Geekbuying

I bought a product and I canceled one because of my personal reason.
But they did my cancel order generously!
Their support is very good! I promise I will buy products in my future.

Do not trust these. They deliver defective merchandise and then do not want to pay you back.
THEY HAVE CALLED ME LIKE, TO SAY THAT THE MOBILE WAS DEFECTIVE. AND THEY DID NOT RETURN ME THE TOTAL MONEY. PAY THE SHIPPING OF THE PACKAGE AND WITH THIS AND THE PRICE OF THE MOBILE I HAVE PAID 78 EUROS OF MORE.

The best price among the various known Chinese sites.
The customer service is concerned about the customer and wishes to bring the best satisfactions.

This is the first time that I have used Geekbuying. Their pre-sale and post-sale service were exceptional. Their professional service assured that I will be using GeekBuy from now on.

Prices are great, and Jennifer was very helpful in following up on my order when I had some questions about shipping. Would definitely buy from them again!

Ordered a small drone intended to be a Christmas gift for my dad, with an extra battery--this was on December 18. Was hoping to receive the item by Christmas, but anticipating a holiday rush I expected the delivery to most likely be closer to New Year. As a form of precaution I opted for the additional $20 3-5 day DHL delivery fee anyway.

On the 19th, however, I receive the following email from their customer service address: "Unfortunately, DHL shipping company couldn't ship the item with battery for safety reason.

Kindly let us know if you can accept the shipping by Free Registered Airmail (est. Shipping period can be up to 15-30 business days)?

Which no need to pay more fee."

I responded with "If I agree to shipping by free airmail I want a refund for the shipping fee I paid for. Otherwise I would like to cancel my order."

After that email I received no reply, so I tried their website chat feature. The agent on the other end verified that they will refund the DHL fee if I agree to regular shipping, but that would mean a 15-30 business day delivery schedule. At this point I decide it's not worth it, and ask for an order cancellation. After that last line, CRICKETS.

Why would you offer a DHL option if it isn't available? Why is your customer service so abysmal? Why the runaround with cancellation requests? This feels like a $#*!ing scam. I want my money back, and I want it stat.

NEGATIVE experience of Geekbuying.com purchase and service.

Incorrect information on Geekbuying.com (Cube Iwork8 wifi with 5000 mAh battery). Prior to purchase I requested confirmation that it was 5000 mAh and not 3300 mAh battery. Geekbuying confirmed by email that it was a 5000 mAh battery.
I therefore thought Cube had upgraded the battery of the wifi version so I ordered one from Geekbuying.com.
Received with 3300 mAh battery. When I indicated the problem, they checked with Cube, said sorry for the errors and corrected their website but refused to replace tablet received.
Impossible to return tablet received without paying return shipment to China (27 euros). Impossible to use Spanish warehouse for return even though they charged me an extra $2.99 for this service when I ordered.
After many email exchanges without getting anywhere, I mentionned PAYPAL dispute. Their response was that they would also charge me restocking fee, plus any repairs if the tablet was damaged or scratched. As compensation they offered me $10 refund if I kept the tablet.
To end the hassle, I will keep the tablet with limited battery life (about 3 hours of light use). Will try to sell tablet, probably at a loss, but less expensive than return to China.
Obviously I will NOT use Geekbuying.com for the replacement tablet and I would not recommend anyone to buy from them.

Verdict: Even though they have the Paypal buyer protection logo on their website, Geekbuying.com is not to be trusted.

I placed my first order with them a month ago and chose DHL expedited shipping (extra shipping fees).

For DHL they promised around 5 business days for shipping...
Oh, how naive I was to believe in these unicorns...

Guess what?! After one month I contacted them back to ask about the whereabouts of my package. A part of it was sent with a Chinese shipping service (SF-Express), and not DHL, as I chose and paid for!

This partial order is lost in the mail - I didn't get it and the tracking number says it's been in Spain for 2 weeks, just sitting here... somewhere.

The second part of the order wasn't even shipped!
Only when I contacted them repeatedly they told me it wasn't shipped and the products are not available any longer, so I should chose something else.

Needless to say, they didn't mention which products were sent and which weren't - Geekbuying just doesn't care about you.

I wonder, what would have happened if I didn't ask about the package?
Geekbuying doesn't give a rat's aas about you... for them, you're just another customer that's going to get lured by good prices and end up being scammed!

I required a refund and I'm committed to wage war against these scammers. The world needs to be aware of their practices!

I'll contact the Spanish Customer Protection Agency to file an official complaint. I wonder what they'll have to say about their tax evasion: all packages are taxed at $20 and declared as 'chargers', no matter what you buy.

Don't buy from them, don't recommend them, don't make another potential customer lose their money!

Stay away!

I purchased a smartwatch that already doesn't arrived, but it's good site, you must not change your shipment cause your area is a remote area and pay $30 or make free loooong shipment

I like the sortiment of this store. It is very rich and exciting and the prices are good. So, if you need some smartphones or headphones, you'll find lots of good offers there.

SCAM! SCAM! SCAM! DO NOT TRUST THEM! They sent me damaged product, which was a 3d printer and than after a month of email back and forth I opened a paypal case because they wouldnt respond. Thankfully i used paypal. After they responded they promised me they would refund me for the shipping too which cost over $70 because its heavy. I Returned it and never received the refund and they are not replying. VERY DISHONEST AND SHADY!

Warning for fake reviews or censored reviews at Geekbuying!

I bought a tablet which should be a really great tablet according to existing user reviews and description. But in reality it is a really useless tablet. Other "customers" who wrote reviews for this tablet must be fake reviews or they are complete idiots.

After I realizing that the tablet is really bad, I wanted to warn other potential buyers by writing a 2 star review about its problems, but Geekbuying never published it. I tried to send reviews 3 times but same result, it is never published. When searching other Geekbying producs I can only see 5 star reviews everywhere which will give the impression all their products are great. So it is a big scam, selling products with fake and/or censored customer reviews, often also with wrong description.

First line support they know nothing and give useless answers. First after the case been escalated you may get a better answer but their answers are usually they accept returns and I can buy another product after returning it in perfect condition (so they can sell it again). Since I have to pay for return shipping and there are no guarantees they will refund me, then it is often not worth the troubles.

Some other sitejabbers may believe Geekbuying support is great, but keep in mind it is hard to get an good support from them. There are many errors in their products description pages (maybe due to copy descriptions from other similar products without checking it up first).

I had the same problem with two different shops. First i bought an android tv box (Alfawise Z28 Pro) from gearbest which worked only for one day. I send them email and they answered very fast and after the suggestions from them didn't work they offered me only one day later full refund. GEARBEST AFTER SALE SUPPORT 10/10. After one month a made the mistake ordering from geekbuying because of the european warehouse. I ordered H96 PRO Plus for 67.76.The item worked well for two weeks, but suddenly stopped working. I contact them with photos and videos and after one week they answered with a typical email, i answered back that the item still dont work and thats it. After two months and many emails to them i am still waiting for a response. GEEKBUYING AFTER SALE SUPPORT 0/10. They don't even answer.

On 11-07-2017 I ordered a waterproof Blackview BV7000 pro. After arriving at my destination for three weeks, my little girl escaped into the water knowing I was waterproof I did not trouble but after half an hour it closed and did not start. I talked to the Geekbuyng and sent it on the warranty on 14-08-2017, and on 25-10 I was told that if I want to pick up the phone I have to pay 159 usd, since I paid on him 170 euros and since then he constantly pressures me that if I do not pay 159usd I can not get it anymore Does it mean that the guarantee Geekbuyng offers is of no value. I will not stop here but we need to know from which online stores to buy

I see that most people here have positive experiences of Geekbuying. And I understand that when everything works out good it is positive. But not so when the product delivered show up as DOA (dead on arrival). That happened me with a fairly expensive item worth about US$ 230 from Geekbuying.

Ok, after a long delay with videos that proofed my case, they acknowledged that they should pay back my money. Also the freight costs of the return, on slightly more than US$35 for the cheapest way of transportation. I also claimed for the quite unessecary customs costs of US$ 27, as the item sent, was faulty from the beginning.

Ok, long story short. After 20 emails to them and back, I finally got my money for the item and had many struggles to get back only a part of the freight costs. They had initially fully agreed upon those, but when it came to reality, they did not want to pay more than just over half of it. US$ 20 insted of 35.

So after a long wait for the item, and then after that, also more than a month of struggling I lost US$ 42 on this business with Geekbuying. For nothing!

I understand that people are positive when things go right, so also for me, but when it works out wrong, there are better companies to deal with. I have much better experiences with both Banggood.com and DX.com. And yes, it has gone wrong in some of their businesses too, but they treated their little customer much better.

Can say that Geekbuying got excellent after sale services. Thanks to Phice for solving my case. They solve my case so fast. So i would rate them 5stars.

5 Stars Service. My Cellphone arrive in 15-30 days as expected and everything is Fine.
So, my first experience in ordered from Greekbuying is good and on next orders I expected the same Service.

I found the lowest price on the web and the shipping is so fast!

I bought 2 smartphone xiaomi and im waiting for a tablet from it stock, i hope i will recive soon

GeekBuying was difficult to reach, gave unreliable information and didn't deliver. Bought a robot vacuum cleaner which was in stock according to the website (24 in stock). The order then was stuck on the processing stage for about 12 days before I replied what was happening, as their "probable maximum" of delivery days was getting closer. Didn't hear from them for days and inquired via a chat. Kind woman replied my order wasn't available, despite the site still claiming having 24 in stock. It would come later. Email finally responded a few days later with nearly incomprehensible English with the same story. Days later they informed me I needed a different more expensive delivery service, which I accepted. Even longer they replied that the extra items in the package weren't in stock and if I wanted to wait on that. I declined and after a few days I recieved all money back, with the exception of the extra paid for the other delivery service. After some more emails I received this back too.

Excellent attention from their staff, they answered all my questions and doubts, the products are quality I highly recommend Geekbuging.com for their products and quality of sales

I had a problem with an article. I wrote to the after sales department and they gave me a quick solution. I am very Happy with theír service. Very recomendable.

Hi,

I purchased the GPD Pocket laptop from the geekbuying.com warehouse in Germany, after seeing the announcement of this product online.

The GPD Pocket has a very fast high end 4 x core Atom processor, plenty of RAM and SSD storage space to make this a responsive and useful touch screen laptop. Its faster than the Windows Surface 3. (not the Pro model).

Its so light and easy to pack makes it highly portable device. The build and screen quality is excellent and pretty much equivalent to Apple's products. I had a small problem with the Windows Home license (nothing to do with the GPD) and the Customer Support Agent, Una, attended to this quickly and very professionally, thereby resolving my problem.

Cons:
You can't run too many programs at once as it loads up the smallish processor, otherwise its quick enough. Screen 7" size might be to small for someone that likes a big screen surface. Using the 'Hide Task Bar' Setting, and increasing text size to 235 magnification, helps.

There is lots of online support for Windows driver installation and compatibility here: https :// gpd. Wiki/index. Php? GPD%20Pocket (Use 'translate').

I'm very happy with my purchase and with geekbuying.com's price, excellent FAST shipping service from Germany, and their after sales Support.

Happy computing! (Geekbuying Order #*******x).

Im so happy about the client support they are so nice and kind help me with and order that couldn buy i definitely recomend it very good service and fast responce.