that maybe the parcel may lost the item, then they proceed to make the refund order. It was very fast and a very good post sell service.

I made some mistakes in my shipping address, and Jennifer (Customer Service Representative) resolved the problem really fast. Also she changed the shipping method to avoid that I pay local customs taxes. Really fantastic service and really fast response.

I will buy again for sure

Great prices and amazing service. I am totally satisfied! Communication with the service department is unbelievable, they are so supportive and clever. The price of the product i ordered was almost half of the price anywhere else. As i understand Geekbuying made a bulk purchase and passed the huge discount to the buyers. Great!

The worst electronics store. Slow shipments, open packages, broken boxes, flawed products, illegal assistance. Do not trust absolutely because there are considerable possibilities of throwing money away

My review has to do with my wrong decision about payment method. Once i saw i had a wrong payment method i start sending mails to change it. Thank God Shirley (customer service) took care of my order and put it un the right place. Thanks Shirley

Since last year I'm a happy customer of www.geekbuying.com. For each single problem or question I always get a prompt reply from the respective department especially the after sales deperment!
Thus, I can reccomend this company.

I ordered a couple of Android TV boxes which didn't do what I wanted them to and returned them within a couple of days. I went through the normal return procedure and got all the paperwork correct, I had the items returned to them at great cost given that they needed returning to Germany. Contacted them several times and although pleasant ineffective. Sent proof that someone at Geekbuying had signed for receiving the return but they claimed not to have received them.

After a bad one star review in Sitejabber they seem to have found the items and refunded the items in full. They asked to give them a good review but I can't as the process was still appalling and aggravating.

I have ordered from Geekbuying a number of times. Once, I ordered a premium xiaomi smartphone which defected within 6 months, however, the geekbuying team assisted in conducting a warranty repair of the smartphone. I was very worried, as I lived in South Africa, and I thought a warranty repair would be impossible or a complex complicated process, but the geekbuying team assisted me every step of the way, and I got the phone repaired at minimum cost to myself.

In all other cases, where I have ordered the wrong product, the geekbuying team went so far ahead as to intercept the shipment & cancel the order, so that I could order a product to my preference. All in all. A very positive experience, and I will continue to order my electronics from this service provider.

After going back-and-forth on the issue for more than a year, and subsequently getting a repaired tablet back, which was damaged, I will report that in the end GeekBuying provided a refund of half the purchase price of the tablet. I was agreeable to the offer and accepted. The amount was refunded and the matter has reached a satisfactory conclusion.