Geekbuying

They will not respond. It takes weeks to resolve simple issues. And they buy 5star reviews by offering a 5% off coupon

Hallo

I left some days to pass before submitting my review in case i'll calm a little bit but unfortunately my experience keep betting worst. I'll split my review to two sections, first for the geekbuying service and second for the product.
So i checked price, availability and delivery cost for the item i needed (mi notebook air 13" i7) and find that it is only stock in Hong Kong warehouse. I placed my order/ pay and wait. The very next day i receive a mail stating that it is necessary to provide 1) Front and Back Pictures of your Credit Card 2) Pictures of Your Identification Proof ( ID card / Passport). I send to them without delay and wait again. Next day another mail "Could you send your id card or driver license picture too". I complained that this is unacceptable and that i do not see the need to provide all this personal info but i would provide anyway. Another day passed and they replied "will prioritize process your order to the next step". Then silence for 3 days. I send them reminders but nothing. Suddenly i got a mail" The item is out of stock". I was furious. It took them 7 days to check their stock. I tried to get in touch by mail or telephone with someone but without any luck. Item still in stock on their site. 2 days later i got an automated msg with my DHL track number. I do not know if this is the kind of customer service they want but in any case i'll stick to amazon and gearbest as i used to. I don't think that the lower price by 20 or 40 usd justifies this behavior.
Now let's talk about the product. Mi notebook air 13" i7. Package arrived in good condition. But... i have 3 major issues with the pc. 1)battery life. They say that it could last up to 8 1/2 hours but i can get only up to 3 1/2 - 4 hours of Internet surfing and video streaming.and only 1-2 hours of gaming. When i say gaming i talk about really basic staff like card-games with minimum requirements 2)fan rattling. There is a strange noise. The fan probably is not fitted correctly and now is touching somewhere. VERY annoying. 3)whole pc freezes randomly.

That's my review

Regards
Nikos

They were really quick do help me with my non working charger. They respond very quickly
I reccomend them to all users.

WARINING DO NOT BUY FROM THIS WEBSITE!
CUSTOMER SERVICE IS PRACTICALLY USELESS, I BOUGHT 2 PHONES THE 30TH OF JULY, NEVER RECIEVED MY OREDER, THEY REFUSE TO GIVE ME MY MONEY BACK, THEY KEPT SAYING WAIT PATIENTLY, AND LOOK NOW WHAT THEY SAY: Dear sir,

Thanks for your explanation. I can check that here is your tracking number: RF*******SG

2016-08-11 16:15 Arrival at Destination Post (Country: ES)

We can see that the parcel has arrived at the destination, Could you contact your local post office and pick up your parcel?

So sorry I am in China, it is not convenient for us to contact the overseas post office.

Thanks for your kind understand in advance.

Best regards

Silvia

I CHECKED WITH THE SPANISH POST OFFICE AND THEY HAVE NO KNOWLEGE OF ANY PACKAGE!

Very kindness and the best thing, Shirley from payment sector solve things, I send message, I have some doubts and ask some things, Shirley answer every topic and solve my problem.

Worst on line buying venue lies about shipping item 3 weeks and no product do not trust this site CONTACTED SEVERAL TIMES AND ALWAYS GET THE RUN AROUND SAYING THE ITEM WAS SHIPPED WHEN IT WAS NOT

I needed to cancel an order before the item was dispatched and the CS was very fast and kind answering me and they cancelled the order and refunded the PayPal transaction very quickly.

I bought camera that not works properly in Israel.
After some mails, I got a full refund.
Excellent comunication

Happy to have such site to buy products for cheap and best quality of goods. Thank you, GreekBuying GreekBuying.com

Horrible customer service.!

Wintel Pro W8 PRO Intel Z8300 Windows 10 4K MINI PC 2G/32G 802.11b/g/n LAN Bluetooth4.0 HDMI H. 265

Hardware is great. The little boxs runs smoothly.
WINDOWS 10 is not an authorized copy!
The hardware is great, I love it. Runs KODI like a charm. However it is advertised as a Windows 10 mini PC with Windows. It has a "copy" of Windows on it. It works for about 3-4 weeks and then you constantly get messages that you do not have an authorized copy of windows. Geekbuying will not help me with this at all. They admitted it is a copy and not authorized. However they will not get me an authorization code. Their offer to me is a 5.00 coupon and a 5.00 refund! I was sold a PC that was suppose to have an authorized OS on it. It doesn't. This is false advertising at it's best! Geekbuying has lost my business as well as so many more that I will tell about this. Also Microsoft will be hearing about this as well.

Excellent, fast shipping, plus great and honest support for after buying. I Bought a products which was defective and they refunded. Honest dealer.

I was in trouble with my phone
Customer support sent me a Email soon.

They told me what should i do next.

Thanks,

Order Number: #*******.
Buy smart tv S10 and wireless keyboard spanish layout. Good communication to operate the smart tv. Both item working well.

Live chat was amazing, fast communicate and kindness, and safe shopping
I will buy another stuffs from this e-commerce I gave 5 stars

I had a lot of question and they kindly answered me everything, they resolved all my doubts, I am really happy with them

When I had a query about a product their reply was back in no time, I was then able to complete my purchase that arrived just as quickly.

Due to problems with the website, I made a double purchase. So I asked for the return of money and they gave it to me without any problem.

Bought an android box.
Emailed when it would ship. I received a reply in 24hours.
Item has arrived in excellent condition
I will shop there again

Recently I recivied a xiaomi earphones, but It doesnt work. Inmediatly I contacted with Geekbuying and they gave me solutions: refund or replace.
It is a seriuos company, I recommend it.

Used a wrong coupon and contacted customer service. Geekbuying refunded the difference within a few days.

Very fast shippment even though, the gift where from china, very great person to help with evrrything. And they had holiday

Hi I purchased a couple of multi media boxes on the 4/08/2017 from this shower and paid extra for DHL delivery within 5 days the goods didn't arrive until the 21/08/2017, in addition I had to pay an additional import duty fee of £17.00 and when the units did arrive one was clearly faulty.

I contacted their after sales team via email and was asked to take pictures and a video if possible and send these to them, which I did straight away, I have now received the following email.

Dear Stephen,

Sorry about the problems you get, and please return this defective item to us,

We will replace a new one for you if there is no scratch or damage on the appearance.

Please back up or delete all: data, pictures, contacts, software or other information that is contained on the Product prior to shipping to the Authorized Service Provider and remove any PIN, Password or any other functions that are blocking access to device. We are not responsible for any lost data or other information.

About the shipping, please pay attention to the following:

1. Send back the item WITH the original box, cables & charger

2. Choose the cheapest regular airmail with tracking number ( NO DHL, NO UPS or other fast shipping, as it's very hard for us to do the clearance in HK custom( not as easy as your country) and it will take 2 weeks or even longer to plus the high tax).

3. Please print the attached authorized paper out and fill in the information ( ORDER NUMBER & the problems),

4. Pack the item carefully with bubble and make sure it wont be damaged during the shipping, declare the package as "Gift " and value under $30 if you can.

For items needed to be refunded, there should be no scratch or any damage on the appearance, or else GeekBuying has to charge customers 20% of the item amount for restocking.

5. Inform us the tracking number after you send and we will inform you when it arrives.

Here is the Return Address attached, pls kindly check and read it carefully.

Any further questions pls feel free to tell us.

Best regards

Bella

My response is simple I will contact my credit card company and make an official complaint to get my monies returned and my best advice never ever consider purchasing Anything from this company Ever!

I was perfectly attended to and cleared my doubts. I recommend this store to everyone! Waiting now for the arrival of the requests.