• Geekbuying

Geekbuying

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Overview

Geekbuying has a rating of 3.7 stars from 943 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Geekbuying most frequently mention customer service, full refund, and fast delivery. Geekbuying ranks 12th among Electronics sites.

  • Value
    116
Positive reviews (last 12 months): 87.5%
Positive
21
Neutral
1
Negative
2
72
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How would you rate Geekbuying?
Top Positive Review

“Fossibot F2400”

Robert B.
6/11/24

Fast delivery great battery for the price range and best customer support fast to respond very happy with everything recommend it

Top Critical Review

“Rubbish company”

Martin W.
12/9/20

Rubbish company ordered two scooters, got one delivered, that's when issues started out of stock for the second one, was told the next week, that week arrived nothing, told a week later, still nothing, now have been told another week. So no contacting my bank and paypal to get my money back. Awful company to deal with lies after lies. Will also be contacting trading standard's regarding this fiasco.

Reviews (943)

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Reviews that mention popular keywords

customer service (209) customer support (39) post office (13) order number (36) credit card (17)
Thumbnail of user elchodakoe
1 review
0 helpful votes
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January 6th, 2018

Great prices, fast shipping and excellent, helpful customer support. Highly recommended. Customer support is just flawless.

Thumbnail of user omerd8
1 review
0 helpful votes
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June 19th, 2017

I encountered a problem with the gadget i ordered, but the after sale support were cooperative and refunded me the money. With quick and ease.

Thumbnail of user rodrigor22
1 review
0 helpful votes
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August 18th, 2018

I gave up on a purchase and was answered quickly, very efficiently and on time, I will certainly make a new purchase in the future.

Thumbnail of user faisalsadaqf
1 review
0 helpful votes
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September 5th, 2017

I recommend this page, it is good, I have made some orders and they arrive fast, and they respond quickly, I will buy again in this page

Thumbnail of user dimitriss2
2 reviews
1 helpful vote
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July 26th, 2017

Very good after sales support, got a problem with defective product and after the necessary explanations of the product got full refund.

Thumbnail of user lukaszo6
1 review
0 helpful votes
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March 24th, 2023
Verified purchase

I very glad that I make some orders on this store. Fast delivery, very good contact. I recommend Geekbuying.

Thumbnail of user geekbuyings
Geekbuying C. – Geekbuying Rep

Dear Lukasz O.,
Thank you very much for your trust.
Be sure to revisit Geekbuying.com soon for all our latest offers.
Best Regards,
Geekbuying.com

Thumbnail of user georges475
1 review
0 helpful votes
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September 3rd, 2018

I made a wrong purchase order, after talked to geekbuying, they agreed to cancel the order, so I got the full refund.

Service
Thumbnail of user isaacs67
1 review
1 helpful vote
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August 1st, 2018

Very good experience with Customer Service Representative of GeekBuying.
I got quick and very efficient solution to delivery issue i had.

Thumbnail of user damiane7
1 review
0 helpful votes
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June 26th, 2018

Excellent customer service fast delivery to Australia recommend to anyone. Bought few items also recommend to my friends

Thumbnail of user ritisht
1 review
0 helpful votes
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June 27th, 2017

Good products and offers, along with good service on time. Really appreciated the quick response. Also the offers are quite good.

Thumbnail of user ferdinandz4
1 review
0 helpful votes
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November 15th, 2018

I recently bought a faulty power supply and bought a new one for 15 euro. I got refunded for the new power supply with no questions asked. Excellent!

Thumbnail of user dimitrijea
1 review
0 helpful votes
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August 27th, 2017

I all ready order two things and everything was good and fast.
I am planning to order lot more things.

Thumbnail of user franckr1
1 review
0 helpful votes
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August 5th, 2017

The products are cheaper and the seller is very available if a problem appears

The deliver package is very good

Thumbnail of user xhirog
1 review
1 helpful vote
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July 30th, 2018

Justin explained my case for refunding my money, incredible attention. Good place for buying again and again.

Thumbnail of user vladislavm7
1 review
0 helpful votes
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March 15th, 2018

I'm very satisfied from your website and your service. Great service and really quick solution Thank you very much.

Thumbnail of user adalbertor9
1 review
0 helpful votes
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December 30th, 2017

Good shop, good prices and great support.
Great products with best prices and the only time i had a problem support was great.

Thumbnail of user muraie
1 review
0 helpful votes
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July 15th, 2017

A product arrived.
They treated me with kindness
I conduct a very good business.
It is a very good shop.

Thumbnail of user ricardor62
1 review
0 helpful votes
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September 28th, 2018

Excellent products at an excellent price, with the secure accompaniment of customer service, verifying the identity of the buyers

Thumbnail of user mizukic
1 review
0 helpful votes
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October 23rd, 2018

The price of the item of this site is reasonable and customer support is excellent. Customer support handled my mistake quickly.

Service
Value
Shipping
Returns
Quality
Thumbnail of user marcela64
1 review
5 helpful votes
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July 20th, 2017

Very slow and bad support, dont buy again. Terrible delivery and no information.
Bad experience with support, slow and no reaction.

Thumbnail of user daveo58
1 review
0 helpful votes
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May 23rd, 2019

Great customer service after buying some quadcopters from them.
Very good communication from the staff

Thumbnail of user balinta
1 review
0 helpful votes
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June 25th, 2017

I needed to change some shipping details and received the necessary help in a short time. Thank you!

Thumbnail of user anasd3
1 review
1 helpful vote
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August 24th, 2017

Customer service very good answered all my questions quickly and professionally highly recommended.
I love you guys

Thumbnail of user carlosq4
2 reviews
3 helpful votes
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July 3rd, 2018
• Updated review

2018-07-03 received mail from geekbuying offering a new camera but in return have to change this review.
I Give 1 more star as good will for now.

Horrendous after sale service!
June 21st, 2018
• Previous review

Horrendous after sale service!

Nice camera but with serious sound problem!
Had to send back for repair and that's when the nightmare starts with lack of response or with no serious information, the only thing they says is "we will ask our workmates to..." after 20 days they received the camera still the same response and no confirmation that they received it and/or repair it.
After 1 mount they confirm the reception and take 2-4 week more for repair!
Next months go on vacation and will not have my camera on time!

2018-06-21 no news or reply from you like you promises
2 months have passed and nothing...

Thumbnail of user ricardasd
1 review
0 helpful votes
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April 11th, 2018

I bought some electronics devices in this shop and they were of high quality, thanks to the seller for pleasant communication.

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From the business

Geekbuying was founded in 2012 to create a platform that genuinely puts the customer first. Since our inception, we have become one of the leading E-commerce platforms selling various consumer electronic gadgets. Here at Geekbuying, you can expect to find products you'll love, superior service, and fast global shipping!
We at Geekbuying are about making our customers' lives comfortable and smarter. We have a massive selection of products and offer unbeatable prices. If you are looking for the latest and most fantastic product in categories like smart home and outdoor gadgets, Geekbuying is where you should be!
Geekbuying is the ultimate shopping hub for new releases covering smart home products like vacuum cleaners, fitness equipment like treadmills, top-of-the-line home and office furniture, outdoor items including e-bikes, scooters, and other consumer goods like TV boxes, RC Toys, and so much more! Shop for your favourite brands and products today!
Our product categories can be sorted based on how you want to shop. You can search for products according to price, brand, or specifications. Once you have found a product you love, add it to your “Wishlist” to keep it, or add it to your cart and continue to check out. The checkout process is made to be simple and secure. We accept all major Credit and Debit Cards: VISA, MASTER CARD, AMERICAN EXPRESS, DISCOVER, JCB, DINERS CLUB, ELO & HIPERCARD. We have also partnered with PayPal and local payment methods like KLARNA, SOFORT, Przelewy24, GIROPAY, IDEAL, KONBINI, BOLETO & PIX, OXXO, aiming to offer our customers an even more secure and convenient shopping experience.
We at Geekbuying work tirelessly to ensure your orders are delivered to your doorstep as fast as possible. We ship our products to hundreds of countries and have warehouses worldwide. You, the customer, are kept in mind in every aspect of the shipping process, so we only use trusted carriers to ship our goods. If you have any inquiries throughout the shipping process, our customer service will be there to help.
Geekbuying has local warehouses in Spain, Germany, Italy, Poland, and America. All orders from our regional warehouses have fast duty-free shipping and will be dispatched within 48 hours. We also have warehouses in Hong Kong and China that support worldwide shipping. For after-sale support, we have repair stations located worldwide.
Our customer service team works around the clock to help you with any problem. If you want more information about a product, have a question regarding our website, or have any type of inquiry about your order, we are here for you. You can reach a Customer Care agent by emailing us at service@geekbuying.com or messaging our live chat.

Business History

Geekbuying was founded in 2012; Our mission is to devote ourselves to building an efficient brand channel that caters to customers across the globe.
And it has been more than ten years since then. The cumulative number of registered users exceeds 5 million; Geekbuying has sold more than 300,000 products to
more than 200 countries and regions. Due to the love and votes of users, Geekbuying has won many international awards, such as the "outstanding merchant award" from PayPal.

Geekbuying is committed to building a world-leading cross-border brand channel ecosystem.
The company has three core values: respecting people, exceeding customer expectations, and pursuing excellence. We always believe that users are the driving force, and our goal is always to be the most sincere company.
Geekbuying has been reported by many well-known media and recommended to consumers, such as tech advisor, TechRadar, toms guide, etc.
24-hour customer service; you can reach us at anytime
GeekBuying has established an excellent customer service system with a well-trained service team. Contacts can be found on the Contact Us page for customer inquiries; normally, the support team will get back to you within 24 hours. Customer satisfaction reviews can be found on the review website Resellerratings.com.
In June last year, Geekbuying successfully celebrated its 10th birthday and launched its new UI, covered by major media outlets such as Yahoo, Macworld, PCWorld, TechHive, etc. The founder of Geekbuying said: "The 10th anniversary is an opportunity.

Company Representative

Thumbnail of user geekbuyings
Geekbuying C.

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