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Geekbuying has a rating of 3.7 stars from 943 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, full refund, and fast delivery. Geekbuying ranks 12th among Electronics sites.
Fast delivery great battery for the price range and best customer support fast to respond very happy with everything recommend it
Rubbish company ordered two scooters, got one delivered, that's when issues started out of stock for the second one, was told the next week, that week arrived nothing, told a week later, still nothing, now have been told another week. So no contacting my bank and paypal to get my money back. Awful company to deal with lies after lies. Will also be contacting trading standard's regarding this fiasco.
DO NOT ORDER. I bought a phone and it was sent with an incorrect address. Street was missing on label and could not be delivered, so it was returned to sender. I contacted customer service who advised that they will advise their drop ship location to fix the address. VERY OBVIOUSLY THEY DID NO SUCH THING AND MY PARCEL WENT BACK AND FORTH, STILL WUTH THE WRONG LABEL. NOW I SEE IT WAS DELIVERED TO AN ADDRESS IN NSW. VERY BAD SERVICE. VERY DISAPPOINTED. DO NOT BUY FROM THIS SITE. THIEFS!
Ordered for 300 usd with expedited shipping, they took 2 weeks to process the order, then the item failled to clear the custom (probably because they've delared a low price to avoid me tax), Once the item get back to them it was a not possible to get a refund after nearly one week, they don't answer to emails in reasonable time and the chat operators (if available) always lie and find excuses. I've filled a Paypal dipute but they did not answer after 3 days, then I've filed a claim and guess what still no answer after 7 days, they asked me to cancel the disput then they will resend the product, be carefull, never do this, you will lose a way to get your money back. I am considering to file a chargeback with my credit card company, it's the only way to punish them as the will have to pay 100 usd chargeback fee to visa and 20 usd to paypal.
I had a problem with an adapter and the After Sale Support team managed it very well and very kind. We emailed many, many times until the problem was solved.
Excellent service did not have the product in stock but always kept me informed of the order process and once it was in stock I received it in 2 days, totally recommended the geekbuying service
The package was supposed to arrive in 1 month maximum, and instead it arrived in 2,5 months. Nevertheless the product was in its box without any flaws. So, the only problem was the big delay!
I did a mistake and asked them to help me with the problem to deliver my smartphone! We find a solution and they help me very friendly! Perfect service! Thanks a lot
After i bought and got the product,shuld i see very wel in the box of product, beacouse the cartong /package of product was open and i ignored to see how it is and i drived in one month and after it been damaged self.My experince is when you buy of your delivery you must say to them you must package very wel.
They contact me at time for tell me a problem with my order and they gave me 3 alternatives for replace the product. Now my order is coming. I´m very satisfied
Bought from them twice before.
One in June for Egreat A10 and one last August for Egreat A9.
Very reliable service. Prompt follow-up. Highly recommend to others.
Excellent after sale service in patient with timely reply by considering overseas customer. In my case becuase of their timely advice that save my time and money.
The received device was defective. The customer service was quick but unsatisfactory because it only offered a partial refund instead of a functioning replacement or a full refund.
Dear Ian W.,
We are sorry for the inconvenience.
Please let us know your order number so that we can check further details regarding your order issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com
I am very pleased with the prompt service and communication of Geekbuying.com. A very good experience all round and I would recommend Geekbuying.com to everyone.
I paid for my order and got an email that I would be notified when it shipped. It has been 30 days now and still my order has not shipped. When I try the customer service links they do not work.
I ordered a phone in December and a tablet in January. They have never been delivered and their customer service always tries to find excuses but never resend nor reimburse them.
I made a wrong order since last thursday and i send an email to
*******@geekbuying.com, if i can cancel my order, and change it! But till now i didint have any answare, so what can i do?
I have my order in standby (unpaid) and i dont even know why is in that status, and the suport dont realy suport me in that way
Hi dear sir.
We are sorry for the trouble.
Would you mind checking if the email you sent was without the title?
Our customer service will reply you in 24 business hours once they received it.
If the emails not helpful, you can find the online chat for help.
Available Hours
Mon to Fri. 9:00-18:30，GMT+8
20:30-3:30，GMT+8
Thanks for your support.
Have a nice day!
Great service. Always when I get in touch I am very well attended. Geekbuying is the best company selling on the internet in my opinion.
GeekBuying always!
Good service and very helpful persons. When you have a problem there is constant communication. I already have bought a lot of things and i never had a problem with the service
They took my money and never sent nothing. They kept giving me story after story until they said was out of stock and never returned my money it's a scam site!
Prices are ok, sometimes very good. Delivery time could be a bit better but still OK. Service is top in reaction time and outstanding in obligingness. I can recommend Geelbuying.
I ordered an Egreat A5 media player for USD 140 and I received a Vorke Z1 which costs USD 70. I reported the issue and I was asked for a lot of information I provided. I sent a lot of e-mail for a week and after I decided to escalate the issue to Paypal. Today I received a mail from Geekbuying said they were unable to identify if the Vorke was sent out by them (there is their own barcode on the box by the way) and they cannot do anything. After a half an hour Paypal made a decision and I will got a refund. The problem is I had to pay USD 60 import charges and I have to pay about USD 35 to send the wrong item back. This USD 95 will not be paid back, because the decision was made by Paypal and Geekbuying's return policy will not cover my extra costs... I'm 100% sure I will never order anything from them, this was the first and last time in my life!
Hi Dear customer
How are you?
We are sorry for the inconvenience that caused to you.
And for your case, we already informed our aftersale service to contact for solutions.
After we confirmed this issue, our service will give you the refund of price difference or the return address, then you can return the wrong product to us for exchange.
Please do not worry, we are always here with you.
Feel free to contact our aftersale service: support_aftersale@geekbuying.com
Wish you have a nice day!
I had a problem with an android phone I purchased being an unlucky malfunction, when I contacted them bout the problem they gave me all the information about the shipping. After having sent the shipping and giving them the tracking there was a period of time where I didn't hear back from them which drove me to contact them, when they confirmed they had it. The repair was quick and the phone was sent off quickly however I didn't receive my tracking number until I myself sent an email. They have very good customer service that are quick to answer however (probably due to the bulk of orders) you will have to check up on your repair as they wouldn't reach out first.
NOW THAT I HAVE RECEIVED THE PHONE FROM REPAIR I HAVE NOTICED NOTHING WAS ACTUALLY FIXED AND THE PROBLEM HAS PERSISTED WITH MY FRONT CAMERA.IT SEEMS THEY HAVE NOT TRIED TO REPAIR MY PHONE. I WAS THE UNLUCKY BUYER THAT RECEIVED A DEFECTIVE PRODUCT AND NOTHING HAS BEEN DONE TO FIX IT.
THEY ASKED ME TO RETURN THE DEFECTIVE ITEMS WHICH I DID! AND THEY ALREADY RECEIVED IT BACK COZ THE SHIPPING TRACKING SHOWS THAT THEY ALREADY RECEIVED THE ITEMS! AND I EMAILED THEM ALREADY, BUT THEY ARE NOW MIA! BEWARE OF THIS SELLER! BEWARE OF THIS COMPANY! THEY ARE SUCKING THE MONEY OUT OF YOU! SERIOUSLY! DON'T WASTE YOUR MONEY ON THEIR ITEMS! DON'T SHOP ON THIS COMPANY! I'M NOT GONNA STOP UNTIL I RECEIVE MY REFUND! I DESERVE TO HAVE IT BACK! IT IS MY RIGHT TO GET MY REFUND BACK!
ORDER NO: *******
Gain trust and grow your business with customer reviews.
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Geekbuying was founded in 2012; Our mission is to devote ourselves to building an efficient brand channel that caters to customers across the globe.
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Dear Allah S.,
Thanks so much for sharing your experience on Geekbuying.com.
Customers' satisfaction is our ultimate goal. We will continue to serve every valued customer enthusiastically.
Welcome to revisit Geekbuying.com for all our latest offers.
Best Regards
Geekbuying.com