GetHuman has a rating of 2.8 stars from 295 reviews, indicating that most customers are generally dissatisfied with their purchases. GetHuman ranks 7th among Directories sites.
PlayStation published a broken, unusable customer service number on their support page, and the bot is designed to mislead customers away from live support. Without GetHuman, I would have had significantly more difficulty correcting a very simple problem.
Recently, I had a security issue with my Chase Banks debit card. I have tried for weeks to get a resolution, but have had no satisfaction either online or by phone (left holding until line disconnects). After several hours of toiling over the matter tonight, I came across the Google hit that highlighted the phone number on my debit card. That is the only reason I called it. After typing sensitive information did I learn that I was not communicating with Chase Bank at all. I was tricked into sharing sensitive banking information, and then asked to pay on top of it. This set up is deceptive and fraudulent, as far as I'm concerned.
GetHuman did absolutely nothing to directly help me resolve my issue with Poshmark. All they did was send me a series of emails telling me to send another email to Poshmark, which I had already done prior to contacting GetHuman. They offered no other alternatives nor did they do anything themselves. A complete waste of time! I can't imagine how they get anything resolved for anyone.
Thank you for your help. It; s nice you help customers with there problems. Sometimes customers don't know where to start or who to contact. Mine was easy it only took a couple days. And Thred UP was very helpful and generous. I will order from them again.
I was having problems recovering my password, the person stayed with me on the phone and tried multiple ways to recover it until he finally got it. I was in tears of happiness! I would recommend this to everyone!
Don't let them log into your Computer and try to talk out with purchase their product. They try to sell you something that may have the virus. They are not solving your issues or problem. They claim they work for Yahoo technical support but they are not. Yahoo didn't employ them. Beware and be careful
Countless attempts to use them result in "GetHuman ran into a problem getting a rep for you." Then it wants you to call them directly! What a waste of my time. And, get this, there is no way to send a question or chat or ask a question, etc., of GetHuman. Ironic that the firm who wants to help you talk to a real person has no way for you to reach them even by chat/email.
The person I talked to did not listen to me, so she could not understand my issue. She also repeated things 4 and 5 times, even after I told her I was aware of what she was telling me.
She w/could not answer some very basic questions.
It was a waste of time, and her combativeness made it quite stressful. I would not recommend them to anyone.
Tip for consumers:
DON'T.
Products used:
None----They wouldn't let me.
They have scammers working for them. A thorough investigation into their workers is needed. They scammed me into sending them 500.00 through Apple Pay. The representative said we were disconnected and called me back from another number. Walked me through a process of installing an app to get into my phone, installed Apple Pay, and proceeded to scam me into a bitcoin transaction in which I lost 500.00. It would have been more than 500.00 if I continued to believe the representative was working on my behalf from Gethuman.com
The following text was put in an email to Menard's Customer Service, asI was not aware of a telephone number to call, so used the email process instead. I did not purchase item from Menards because to re-order 1 day later "Hello. I sent request to cancel the order above at approx. 7:00 p.m. EST. After discussing with plumber, I would like to rescind the cancellation and go ahead with the order. Can you please confirm the order will process with expected ETA to Kokomo Menards on 8-31-21"
However, the CS rep. Either didn't read the entire email or was confused by the word 'rescind'. In any event, the last part of "go ahead with the order... can you please confirm the order will process. " should have made it clear NOT to cancel the order. Rep did reply to this email and not the first email requesting cancellation of order. C. S. Is lacking.
Tip for consumers:
Be sure to call Customer service, if you can locate a number, so you can speak to a person and make sure they 'understand'
Products used:
Bought something else
I used GetHuman twice today for the first time for an answer to questions I had for two separate businesses. I was able to get my answers without having to go through the endless amount of automated options that I knew were not likely to be able to provide the info. That would answer my questions because they were able to get me straight to a real person.The second business I wanted to contact, I was able to avoid a lengthy time waiting on hold because with GetHuman I was given the option of having them call me back when my turn finally came up. I thought GetHuman was great and would recommend them to anybody who hates automated systems and lengthy waits on hold. Valerie H.
My complaint was not about anything too serious. It was one of those principle' Issues. Someone caused me a loss by not doing their job, and then not telling the truth.
After GetHuman assessed the complaint and I received a refund. I guess it made me feel like the little guys aren't always dismissed. Thank You, Get Human!
I appreciate the fact that in the course of my search for solution that best suits me I found gethuman. I found a platform where could purge myself. They have been with me all the way through. I also found the experience not a painful waste as I had the opportunity to encourage someone in the Christian walk. I thought I could buy a tv on Facebook marketplace as a means to encourage the great family of Facebook to which I belong. I will pray that it continues to be a place of more positive relationships with the love of Christ spearheading. I am now sitting comfortably in my lounge glorifying our Heavenly Father for the speed the angels of money dispatched for my case did it.
I thought I was using a tool that would actually reach out and figure a solution to my problem of simply trying to delete twitter. Basically it just tells you to call them and figure it out yourself and then go back to the site and tell everyone how it went! Stupid! Waste of time!
I paid Get Human to get rid of an old photo account that I created in college and forgot about. I didn't have access to it because the account used had since been deleted. Although they told me it was taken care of, I still see my old profile. I finally got in contact with the website on my own and wish I didn't waste my money on this service as they didn't fulfill their end of the bargain but of course immediately took my money. Don't use this service - they just take your money and you don't have any recourse to get your money back if they don't resolve your issue.
My Facebook page was hacked and i contact GetHuman to help me about page return. Support guy, Ollie spend days with me and we take page back from hacker. About money 9$ that is nothing compare to time i spend building my page. Facebook takes 50 euros for 100-150 people, when i was hacked I had 17 700.9$ for this kind of help is like a coin. Again tnx GetHuman if you need something I'm glad to help.
At first I tried various ways to contact Living Social, but with no luck. They had charged me for two service offers instead of one. GetHuman told me the number to call, and the first call and Email report didn't produce results. But when GetHuman told me to call Living Social a second time at the number provided, the problem was resolved quickly. The LS rep was fast and courteous, saying that my credit card would now be charged for just the one service, not double-charged. Thank you! Lavonne B.
Leaving a comment to help others is actually of NO help when the system blanks out the relevant codes! This is not a security issue, it just makes the help useless. It takes star seventy eight to change voice mail settings, but star ninety eight to access the mail using the settings. Blanking out the numbers prevents comment from being helpful!
Thank you for your excellent help. You are just what the doctor ordered, so to speak. If I ever have a problem again, I know who to call, and it's not 'Ghost Busters'. Highly recommend to ANYONE who needs help.
Explained the problem I'm having with Instagram and told gethuman that using the automated system at Instagram is not working and that reaching a real life human being was the only way to fix my account. They assured me they do this all the time, that they have a direct line to instragram personell, and would have my account fixed in days. It's been four weeks and I had to demand a refund. Literally all they were doing is filling out the same electronic forums I had already done hundreds of times, which I reiterated numerous times to the gethuman "case worker," and received absolutely no help at all. Worthless.
I mistakenly tied my wife's personal page to my Facebook business page when I first created it. Effectively made it impossible for me to use my business page as I intended. I tried everything FB Help suggested to rectify the problem to no avail. In fact I made it even worse and incredibly frustrating.
Don't remember now how I stumbled across this site but I sure am glad I did. "Ollie" walked me through the steps to fix the problem. He was incredibly patient and helpful when I stumbled three or four times in the process until we confirmed it was fixed.
All this for $9! Next time I have a problem I am going to this site first thing.
It took a while but they did contact me by email.
I was going to give up since the phone went to another unknown location that had an answering machine that was full. I dialed it several times so it was not my error.
Get human shows you phone numbers and Memes to reach real live person in this and fix whatever the problem might be. In this case I thought I might want to cancel a subscription and found out I had three days to get my money back.
I had a problem with a Motorola Bluetooth headset during the warranty period and was unable to reach Motorola to get action on my complaint. My Problem Solver, Robert Winters Ronaldson, took the case on Feb. 5 and persisted on getting me satisfaction for nearly three months. I have the highest praise for this kind of service.
Its usually difficult to contact skrill customer care but through Gethuman the response was amazing. Less than 24 hours after discussing the issue with Gethuman, skrill customer emailed me.
Awesome work Gethuman!
I had a problem with a U. K. hotel booking charge, which to my surprise turned out to be from an American company. They wouldn't answer my emails without a booking reference which I didn't have. GetHuman got involved, advised me and informed them of the problem. Finally thanks to the help, I got an explaining email and all is solved.
I luckily stumbled upon this site and when I was about to give up hope GetHuman was able to fix my issue of getting back on my pof.com site within a day. I answered a few questions that they asked and they were able to get back on my site with the very same password that pof.com kept saying was incorrect. I am a very satisfied customer and give you the FIVE stars that you so rightly deserve! THANK YOU GetHuman!:-)
Nancy
Phone numbers for companies and tools for avoiding waiting on hold, other contact information like live chat, tips, secrets, and ways to solve customer service problems faster and easier than ever.
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