Geekbuying

I HAD ISSUE TO USE DISCOUNT CODE. CONTACTED ONLINE ASSISTANCE. THE PROBLEM WAS SOLVED IN MINUTES. TO MY SATISFACTION. JUST OUTSTANDING ATTITUDE AND HALPFULLNESS.
THANK YOU VERY MUCH.
THE ITEMS ARRIVED NO DAMAGE AND APPROX. 10 DAYS. VERY FAST DELIVERY.
ALL WAS JUST GREAT.THANKS

I bought a product from the store. A week past and i got a meesege from the seller that the item is sold out for now.The seller was very kindfull and suggest me some options and even gime the option to get cupon.At the end i chose to cancel the purchase and i saw the money back within two days. Great service.
Thank you

Customer service did good job to answer my questions. The response was quick and helpful. I wanted to change the payment method and they help me to solve this problem. Thank you

I HAVE PURCHASED FIIDO D2S FROM THEM. FROM THE BEGINNING THE BIKE HAD ISSUES WITH BREAKS AND IN LESS THAN A YEAR THE FRAME OF THIS BIKE COMPLETELY SNAPPED. THIS BIKE IS A DEATH TRAP. THEY DON'T RESPOND TO MY EMAILS AND TOTALLY IGNORE ME WHEN I TRY TO TALK TO THEM ON A LIVE CHAT. AS SOON AS I GIVE THEM THE ORDER NUMBER THEY DISAPPEAR. FOR THE CUSTOMER SERVICE I WOULD HAVE GIVEN THEM ZERO STARTS IF I COULD. PLEASE BE AWARE OF THIS SCAM WEBSITE. ABSOLUTELY DISGUSTING!

I bought goods from GEEKBUYING in July 2017. He send broken goods to me. When i contact aftersale service. He don't respond with this problem. I wait his answer more than 2 month.

I definitely do not recommend that I bought a scooter on September 13,2022, it is broken today, is October 10,2022 And I am still struggling with the service to pick up the scooter and repair the scooter or a refund.

Dealing with customers on this site does not end with sales. I would like to thank Angeline and the whole team firstly for their satisfactory solutions for my after sales problem

I received an very good support with the Live Chat from te agent, he helped me with all my questions. Very prestative person. Now just need to wait my item arrives!

"NEVER BUY FROM THEM. BAD experience overall
After sales support is bad. 2-3/5 days to reply emails. #*******
Received a defective tablet teclast x98 air 3g.
https://www.mediafire.com/folder/a9eutj5z8lws4/teclastx98air3g
Cant sent the tablet back. Not economical for me to sent the tablet. Have to spend $100
Asked for a partial refund of half. Denied to refund.
Paypal also in favour of seller to return tablet for refund."

Geekbuying.com my favourite Chinese gadget store. Good prices, fast and reliable and good customer service. Had some minor Problems that were always solved to my full satisfaction.

Awesome shop, they accept my return for the item that has something do not correct with the description, exchange me for an item I want, with great support and on time!

Excellent, very fast shipping, plus great and honest support for after buying. I recommend.
Bought two products, one was great the other was defective and they did a refund. Honest dealer.

Great online store with friendly informative customer service agents, wide range of products at low prices, I would recommend Geekbuying to anyone looking for a great deal at a low cost

I purchased an item from geekbuying 2/5/2018. Shipping tracking told me the item was on the way. They said the item could take a couple of months, so I reached out to them 4/2018 asking what happened to the item. They told me to wait, because sometimes it takes a while. I asked for a refund when it still hadn't arrived. They then asked me to call the US post office to track down the item, saying it had left china already. I told them I had no US tracking number that I could use. They persisted to refuse to give a refund for the lost item. It is now 7/23/2018 more than 5 months later, and the item is nowhere to be found, this is their response to me from 4/14/2018
"Really sorry to you
Because we met many of the cases that after 2 moths or even up to 3 months our customer received the package very well. So we need to make sure that customer have the post office confirmation about the lost( No matter you get the case number or the email confirmation). We hope customers can understand, sure that it seems a basic rule, but it's also flexible when we are handling all kinds of cases. Geekbuying is a reliable and a responsible company, and we will be responsible for the result.

Sophie
Customer Service Representative
Geekbuying
www.geekbuying.com "

I ordered smart watch, but they haven't shipped it after 12 days from my payment confirmation. They asked me 5 star rating for 4% coupone code for my next purchase.

My order was delayed due to a delivery problem, so I only requested a change of address and I thank Shirley and Sophie for being in constant contact and supporting me so that everything was fine and that was it, my package has been delivered, with a few more days, but satisfactorily, thank you very much from México Geekbuying team!

Very comprencible page, easy to use, competitive prices and excellent customer service, 100% recommended to buy here.

My package has not arrived yet but the attention has been very good

I preordered an alldocube iPlay 50 Pro at €149 from EU warehouse. There was a small delay in the shipment for which I was timely informed and I was also offered alternative shipment directly from China. Finally I received the tablet from Spain with GLS within the promised period. This tablet is an excellent product at this price point and I will definitely buy from Geekbuying again.

They sent a defective phone. Over one year and still do not have my situation solved.
Communication with support does not act and does not provide contact for superior, have to explain the situation in every email over and over again and the problem is not solved or looks like it will be
I regret this buy and if it were now I would never ever done it.

UPDATE: I still keep sending emails and having to explain the situation over and over again with no possibility to talk with someone responsible and it has been MORE THAN ONE YEAR

I ordered a smartphone and it was over at the warehouse. I contacted Geekbuying and they treated me quickly and very well. They already solved my problem. Now to wait for my package :)

Geek buy is easy to find the best deals and products available, im very satisfied with the customer service and they ship very quickly. I get all my phones from Geekbuying.com! THANKS GEEKBUY!

The shipment was very fast, the ordered item was correct, the description of the goods was appropriate and detailed and the price was favorable. Everything was ok.

Bought One-Netbook One Mix Yoga mini PC from them in late June (Order# *******) Found a problem with defective charger, overheating, and constant freeze with device shut down by itself several times. My last draw was that when it wont start and the screen shows info. With error code, that PC has a hardware malfunction and need to be return to the manufacturer. I contacted Geekbuying After Sales right away (attached photo which shows exact problem) but no response until a week after simply saying, Kindly please try to reboot it. If you have another charger, please change it to have the item in fully charged. Any news, please keep us informed... well, the charger never worked from the start and i guess they are probably aware of that. This is a device over $450! And i think that they are trying to avoid dealing with any problem/return. Now, i fear that they are dragging my return request to fall out of their 2-weeks full refund period and it worked. It is now 17days already. If you get a device that is working, luck is with you, but if it does not, please just be prepared for a customer service nightmare and several months i can see for me to fight over a refund.