Geekbuying

A nice experience at Geekbuying, prices are really low and customer service is quick and very helpful.
Order number: *******

This is my first time ordering from Geekbuying, and I am glad I decided to place an order with them. When I first placed my order, I accidentally mis-entered my zip code and promptly emailed their service team. Grace was very kind and helpful, assuring me that the zip code was changed and that I would get an email when the order was sent out. I was concerned that it might delay processing, but she made sure that my order would not be delayed (even given priority) and got it shipped out as soon as the phones arrived at the warehouse.

I chose the DHL Express shipping option and wow! Not only did Geekbuying process my order within the 2-7 days that they guarantee, but DHL got my cell phone to the US from China in just 2-3 days!

I ordered the Xiaomi Mi Mix (6 GB RAM edition) and it came exactly how I expected it to, with all the accessories (including the case) and for a great deal, too. It came with Global ROM installed (as advertised) with Google Play as well. My T-Mobile SIM card worked perfectly with 4G LTE coverage as soon as I inserted it.

Thanks to the quality of the product, the speed of the shipping, and especially Grace's terrific customer service, I will definitely be buying from Geekbuying again.

Fast delivery, excellent support information during purchase and post-sales. I place several orders with them and always respond properly

Never by Geekbuying again!
If the goods back, you will never see your money.
Hands away from this company!

Everything was really good! The item came fast! Thank you so much! I will buy again from the website!

Thank you for the good service! I will continue to make you shopping! By
Very large selection of Products

Great support, fast, clear and simple answers.
Recommended seller, serious and competent.
I will still to buy from them.

Did a wrong purchase and had to return the item. They refunded me immediately. Great service and quick response.

Hi, I buy product Geekbuying before 1 year. The product made mistakes and they send us a new model. We are very happy and I recommend this company!

I have had a problem with a wrong order and the service in one day solved it, they are very fast at answering at my mails

"Worst Customer Service"
Do not buy from them if something comes in damaged or not working they will screw you.
They always reply please be patient.

Received great service from the customer service re at Geekbuying.com. She stuck with me and resolved my issue.

This site has very good prices, good products and excellent Customer Service support.
I suggest it to everyone.

Pre-sales support is great! They'll tell you everything you want to hear until the actual sale. After that, you will wait 10+ days before your order even processes and then if you should ever have problems, such as defective merchandise, you will wait even longer before they respond to your emails or give you a refund. Stay away from this company!

Update: I placed my order on July 28 and paid for expedited shipping. After a week (August 4,2017), I asked for an update on the shipping and they informed me that it had not been shipped yet, but would ship that day. The package did not actually ship until August 7,2017. What is the point of paying for an expedited order? I received my package 5 days later only to discover that it was defective. I notified them of this and was told to send it back using the slowest airmail option, which was still $60. They informed me that they could only cover about $20, which is contrary to what is stated on their website. Their site states they will cover all shipping for defective merchandise. I'll come back to this later. After 19 days, the package was finally delivered (confirmed) to their local post office on September 3,2017. For just a little more money, I could have sent it as Priority or Express and not had to wait 19 days. I contacted them again and they told me they would pick it up that day. 10 days later, I contacted them for an update and they told me they still had not picked up the package, but would contact their office that day. They finally confirmed that they had the product and had sent it to their warehouse for a packing check. They informed me they would send a refund soon. 7 days later, after not hearing from them, I contacted them yet again and asked for an update. They have now informed me I should have a refund for my original purchase amount within 48 hours. All of this entailed numerous online chats and emails, which usually took 48 hours or longer to respond. Remember the $60 I spent on shipping? They are not crediting me that amount or any portion of it. I am out of pocket $60 after nearly 2 months for a defective product that was sent back a month ago. DO NOT BUY FROM GEEKBUYING! I have been told Gearbest.com is a better option.

If it doesn't work... you're screwed!

I've been going back and forth for two months and no resolution. They offered me 1/2 my money back.

I bought two lamp bulbs. They did not send the exactly same model so i told then what happened and they refunded me right away!

This is not the first time I've ordered from you, it's a pleasure to work with you, thank you for your service and fast delivery

Friendly customer service who quickly look for a customer-friendly solution. Friendly contact - can recommend the shop Geekbuying.

Receive vacuum with defect, GeekBuying don't even trying to solve the issue!
GeekBuying offering poor after-sale service.

One of the better sites to buy, very fast and efficent. With a great customer service. Special thanks to Jennifer for her help :)

Ordered Xaomi mini pad paid extra on 25/4/2020 for 3-5 days delivery, still waiting, gave me DHL tracking number, but DHL do not have it, cannot get an answer fro Geekbuying

When I canceled my order, they gave me a quick refund. They were very friendly and helpful.
Thank you for the wonderful response.

Three orders so far. I've a problem with one product but I contacted the aftersale support and they were very attentive and helpful.