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Geekbuying has a rating of 3.7 stars from 943 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, full refund, and fast delivery. Geekbuying ranks 12th among Electronics sites.
Fast delivery great battery for the price range and best customer support fast to respond very happy with everything recommend it
Rubbish company ordered two scooters, got one delivered, that's when issues started out of stock for the second one, was told the next week, that week arrived nothing, told a week later, still nothing, now have been told another week. So no contacting my bank and paypal to get my money back. Awful company to deal with lies after lies. Will also be contacting trading standard's regarding this fiasco.
I ordered two Kugoo electric scooters from geekbuying to Greece. M4 and M2 PRO. I received them after 10 days and on the first ride both of them stopped working. Kugoo M4 showed E-006 and Kugoo M2 PRO is just dead, doesn't respond to anything. I have sent multiple e-mails to the after sales service as well as to the live chat which constantly addresses me to after sales and nothing more. After one week that they keep telling for a replace while I was asking for a full refund, they told me to inform them about the shipping cost of the return in order to answer me if they will cover it! They do not give me a RS Label for UPS and they continuously asking me to inform them about the cost. In addition, today when I reached live chat for one more time, they showed me a screenshot of a fake discussion between me and after sales. Now they tell me that after sales is off to work for now and they will respond now. So to conclude, I paid over 1000 euros for two defected items and now their after sales service asks me to pay the huge amount of return without offering RS Label (return services) and without knowing if I am going to get full refund. If I won't get full refund excluding shipping costs of return I am going to sue geekbuying and I will address to european consumer advocate.
So, do yourself a favor and buy anywhere else but on this site.
This is Great Site with soo much discount . service is great and customer care is also freat.. they ship as soon as possible .. try and have a great experience .. happy shopping
Great seller. Great products, I loved it. Once I didn't receive one product because of my country courrier, but Geekbuing kindly returned my money back.
Super recommendable!
A long story short ~(7 months) my TV box had to be repaired after 2 months.
I had to pay for shipment to China (weird) to have the box repaired.
After repair it was shipped to a weird address in Canada by GeekBuying.
According to GeekBuying after many many email inquiries the TV box was destroyed by customs (weird).
As compensation by GeekBuying I was offered ~40% of the purchase only
I am now (again, many many emails) asking for a 100% refund as I shouldnt have to split the loss due to a business error, right?
Very frustrating...
I had to pay shipping cost for repair
I took GeekBuying ~8 weeks to repair
GeekBuying shipped the repaired unit back to a weird address
After ~ 7 month GeekBuying claim the box was destroyed by customs in Canada ( post office tracking doesnt indicate that it was destroyed!)
Now I have to share GeekBuying business risk?
These conditions are not part of the small letters!
GeekBuying is having a insurance to claim
All still in warranty period!
How to escalate this issue so I can get my full refund?
Any suggestions are very much appreciated?
My recommendation for what its worth:
Find a North America based seller and avoid a Chinese. Its better to communicate, no endless shipping time, they dont change rules on you in time when it is convenient for them, proper escalation processes, etc
We ordered a drone. Quick delivery. We had a few questions after receiving the drone. The aftersale support responded quickly and satisfying.
Thank you Elaine!
Ordered multiple bottles of resin, but accidentally ordered the wrong colour. Contacted customer support and the issue was resolved quickly, and recieved the resin I intended to order.
Dear Edward P.,
We are glad to help every valued customer at Geekbuying.com.
Please feel free to contact us with any issues.
Best Regards
Geekbuying.com
Ordered a phone with delivery 5-7 days with TNT.
After a few days, once they had my money in the bank, they tell me they can ship it with TNT and can offer CHINA POST 30-45 Days, *******@inbelievable. So I asked if they can deliver to my Hong Kong address and i will sort the shipping from there. OH NO! They don't know anyway to ship in their own country... absolute bollox! So now its 2 weeks and i am promised a refund and still waiting! NEVER ORDER FROM THESE IDIOTS
Hi dear sir
So sorry for keeping you wait so long.
Could you please tell us your order number? We'll try our best to help you solve it.
And we are sorry for that there is no TNT in our HK warehouse, so we have to ship it out by registered airmail.
And if you want we send to your HONGKONG address, we can process for you.
Maybe there was a misunderstanding.
Hope the problem has been solved somehow.
Wish you have a nice day.
Sincerely,
Fiido L3. They previously said they would help me with my bike and gave me an address. But the man at the address does not know and does not repair the bike. It truly is the worst site in the world. They directed me there without contacting the repairman. I haven't been able to get my bike repaired for about a month. My warning to everyone, do not buy anything from this site!
Today is November 8th and they still haven't put the engine on the road. Enough about an incredible site. Give my money back. I want all my money. They couldn't fix a bike for 2 months
I still haven't received any results regarding my transactions. They respond to emails within 2-3 days. Don't buy anything from here. They could not verify the address for 1 month. Finally, I asked for a refund. And I'm still waiting for them to come back. I was doing Deliveroo in Dublin. But I haven't been able to work for 2 months because of this company. They have to cover my losses. Because they couldn't repair the bike for 2 months. And I wrote in my first email that I was working as Deliveroo. But they don't care. They absolutely don't care if your products break.
I am attaching the date I first sent an e-mail as a photo below. The date is September 27. That's incredible. The worst site I have ever seen in my life. Who will cover my 2-month loss? I haven't been able to use my bike for two months? Even though it is under warranty!
Tip for consumers:
I advise people to stay away from this site.
Products used:
I bought an electric bike, but I couldn't get it repaired for 1 month. They are keeping me busy. They respond to emails late. They won't take my bike back. All they do is stall.
Dear Ufuk,
We sincerely apologize for any inconvenience that had been caused.
Our customer service team will assist you to repair the product.
Please check your email for more details.
Best Regards,
Geekbuying.com
I had a problem with a product and contacted support, i was replied very fast with a proffesional answers and guidance.
Great support with fast answers!
Thanks
Purchased Xiaomi phone an had delivery problem. The costumer service representative gave me efficient management and quick response.
Recommend GeekBuying.
One week waiting for mobile phone payment confirmation (should be processed within 24h). Can't get any information from their support. Worst experience ever regarding china shopping.
Tip for consumers:
Do not buy from their if you don't want to have nightmares
Easy to navigate, a great range of products. The Brazilian mail postage service had lost my order, but i received my money back.
I purchased Self Balancing Scooter at Dec 1st 2015 to get to my husband for Christmas. I paid almost $100 for Priority Express shipping that they claimed will be delivered on time.
Firstly (one week later) I got the email from customer service that the product I ordered is too popular to meet all demand, and ask me to wait few days until more come from the factory and then they will ship it asap. I said OK, just make it here by Christmas. As promised in few days I got shipping confirmation (Dec 14th 2015) firstly without tracking information but then one day later with UPS tracking number. But then no update on the stacking info what so ever. I was contacting tracking support team multiple time. And they keep asking me to wait. Already after Christmas (Dec 29th 2015) they told be that my package was delayed because of holiday season peak and never made to the plane. Ask to wait again.
At this moment I already missed the date to give it as a present and just wanted it to be delivered some day (because my husband wanted it so badly).
At Jan 13th 2016 they told me that there is no proper way to ship this product... because it has so many batteries it hard to go through customs...
Really?!?
If you don't know how proper ship product abroad don't sell it... or figure it out. Simple business rules.
Jan 20th 2016 they told me that they finally receive package back from custom and will refund my money in 48 hours... will see.
The worst buying experience in my life!
Tip for consumers:
the have no idea how to work with customs.
if you order something expensive probably will never receive it.
at least can hope for refund. just don't waste you time
Guys; Seriously... KEEP AWAY FROM GEEKBUYING.COM! I ordered a cell phone for $425.00 US Dollars and I was very happy when they send me a track number in less than 5 days. Unfortunately, the phone they sent me was a Use/refurbished/returned one! I was Stoned when I opened the package to find out that the phone was not new and that some accessories where missing (screen protector, power adapter), and the phone was already setup by the previous owner! When you turn ON a new phone, you are supposed to si the Welcome Screen right? The cables are dirty and scratched, the inner box was unsealed and scratched as well. I sent a message to Customer service at GB, they answer 2 days later saying that they can't find my order number and saying that it looks like I bought the phone somewhere else, etc. Then I sent them a copy of the invoice and then they admitted that the phone came from their warehouse. It have being impossible for me to return the phone, because they do not want the phone back and never tell me the return address or instructions for me to return the phone. Today they sent me a message offering me $20 bucks for the mistake and saying that the phone was open at the warehouse to tested. That is B. S...! I already Contacted eCommerce.gov and they will review the case and will contact the Chinese Authorities to investigate mine and other complaints that they already have about this online scammers! If you don't want to lost your money and time, KEEP AWAY FROM GEEKBUYING.COM
Absolutly horrible website. Purchased 2 cell phones worth 420USD in total. First got a message from them saying that the order is of very high value and the region from where I am shopping is high risk so I must provide additional proof of identity. I did send all the details and the charged my credit card for 420USD. After the charge I get another email saying my zip code is incorrect and I cannot DHL my purchase to this location. I tried to explain them that for last 8 years I have been getting items delivered to same location via DHL. Didn't help.
Then I decided to request a refund. Their live chat service is unavailable 24x7! The one time I could chat after like a loooooooooooong wait, as soon as I said I want a refund the agent simply ignored me. I tried calling the number on their website and I always get a busy message. I have even emailed them asking for refund and I got no response. I hope they do not read this and respond saying the zip code is incorrect because that's all the agent kept repeating throughout.
Will never shop from these guys again.
Excellent web, good prices with a lot of promos. Really nice after sale support (Ms. Jennifer was really helpful).
Order No. *******
I bought this Jumper EZbook 3SE 13.3" Notebook Laptop Intel Apollo Lake N3350 2.4GHz 3GB RAM 64GB ROM Windows 10 - Silver and can say it is a very good deal.
It had a small keyboard fault and Customer Service was brilliant and problem was dealt with in a mutually accepted way. Thanks
Value for money this a great little device. Highly Recommended
Tip for consumers:
Be patient as I noticed some items can take a while to be shipped but it is generally marked if so.
Geekbuying is the best prices and service actualy, they gave you back your money they got all the solution of ur problem great costomer support
Love love love
I ORDER AND XIAOMI SPORT CAMERA AND ACCESORRIES AND THEY SEND ME JUST CAMERA, AFTER 16 DAYS (THEY SAY THAT DHL EXPRESS IS 3-5 BUSSINESS DAYS).
THEY RESPOND AND TELL ME THAT THE REST OF MY ORDER WILL BE SHIPPED, BUT THERE IS NO DATE OR TIME OR WHEN WILL DO THAT.
AVOID!
Hi dear sir,
Sorry for the trouble.
The camera you ordered is located in our HK warehouse, and the accessories are located in our mainland of China, we have to ship them out separately.
And the camera was shipped to you by express delivery, the accessories will be sent out with registered airmail.
And after we sent them out, you can receive the tracking numbers.
Thanks for your kind understanding.
Wish you have a nice day!
Great service when using consumer support, after purchasing my MI Pace smartwatch, the product was sent as requested in the messages and the purchase was successful.
Ive contacted costumer support before making my purchuase to ask them if they had stock of what i bought after paying they told me they didnt have any stock and they wont give me a refound unless i want to wait a month for them to do it.
Dont buy here this website is a SCAM with tons of FAKE REVIEWS
Okay, so I ordered a Xiaomi Redmi Note 4 Pro on the 24th of July 2017. And I honestly have been impatient to receive it. I live in Canada, and I chose the 'Registered Airmail', they are shipping my order through SF Express. And I'm freaking out because I've already paid via PayPal and I've been reading the reviews... so my order might come within a few days and appear to be fine, or it might come after a longer wait and turn out to be DOA (which according to customer reviews has happened.) What I don't understand is if they're using an Express service to deliver the item why is it taking this long? Even though SF Express says that a parcel from Hong Kong to Canada should take 5-6 business days. I'm really crossing my fingers on this order... and I hope my money doesn't go down the drain. So if GeekBuying, you decide to read this, please get me in contact to SF Express and tell me exactly where my parcel is... because 'In transit to country of destination' is not at all satisfying.
So I humbly request you to help me out.
Very good experience with technical support and the way to buy, i recomended 100%.
The webpage its very nice and easy for buy and have a very nice prices.
Gain trust and grow your business with customer reviews.
Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.
Geekbuying was founded in 2012; Our mission is to devote ourselves to building an efficient brand channel that caters to customers across the globe.
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.
Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.
Dear Konstantinos B.,
We are sorry for the inconvenience.
Please let us know your order number so that we can check further details regarding your order issues.
One of our customer service representatives will reach you via email shortly.
Best Regards,
Geekbuying.com