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Overview

GetHuman has a rating of 2.8 stars from 295 reviews, indicating that most customers are generally dissatisfied with their purchases. GetHuman ranks 7th among Directories sites.

Positive reviews (last 12 months): 0%
Positive
0
Neutral
0
Negative
1
21
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How would you rate GetHuman?
Top Positive Review

“Were it not for GetHuman, I wouldn't have gotten a human”

Adam M.
12/14/19

PlayStation published a broken, unusable customer service number on their support page, and the bot is designed to mislead customers away from live support. Without GetHuman, I would have had significantly more difficulty correcting a very simple problem.

Top Critical Review

“Shocked that a legitimate bank would use this practice”

DL S.
10/25/21

Recently, I had a security issue with my Chase Banks debit card. I have tried for weeks to get a resolution, but have had no satisfaction either online or by phone (left holding until line disconnects). After several hours of toiling over the matter tonight, I came across the Google hit that highlighted the phone number on my debit card. That is the only reason I called it. After typing sensitive information did I learn that I was not communicating with Chase Bank at all. I was tricked into sharing sensitive banking information, and then asked to pay on top of it. This set up is deceptive and fraudulent, as far as I'm concerned.

Reviews (295)

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customer service (40)
Thumbnail of user martyng6
GB
1 review
0 helpful votes
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August 6th, 2019

I had a problem and I wrote an email to customer service and they handled my complaint straight away and in the best way possible. Thank You

Thumbnail of user beths469
Wisconsin
1 review
0 helpful votes
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March 14th, 2020

Found a walnut shell in the brownie. I bit into the brownie and discovered a sharp piece of walnut shell in the brownie.

Thumbnail of user candacer15
New Jersey
1 review
7 helpful votes
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October 16th, 2017

No customer service whatsoever! No chat, phone number or email anywhare on the site! This screams SCAM!

Thumbnail of user carsono4
South Carolina
1 review
2 helpful votes
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May 5th, 2016

It wasn't clear that this was going to cost $15. I don't feel like I got any help at all out of Robert Winters Ronaldson

Thumbnail of user evelynk38
New York
1 review
0 helpful votes
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April 14th, 2019

By being able to call and speak to a live person, I was able to resolve my problem in just minutes. I didn't think it would go so smoothly!

Thumbnail of user johnn562
California
1 review
0 helpful votes
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August 26th, 2019

GetHuman personnel quick to respond. Friendly and knowledgeable. This was my first and only, so far, issue I had so was pleased with the results.

Thumbnail of user shannonh158
Washington
1 review
6 helpful votes
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September 7th, 2018

This "help" came up and contacts me. But it has reported my issue as fixed and it was absolutely not.

Thumbnail of user bobt486
Oregon
1 review
0 helpful votes
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February 9th, 2020

Technicians repaired problem in record time, 2 days right the first time. Salute to all who was on the team.

Thumbnail of user soujanyam
India
1 review
0 helpful votes
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August 5th, 2019

My money is not refunded yet please return my money.Its a very bad impact by phone pay.
I never think phone pay customer service is poor like this.

Thumbnail of user joelt76
Minnesota
1 review
1 helpful vote
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September 13th, 2019

She was very helpful step by step she seam to no know her stuff I am very happy with the instructions solved problems easily

Thumbnail of user tamieg2
Texas
1 review
0 helpful votes
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April 27th, 2019

My problem was addressed and is in the process of being refunded so I'm waiting at the moment I sent in all that was asked of me!

Thumbnail of user annw263
Thailand
1 review
0 helpful votes
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May 26th, 2019

They reached out super quickly and fixed the problem very fast. I'm satisfied and very pleased with their service.

Thumbnail of user evanl62
Minnesota
1 review
0 helpful votes
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March 4th, 2020

They offered to help and were kind about it. They are caring and considerate. I would totally recommend them.

Thumbnail of user edwards429
Florida
1 review
0 helpful votes
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July 21st, 2019

Great way to contact customer service and start the process for exchanging my parts for the correct ones.

Thumbnail of user amyk118
Virginia
1 review
9 helpful votes
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September 11th, 2017

This is a complete scam. Do not pay 25 dollars for this service as there is no service. Nothing else to say.

Thumbnail of user karenw683
Indiana
1 review
0 helpful votes
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November 9th, 2019

It was a pleasure to have worked with you. I found it so easy to set up my page once the previous settings were gone. It was a very easy process.

Thumbnail of user ruthm217
Pennsylvania
1 review
0 helpful votes
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April 24th, 2019

They got my account straightened out really fast thank you again. Thought I had lost all the money that I had in my account but all was saved

Thumbnail of user mamdouhn
Canada
1 review
0 helpful votes
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April 2nd, 2020

GetHuman is a great help for customers, it is easy for solving customer's request concerns buying, and returning, or replacing products.

Thumbnail of user ravikumaru
India
1 review
0 helpful votes
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July 30th, 2019

I have been received Excellent Support from McAfee team for update subscription.
Thank you for your support

Thumbnail of user kimberlees9
Ohio
1 review
0 helpful votes
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June 3rd, 2019

I was locked out of my amazon account I called they helped me get me back in my account fast very friendly service.

Thumbnail of user editho108
Vermont
1 review
0 helpful votes
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May 5th, 2019

The situation was reviewed pretty quickly after I contacted Jet Blue Customer service and my ticket was processed and I was able to go proceed to my gate.

Thumbnail of user kbsiyaldadud
Pakistan
5 reviews
3 helpful votes
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March 4th, 2019

When you are a good learning and you wil good earn in all life activities so do not shame in learning every time

Thumbnail of user hamt3
Australia
1 review
0 helpful votes
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March 1st, 2020

Respond promptly, resolve issues promptly and reasonably, and be friendly. The refund time is very short.

Thumbnail of user sumans26
India
1 review
0 helpful votes
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October 22nd, 2019

Sir mera Samsung Galaxy a7 me, not login WhatsApp no *******585 please solve this problem sir thank you

Thumbnail of user michellee47
California
1 review
8 helpful votes
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April 18th, 2017

The say they are with a certain company and then charge you when you THINK you are connected to the company you need to speak with immediately.
COMPLETE SCAM! BEWARE!

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